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Required Senior Product Security Engineer
As a Senior Product Security Engineer, you will help shape how security is built, not just how it is tested or reviewed. Youll work closely with engineering teams to secure real systems in production, influencing how services, APIs, and data flows are implemented from the ground up.
This is a hands-on role, focused on solving real security problems across cloud-native architectures and AI-driven features. Youll work directly with developers and DevOps, dive into systems when needed, and apply strong technical judgment to ensure security is built into the product, not added later.
What Makes This Role Unique
A product where data sensitivity is real, not theoretical
We processe and analyze customer conversations at scale, creating unique challenges around data protection, privacy, and access control.
AI is deeply embedded in the product
Security challenges extend beyond traditional AppSec into data handling, model behavior, and misuse scenarios.
Security is part of how we build, not a layer on top
The role operates within engineering workflows, focusing on building secure systems rather than enforcing external controls.
Meaningful scale and real production impact
Youll work on systems that handle large volumes of data and traffic, where security decisions directly affect reliability and trust.
A culture that values practical, engineering-driven security
The focus is on solving real problems and enabling teams, not on process-heavy or compliance-driven approaches.
High ownership with room to grow
Youll have the autonomy to take initiative, drive improvements, and expand your impact as the platform evolves.
What Youll Do
Secure real product flows end-to-end - Work directly with engineers to identify and fix vulnerabilities across services, APIs, and data paths in production systems
Drive secure-by-design practices in engineering - provide practical guidance on authentication, authorization, data protection, and service-to-service communication
Secure cloud-native environments - strengthen identity (IAM), isolation, and access control across Kubernetes, containers, and cloud infrastructure
Build and scale security in the development lifecycle - integrate and tune security tooling (SAST, SCA, IaC scanning, secrets detection) into CI/CD pipelines to improve signal and developer adoption
Own vulnerability management as a system - prioritize risks, drive remediation with engineering teams, and eliminate recurring issues through root-cause fixes
Strengthen software supply chain security.

we are looking for an experienced IT Service and Support Manager to lead its global IT Support organization and own the end-to-end employee support and user experience across all tiers -Tier 1, Tier 2 (IT and Business Applications Support).
Reporting to the Senior Director of IT Operations and Support Services, you will lead Team Leaders and their global teams, drive service excellence, mature ITIL processes, and be the accountable owner for support KPIs, SLAs and the voice of our employees.
The ideal candidate is a hands-on people leader -service-obsessed, data-driven, technically strong, passionate, and with a high can-do approach. If you love building teams, raising the bar on service, and partnering with the business to make IT simple and reliable, your place is with us.
Key Responsibilities:
Lead, coach and develop global Teams - across multiple sites and time zones.
Own hiring, onboarding, performance management, career development, 1:1 cadence and succession planning for the IT support organization.
Set clear objectives, KPIs for each team; cascade them from the departments annual plan and review progress in regular forums.
Build a people-first recognition, engagement, feedback, and continuous learning.
Own end-to-end global IT support service delivery -cases, and remote sessions -ensuring timely, accurate and high-quality resolution for all employees.
Define and enforce SLAs and OLAs across all tiers; drive response time, resolution time, first-contact resolution and customer satisfaction targets.
Act as the top service and technical escalation point for the support organization; lead major incident, including communications to stakeholders and executives.
Plan and operate global coverage, on-call rotations, out-of-hours support and coverage for key business events and releases.
Own new hire onboarding experience, IMACs, laptop lifecycle, conference room / AV support, VIP and executive support services.
Own support coverage for the endpoint and productivity estate: Windows 11, macOS, Microsoft 365, Exchange, SharePoint, Intune, Entra ID / Active Directory, OKTA, and enterprise security agents.
Own support coverage for core business applications in partnership with their owners: Salesforce, NetSuite, QlikSense, Monday.com, Atlassian, and other legal-tech and collaboration platforms.
Govern support tooling -ITSM / ticketing platform, asset management -including roadmap, configuration and vendor relationships.
Partner with IT Operations, Information Security, Business Applications and Knowledge & Collaboration leads to ensure seamless handoffs and a unified IT experience.