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Retention Marketing Manager- Maternity Leave Replacement
Tel Aviv, Israel
Job Description
The Retention Marketing Manager will be responsible for executing and designing our customer retention strategy, combining hands-on campaign execution with creative content development.
This role combines technical expertise with marketing creativity, encompassing tasks such as building automations and surveys in Braze, writing engaging copy, briefing campaigns, and managing the monthly retention plan. The focus is on strengthening customer relationships, increasing ride frequency, and maximizing lifetime value.
Reporting to the Head of Marketing - Demand, the ideal candidate is a retention marketer who is both data-driven and creative, with strong experience in B2C marketing platforms such as Braze, and the ability to craft campaigns that deliver measurable results while resonating with customers.
This is a temporary position to cover for maternity leave.
Key Responsibilities:
Own and optimize the customer lifecycle communications for our B2C users, focusing on retention, re-engagement, and increasing rides and deliveries through multiple channels.
Develop, execute, and continuously improve automated marketing flows, triggered campaigns, and monthly marketing plans to maximize customer loyalty and reduce churn.
Manage surveys and feedback to understand customer needs better and improve engagement and satisfaction.
Lead the creation of campaign content briefs for the creative studio and collaborate closely to ensure alignment with brand and business goals.
Full ownership of the CRM platform usage (Braze), ensuring high deliverability, open and click rates, and minimizing unsubscribes.
Analyze campaign performance and user behavior data to optimize messaging and identify opportunities for growth.
Coordinate with cross-functional teams, including product, data, and creative, to implement timely and relevant communications.
Act as the key retention marketing contact for stakeholders, ensuring alignment on priorities and compliance with data and legal guidelines.
Balance technical execution and creative input to deliver high-quality, personalized communication that resonates with customers.

We are looking for an IT Support Engineer to join our TLV team. The hire will be responsible for providing and supporting IT equipment and services to all employees in the TLV office. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment.
Responsibilities
Provide on-site IT support at our TLV and remote support for our company TLV employees
troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other tools.
Create and update IT documentation, including technical guides and user-facing materials.
Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity.
Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events.
Support and maintain Zoom Rooms, ensuring optimal video conferencing performance.
Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls.

As a Restaurant Development Associate, youll join our restaurant team responsible for the Sharon area (from Zichron Yaakov to Herzelia) managing a dynamic portfolio of restaurant partners in a fast-paced environment. This is a highly versatile role combining onboarding, account management, and commercial growth, with strong collaboration across the team and the wider organization.
What youll be doing
In this role, youll be responsible for both onboarding new restaurant partners and driving the ongoing success of your portfolio, with a strong focus on growth and performance.
Day-to-day in this role youll:
Manage a portfolio of ~100-120 restaurant partners, supporting their performance and growth
Lead onboarding processes for new partners (approx. 20% of the role), including in-person meetings, training, and go-live support over a 6-week period
Ensure smooth setup of new venues - menu optimization, system setup, and operational readiness
Drive ongoing business growth (approx. 80% of the role) through menu optimization, campaigns, and promotional tools
Use data to identify opportunities and support day-to-day commercial conversations with partners
Collaborate closely with team members and cross-functional stakeholders to support partner success.