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we are looking for an NPI & Product Support Engineer to join our NPI and Product Engineering group.
In this role, you will be responsible for the technical readiness of products throughout their lifecycle - from New Product Introduction (NPI), through software releases, manufacturing, and post-production support.
This is an internal-facing role, working closely with R&D, Operations, QA, and manufacturing partners.
Key Responsibilities:
Lead and support NPI activities across products
Own the technical readiness and validation of software releases
Provide advanced technical support to internal teams, including R&D, QA, and manufacturing
Perform deep root-cause analysis for hardware and software issues
Support repair processes for failed boards, including hands-on technical investigation
Take responsibility for the technical performance of subcontractor teams (e.g., Flex China)
Ensure alignment and accuracy of hardware, software, and BOMs across products
Own and maintain high-quality technical documentation
Collaborate cross-functionally to ensure smooth product launches and ongoing stability

Were looking for a Power BI Developer to design, build, and maintain business-critical dashboards and analytics solutions across our SaaS products and internal operations.
This role is focused on Power BI, DAX, and business-facing analytics.
Youll work closely with Product, Finance, Sales, and Operations teams to translate business questions into clear metrics, dashboards, and insights that drive decision-making.
Your mission:
Design, build, and maintain Power BI dashboards and reports
Develop advanced DAX measures and calculations
Build optimized data models and reusable datasets
Ensure performance, accuracy, and scalability of reports
Partner with stakeholders to understand reporting and analytics needs
Translate business requirements into KPIs and actionable insights
Analyze customer and product data to identify trends and opportunities
Create tailored dashboard views for different personas (executives, product, sales)
Work with SQL-based data sources and collaborate with data engineers
Validate data accuracy and consistency across sources
Present insights in a clear, concise, and compelling way

we are looking for a Product Manager.
A product manager is responsible for leading the design, development, and launch of a new SaaS offering and managing the product and solution life cycle.
Main Responsibilities:
Participate and contribute to the company's roadmap definition
Work with the leading vendors to define our joined solutions
Track and study customer needs and feedback and define product requirements with corresponding business justification
Develop and maintain forward market outlook, identify market trends, and expert the competitive landscape from technical and commercial aspects.
Derive conclusions and recommendations.
Clearly articulate and communicate product values and benefits internally, to partners and customers
Provide full sales enablement tools and material and support presale activities

We are seeking a QA Automation Engineer with strong Python skills to join our dynamic QA team. In this role, you will design and implement automated test frameworks, execute manual and automated testing, and ensure the quality of our AI-driven SaaS product.
Youll work closely with developers and product teams, gaining exposure to cloud technologies, AI workflows, machine learning pipelines, and enterprise-grade software testing.
We follow Agile methodology, working in time-boxed sprints and managing tasks with clear timelines to ensure iterative delivery and continuous improvement.
What Youll Do:
Develop and maintain Python-based test automation scripts and frameworks.
Perform manual testing for new features and regression cycles.
Validate integrations with Azure services, APIs, and microservices.
Collaborate with developers and product teams to ensure high-quality releases.
Analyze test results, report defects, and contribute to continuous improvement.
Participate in test planning, risk analysis, and quality metrics reporting.
Drive test coverage improvements and advocate for automation best practices.
Work on AI model validation, prompt testing, and data-driven quality checks.

We are looking for a Sales Engineer to support our Meeting Insights solution - a Conversational AI platform that helps organizations capture, analyze, and leverage meeting content for business productivity.
In this role, youll serve as a technical expert and solution consultant, working closely with the Sales, Business Development, and Product teams globally (Israel, NA, Europe and APAC) to lead technical engagements, shape customer solutions, and contribute directly to business growth.
Youll be joining a team building award-winning technology-Meeting Insights was recognized as the Best Use of AI at the UC Awards 2024.
Key Responsibilities:
Act as the technical lead in customer engagements-from discovery to solution design and post-sale support.
Understand customer needs, business challenges, and technical environments to shape tailored solutions.
Collaborate with Sales, Business Development, and Product teams to design winning strategies and proposals.
Lead responses to RFPs, RFIs, and security/compliance assessments.
Translate customer feedback into actionable insights for the Product and R&D teams.
Support solution configuration, integrations, onboarding, and proof-of-concept projects.
Help position Meeting Insights as a strategic, value-driven solution for enterprise meeting intelligence.
Develop strong relationships with customer stakeholders and serve as a trusted technical advisor.
Track industry trends, customer use cases, and market need to influence product roadmap and positioning.

We are looking for an experienced Senior Talent Acquisition Specialist to join us in a long-term freelance engagement, and manage end-to-end recruitment processes across EMEA and APAC.
This role focuses on full cycle recruitment for Sales and Professional Services positions, with an emphasis on global territory based and commission driven field roles.
Responsibilities:
Manage full cycle recruitment processes for Sales and Professional Services roles across EMEA and APAC
Partner closely with Sales leadership and HQ stakeholders in Israel
Work directly with regional hiring managers across multiple countries
Manage relationships with local recruitment agencies in different markets
Conduct independent sourcing via LinkedIn and other relevant sourcing channels
Lead candidate interviews and support candidates throughout the hiring process
Manage multiple open roles simultaneously while maintaining quality and structure

we are looking for a Senior RMA Technician.
Description:
Hands-on HW debug and repair at component level.
Perform repair and replenishment of service stock across global locations.
Work closely with Engineering, R&D, and Field Engineers on technical issues.
Provide daily technical support to global Field Application Engineers (FAEs).
Analyze returned units and identify root causes of failures.
Support field engineers and customers in troubleshooting and issue verification.

We are looking for an experienced and talented Software Architect to join our Voca product team.
Voca product provides extensive Contact Center and Conversational IVR capabilities running on
both on prem and SAAS environments.
Job Description:
- Define the system requirements for Voca Product.
- Defining the architecture for next generation products.
- Write system design documents

We are looking for a hands-on System Administrator to join our IT team and take ownership of our day-to-day systems operations. This role is ideal for someone who enjoys working across Microsoft 365 and Azure environments, thrives in hybrid infrastructures, and wants to grow deeper into cloud and automation technologies.
You will be responsible for maintaining reliable, secure, and scalable systems while supporting users in a global environment.
Your mission:
Administer and maintain Microsoft 365 and Entra ID (Azure AD) environments
Manage identity, access, and security configurations across cloud and hybrid systems
Support and maintain Azure environments, including virtual machines and networking
Troubleshoot and resolve complex system, identity, and access-related issues
Automate repetitive administrative tasks using PowerShell where applicable
Collaborate with IT, Security, and other teams to ensure system stability and compliance
Take ownership of daily IT operations and continuously improve reliability and efficiency

We are a dynamic R&D department that designs and develops Call Recording solutions, looking for a long-term relationship with Developer to be a part of a team developing cutting edge, SaaS enterprise solution enabling to capture, organize, and share meeting content.
We are looking for a professional who is passionate to investigate, learn and implement new technologies, as well as happy to go beyond the immediate job description.
Responsibilities:
Design and architect scalable backend services using cloud-native technologies
Lead integration strategies for complex 3rd party services and APIs
Analyze and translate business requirements into technical solutions
Drive architectural decisions through research, POCs, and technical leadership
Champion Test Driven Development and code quality best practices across the team
Optimize system performance and identify bottlenecks proactively
Mentor junior developers and conduct code reviews

We are looking for a Talent Acquisition Partner to join our HR team and play a key role in shaping and scaling our organization.
In this role, you will lead end to end recruitment processes, partner closely with hiring managers, and leverage advanced tools, including AI, to identify, assess, and attract top talent in a dynamic and competitive environment.
You will have a direct impact on how we attract and hire talent, and play a meaningful role in supporting the companys growth.
Responsibilities:
Lead end to end recruitment processe
Partner with hiring managers to drive effective hiring processes
Conduct structured interviews and deliver high quality candidate assessments
Proactively source and engage top talent using advanced sourcing methods
Evaluate candidates with a strong focus on technological roles, primarily across R&D and engineering
Leverage AI tools to enhance sourcing, screening, and overall recruitment effectiveness
Ensure a consistently high quality candidate experience throughout the hiring process
Use recruitment systems and data to support informed decision making and continuous improvement
Collaborate with global stakeholders and support hiring needs across regions as needed
Stay up to date with market trends and continuously refine sourcing and hiring approaches

we are looking for a Technical Support Engineer.
This combined position delivers end-to-end post-sales customer success by blending Professional Services (remote and on-site implementations, upgrades, and customer enablement) with Technical Support (Level 2/3 troubleshooting, incident ownership). The engineer owns the implementation delivery cycle and issue resolution cycle from initial report through reproduction and debugging, escalation to R&D/backline support when needed, and follow-up until solution delivery while maintaining high customer satisfaction.
Key Responsibilities:
Deliver Professional Services for AudioCodes solutions, including remote and on-site implementations, upgrades, and customer enablement activities.
Provide Level 2/3 technical support for AudioCodes customers and partners according to SLA across AudioCodes products (e.g., SIP/VoIP gateways, data networking, UC applications/appliances).
Own the problem resolution lifecycle: respond to trouble reports, perform remote sessions, troubleshoot and debug, reproduce issues in the lab, and drive resolution to closure.
Interface with backend support and R&D (L4) for advanced investigation and escalation; provide clear technical context, logs, and reproduction steps.
Document findings and actions clearly in tickets and produce customer-facing updates and status reports.
Ensure high Customer Satisfaction (CSAT) through effective communication, expectation management, and timely follow-up.
Administer external customer support accounts as required.
Participate in on-call rotations and support off-hours activities and installations when needed.
Contribute to technical documentation such as application notes, knowledge articles, and project documents.
May support pre-sales engineering activities, Proof of Concepts (POCs), and customer training when required.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.