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Our Customer Experience team is looking for an experienced & driven CX Technical Project Manager. This position will report to the VP of Customer Experience.
What Youll Do:
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.

Required NOC Team Leader
Description:
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.
Key Differences in Focus:
NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts.
SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience.
The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments.

Network Compliance Manager
Compliance
As a Global Network Compliance Associate, you will play a critical role in managing the compliance relationship between us and our global financial partners. You will execute the " Reverse KYB" process, ensuring our partners have full confidence in our compliance framework. You will also monitor partner risk appetite and take part in developing our network compliance framework.
Key Responsibilities:
1. Reverse KYB &Partner Due Diligence (PDD)
Process Coordination: Lead the data collection and response process for due diligence questionnaires initiated by network partners (banks, payment gateways) and regulated merchants.
Professional Delivery: Ensure all outgoing compliance packages are accurate, timely, and meet the high professional standards expected by Tier 1 global financial institutions.
2. Partner Risk &Relationship Support
Risk Evaluation: Monitor partner risk appetite and ensure they align with our internal risk appetite and regulatory obligations.
Stakeholder Advisory: Support internal teams (Sales, Product, Compliance Ops) with queries regarding partner constraints and sensitive relationship requirements.
Strategic Projects: Assist with operational projects related to network compliance.
3. Network Oversight &Audits
KYB Reviews: Perform onboarding review and provide recommendation, as well as perform routine PDD reviews on our own network partners, including documentation verification and obtaining sanctions/adverse media screening.
Audit Readiness: Support regulatory and internal audits by preparing evidentiary documentation and assisting with remediation efforts.
4. Israel Regulatory & Legal Support
Direct Lead Support: Occasionally, provide day-to-day operational support to the Local Israel Compliance Lead on all regulatory matters.

Issuing Operations Specialist
We are scaling our global Mastercard issuing business, and we're looking for someone to run the operations behind it. You'll own the end-to-end operational lifecycle of our Mastercard issuing programs - BIN setup, card product configuration, program launches, and ongoing day-to-day operations - across multiple geographies and card products (virtual and physical, multi-currency).
This is the in-house Mastercard operations expert role. When Product, Engineering, Compliance, or Customer Success needs to launch a new client program, configure a BIN, troubleshoot a transaction issue, or understand what Mastercard rules require, you're who they come to. You'll own the operational workflows, keep the program running cleanly, and make sure every new client and card product is launched right.
If you've spent the last few years running Mastercard issuing operations at an issuer-processor, BIN sponsor, or fintech with its own Mastercard program - and you want to own the operations of a global program rather than execute on someone else's - this is the seat.
What you'll own:
Mastercard issuing operations, end-to-end. Day-to-day operational running of our Mastercard issuing programs: client setup, BIN configuration, card product rollout, and ongoing operations across all live programs.
BIN management. Requesting, allocating, and configuring Mastercard BINs; setting product attributes (currency, product type, restrictions, controls); maintaining Mastercard scheme compliance across the portfolio.
Mastercard operational liaison. Acting as the operational point of contact with Mastercard - Mastercard Connect, mandates, certifications, scheme updates, and operational escalations.
Client launches. Running the operational side of new client onboarding onto our Mastercard programs: intake, configuration, validation, go-live, and handover to steady state.
Issue resolution. Troubleshooting card issuing, BIN setup, and transaction processing issues end-to-end. Owning the operational fix and the post-incident process improvement.
Workflow and documentation. Building and maintaining the operational workflows, SOPs, and trackers that keep the program running cleanly as volume and complexity grow. Cross-team coordination with Product, Engineering, Compliance, and Customer Success.

Required Escalation Engineer
Description
We hava unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. this is where hard work pays off and careers take off. Join us and lets build the future of fintech together.
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

we are looking for a Predictive Analytics Solution Engineer.
Typical Tasks:
Guide and assist customers in utilizing the platform and implementing AI models.
-Help customers understand complex AI concepts, identify relevant use cases, and implement solutions to drive business value.
Address and resolve technical and data-related issues.
Provide valuable feedback to the product team and collaborate to enhance the product.
Analyze model outputs and explain complex ideas in a clear, understandable manner.
Serve as the primary data and technical contact for clients, understanding and addressing their needs

Required Director of IT Operations
Description
We have unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. this is where hard work pays off and careers take off. Join us and lets build the future of fintech together.
As a Director of IT Operations you will be responsible for:
Lead the design, implementation, and continuous improvement of the company's IT infrastructure, internal systems, and business applications.
Drive AI initiatives across the organization by identifying opportunities, implementing AI-powered solutions, and automating business processes.
Lead complex cross-functional IT projects from planning through execution, ensuring alignment with business objectives and timely delivery.
Plan and execute infrastructure, cloud, and business systems migrations while minimizing operational impact.
Own the administration, monitoring, maintenance, and optimization of enterprise applications, cloud services, and corporate IT environments.
Define and implement IT standards, processes, KPIs, SLAs, and operational goals for the department.
Evaluate, implement, and integrate new technologies that improve efficiency, scalability, and user experience.
Collaborate closely with Engineering, Product, Finance, HR, and other business units to deliver technology solutions that support organizational growth.
Lead technical initiatives independently, taking full ownership from planning to execution with minimal supervision.
Manage vendors, software platforms, licensing, and strategic technology partnerships.

we are looking for a Product Manager.
What Youll Do:
Define and drive the product vision and strategy for the various features of the platform
Own the roadmap, balancing customer needs, technical capabilities, and long-term growth
Partner closely with engineering and design on discovery, experimentation, and delivery
Champion customer needs and platform-first, user-focused development

We are looking for a Director of Banking Relations to lead, expand, and optimize our global banking network from our Tel Aviv HQ. In this critical leadership role, you will be responsible for establishing and maintaining strategic partnerships with banking partners. You will bridge the gap between our cutting-edge fintech platform and traditional banking infrastructure, ensuring our global payment rails remain robust, compliant, and highly scalable. This is an in-office position requiring strong execution and deep industry expertise.
What Youll Do:
Own and manage end-to-end strategic relationships with global and regional banking partners.
Negotiate commercial terms, service level agreements (SLAs), and operational structures with financial institutions to optimize costs and capabilities.
Drive the onboarding of new banking partners, aligning with internal compliance, legal, risk, and product teams to accelerate time-to-market.
Monitor network performance, liquidity requirements, and transaction routing to ensure maximum platform uptime and efficiency.
Act as the internal point of contact to address banking-related questions and requests across the various departments.
Oversee and manage corporate user access, permissions, and security settings across our global banking partner platforms.
Represent us in high-level discussions with banking executives.
Anticipate regulatory and banking changes globally, proactively adjusting infrastructure to mitigate risks.

we are looking for a Solution Engineer.
The Demand Forecasting team is at a pivotal, high-growth stage. This role is highly dynamic, requiring a blend of technical depth and exceptional communication to adapt our platform to real-world customer data and challenges. You will be a critical link between the core product and our clients business success.
Responsibilities:
Lead and support customer-facing Demand Forecasting use cases from discovery through deployment
Work hands-on with customer data to design, test, and validate forecasting solutions
Act as a trusted analytical and technical advisor to customers, deeply understanding their business context and datasets
Analyze and explain model outputs and complex analytical concepts in a clear, business-oriented way
Troubleshoot technical and data-related challenges and drive them to resolution
Collaborate closely with Data Science and Customer Success teams, providing structured feedback from customer use cases
Help customers achieve measurable business impact and adoption of Demand Forecasting module

Required Controller
Description
We have unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. this is where hard work pays off and careers take off. Join us and lets build the future of fintech together.
As a Junior Controller, you will be responsible for:
In charge of the monthly closing process, including preparing working papers, calculating accruals, preparing reporting packages, and performing analytical procedures.
Manage monthly, and annual statutory financial reporting requirements
Participate in the preparation of financial statements and the annual audit in compliance with official guidelines and requirements
Provide professional guidance and assistance for the bookkeeping staff
Monitor and review the accuracy of financial data.

we are looking for a AI consultant.
Responsibilities:
As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:
Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards customers and our internal product development