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We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
About Us:
We bring over 30 years of expertise in enterprise voice services, with a strong track record of innovation in Conversational AI SaaS applications. Our Voice.AI platform powers workplace transformation for more than 50 Fortune 100 enterprises, enabling smarter, AI-driven collaboration.
Meeting Insights, launched in early 2024, has rapidly gained traction with hundreds of customers and POCs. We are now entering an exciting new phase of growth and product evolution.
We are an open, inclusive, and diverse organization where employees are at the heart of everything we build. We offer a flexible, collaborative environment and meaningful opportunities for career growth.
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities.

We are seeking an experienced Software Architect to lead the technical vision and architectural strategy of our cloud-native SaaS platform. Our team develops an Azure-based platform for building AI agents and integrating them with telephony and voice communication systems, enabling intelligent, real-time customer interactions at scale.
Our platform is built on a large-scale, distributed microservices architecture powered primarily by Node.js and deployed on Kubernetes. The technology stack includes Docker, Terraform, Azure cloud services, and advanced AI technologies such as Large Language Models (LLMs), Text-to-Speech (TTS), and Speech-to-Text (STT) services.
The ideal candidate combines deep software architecture expertise with strong hands-on engineering capabilities. They bring a proven background in cloud-native platforms, distributed systems, modern DevOps practices, and AI-driven application development. Comfortable operating across architecture, infrastructure, and implementation layers, they thrive on solving complex technical challenges.
Responsibilities:
Define and evolve the overall system architecture and technical roadmap.
Drive architectural decisions that ensure scalability, reliability, security, and performance.
Establish engineering standards, best practices, and design principles across development teams.
Provide technical leadership and mentorship to engineering teams throughout the software development lifecycle.
Collaborate closely with product, engineering, and operations teams to deliver high-quality solutions.
Participate hands-on in architecture reviews, system design, code reviews, troubleshooting, and performance optimization.
Lead cloud-native and DevOps initiatives, ensuring efficient deployment, monitoring, and operational excellence.
Promote and leverage AI-assisted development tools and practices to improve engineering productivity, code quality, and delivery velocity.

Were looking for a Product Management Team Leader to lead our Marketplace product team - the engine behind the on-demand revolution in transportation and new verticals across all our markets. This is a player-coach role: youll manage and grow a team of product managers while owning a core product area hands-on, taking it from vision to reality.
What youll do:
Lead a team of product managers - set direction, coach and develop them, and raise the bar on product craft across the Marketplace group.
Own a product roadmap end-to-end - take a core marketplace area from vision to execution and delivery, while staying hands-on with the hardest problems yourself.
Generate comprehensive insights through data, market, and user research to guide product vision, with a specific focus on marketplace dynamics in ride-hailing and delivery.
Lead products and features throughout their entire lifecycle - from concept and detailed requirements to execution and successful rollout - emphasising marketplace efficiency and a great user experience for both riders and suppliers.
Collaborate closely with Engineering, Data Analytics, Customer Experience, Marketing, and Operations to build best-in-class products and ensure successful market rollout in competitive ride-hailing and delivery markets.
Define metrics, analyse feature performance through qualitative and quantitative analysis, and iterate until objectives are met - with a keen eye on marketplace KPIs.
Understand our strategic position vs. the competition and work day in, day out to improve it.
Actively contribute to the overall Gett product roadmap, bringing a deep understanding of marketplace operations and the competitive landscape.
Champion our vision, priorities, challenges, and opportunities with teams across our regions.
Leverage AI tools to accelerate product discovery, requirements definition, analysis, and day-to-day product execution.

We are looking for an experienced and talented Software Architect to join our Voca product team.
Voca product provides extensive Contact Center and Conversational IVR capabilities running on
both on prem and SAAS environments.
Job Description:
- Define the system requirements for Voca Product.
- Defining the architecture for next generation products.
- Write system design documents.

We are looking for a Service Reliability Engineer to support our enterprise-grade SaaS Meeting Intelligence solution, working closely with enterprise customers, partners, and internal teams to deliver measurable value.
You will join a dynamic R&D group developing AI-powered UC recording SaaS solutions, and provide expert support for complex production issues in collaboration with field engineers, R&D, and customers.
This is a hands-on role requiring strong troubleshooting skills, a passion for learning new technologies, and ownership of service reliability and quality.
The position is based in Israel, as part of a global SRE team with members in the USA and Israel.
Your mission:
Investigate, troubleshoot, and resolve complex production issues and escalations
Monitor production systems and proactively identify potential reliability risks
Participate in a 24/7 on-call rotation to support critical incidents
Work closely with R&D, QA, PM, CSM, and other teams to resolve issues and improve system reliability
Collaborate directly with customers on technical escalations on a regular basis
Analyze incidents, perform root cause analysis, and contribute to post-incident reviews
Follow and contribute to troubleshooting protocols and best practices
Maintain and improve monitoring, alerting, and observability tools
Create and maintain internal environments for testing and troubleshooting
Document solutions and contribute to internal and customer-facing knowledge bases
Support training activities for service teams when required.

We are seeking a highly skilled and hands-on Application Security Lead to take ownership of our product and infrastructure security. Reporting directly to the CISO with a dotted line to the CTO, you will act as the critical bridge between our Security and Engineering teams, driving a robust "security-first" culture.
While this role encompasses both application and infrastructure security, our primary focus is on the Application Security domain. You will lead our transition towards a mature DevSecOps organization, ensuring that security is seamlessly embedded into every phase of our SDLC without compromising delivery speed.

We are looking for a motivated QA automation engineer to join our integration QA Automation team. This role offers hands-on experience in developing automated tests using Python in an AI-powered development environment, while working with cloud technologies and modern QA practices. The ideal candidate is passionate about coding, eager to learn, and comfortable collaborating in a dynamic team.
You will develop and maintain automated tests in Python within an AI-assisted coding environment (e.g. GitHub Copilot).
Execute both manual and automated testing for the applications.
Work with Microsoft Azure via Azure Portal to manage and test cloud-based resources.
Investigate, analyze, and troubleshoot issues, providing technical insights and solutions.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Were looking for a Power BI Developer to design, build, and maintain business-critical dashboards and analytics solutions across our SaaS products and internal operations.
This role is focused on Power BI, DAX, and business-facing analytics. Youll work closely with Product, Finance, Sales, and Operations teams to translate business questions into clear metrics, dashboards, and insights that drive decision-making.
About Us
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Design, build, and maintain Power BI dashboards and reports
Develop advanced DAX measures and calculations
Build optimized data models and reusable datasets
Ensure performance, accuracy, and scalability of reports
Partner with stakeholders to understand reporting and analytics needs
Translate business requirements into KPIs and actionable insights
Analyze customer and product data to identify trends and opportunities
Create tailored dashboard views for different personas (executives, product, sales)
Work with SQL-based data sources and collaborate with data engineers
Validate data accuracy and consistency across sources
Present insights in a clear, concise, and compelling way.

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.

Were looking for a highly motivated Operations Coordinator to be the central point of coordination across the global Voca CIC business line. In this role, youll work closely with Business, Product, Sales, and Marketing teams as well as external partners and customers to make sure work moves, ships, and lands. This is a high-exposure role: youll touch revenue operations, go-to-market, competitive intelligence, hiring, events, and cross-team initiatives, gaining a broad view of a fast-growing, AI-first business and a real hand in making it run better.
What Youll Do:
Revenue operations: Help track quotes, SOWs, and contracts, making sure the numbers line up cleanly across our systems. Close day-to-day collaboration with the Global Sales Manager and Sales teams.
Deal desk coordination: Support the Global Sales Manager on complex deals, keeping approvals, legal, and stakeholders moving toward close.
Cross-team project quarterbacking: Drive cross-departmental initiatives like the Partner Portal, version releases, release notes, and customer notifications, making sure they actually ship.
Marketing coordination: Oversee marketing on a project basis, tracking items and ensuring they move and close.
Customer reference and advocacy: Formalize how we source, approve, and use customer stories across Sales and Marketing, partnering with field Sales and the Product Marketing Manager to keep them flowing.
Events worldwide: Own our global event calendar, secure real estate and presence for Voca CIC, and coordinate who goes where.
Sales enablement content operations: Keep decks, one-pagers, and demos current, versioned, and easy to find.
Competitive intelligence operations: Keep battle cards, comparison decks, and positioning material organized, current, and accessible to the team.
Analyst and PR logistics: Coordinate with PR firms on scheduling, approvals, and inbound requests.
Training: Work with the training manager to keep a healthy cadence and ensure classes are full.
Internal rhythm and team comms: Arrange and track weekly updates, quarterly recaps, QBRs, and the broader communications that keep the team aligne.

we are looking for a Supply Retention Rep.
A great opportunity to join an innovative high-tech company. The job is partly from home and partly from the office.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints/concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

We are looking for a Lead Product Manager to lead the execution, roadmap and cross functional alignment of the Meeting Insights product.
This role blends product leadership with hands-on ownership of execution, customer value, usability, and delivery quality. The Lead Product Manager will report to the MIA Senior Product Manager and work closely with R&D to shape the product roadmap and evolution. The role also works across Customer Success, Support, and Operations to scale enterprise SaaS capabilities and drive business growth.
This role requires strong execution, solid business judgment, a customer-focused mindset, and the ability to lead complex product initiatives across global teams.
Responsibilities:
Own the product execution plan, roadmap, and prioritization for Meeting Insights. Be part of the leadership team that sets the vision and strategy for Meeting Insights.
Define product requirements, use cases, feature scope, and business priorities
Lead cross functional execution processes with R&D, architecture, QA, Product Design, Operations, Sales, Customer Success, Marketing, and Support teams
Ensure product delivery milestones are achieved with high quality standards and execution discipline
Monitor customer adoption, product usage metrics, feedback trends, and business impact to support roadmap decisions and continuous improvement
Support strategic customers, enterprise opportunities, and vertical specific initiatives
Serve as a key product knowledge leader and trusted cross functional stakeholder
Lead customer discovery activities, usability validation, and user experience feedback processes.

We are looking for a highly analytical, deeply technical, and proactive Senior Salesforce and Business Applications Analyst to join our team. In this role, you will champion an AI-first approach, leveraging AI across every aspect of your work to optimize efficiency and drive innovation.
You will bridge the gap between business needs and technical execution, taking full ownership of complex systems and driving end-to-end processes. Your focus will be on supporting, enhancing, and automating our operations across various Gett business domains, including Sales, Service, and Marketing.
This hands-on role encompasses managing daily system maintenance, configuring systems, integrating AI-driven workflows, and overseeing projects from inception to completion.
Key Responsibilities:
End-to-End Project Management: Manage complex, cross-functional projects from initial ideation, through requirements gathering, to successful deployment and optimization.
Drive Innovation & Initiative: Act as a proactive change-agent. Identify business gaps, propose innovative solutions, and passionately push new initiatives forward to improve efficiency and performance.
System Ownership: Take full accountability and end-to-end ownership of the systems health, functionality, and alignment with business goals.
Mentorship & Leadership: Guide, mentor, and upskill junior team members, fostering a culture of continuous learning and professional excellence within the team.

We are looking for a Junior NPI & Product Support Engineer to join our NPI and Product Engineering group. In this role, you will support the transition of new products from development to mass production, working closely with R&D, Operations, QA, manufacturing teams, and subcontractors to ensure product readiness and ongoing quality.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.
Your mission:
Support New Product Introduction activities from development to production
Work closely with R&D, QA, Operations, and manufacturing teams to ensure production readiness
Coordinate technical activities related to product transfer to mass production
Perform troubleshooting and root-cause analysis for hardware and system-level issues
Support repair and validation processes for electronic boards and products
Maintain technical documentation and product-related records
Work with subcontractors and manufacturing partners to support product quality and delivery
Ensure alignment between hardware, software, and product configurations.