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We are a Sisram Medical company, is a global leader in medical-aesthetic technologies, with over 25 years of experience in energy-based devices (EBD). Over the years, we have evolved into an integrated aesthetic and wellness ecosystem that combines medical devices, injectables, diagnostics, and personalized skincare. The company operates in a dynamic, innovation-driven environment, merging advanced technology with deep clinical understanding to create holistic solutions for aesthetic clinics.
 Our headquarters are in Caesarea, Israel, with business operations in more than 100 countries worldwide. Operations Quality Leadership
* Lead, mentor, and professionally develop the Operations Quality Team.
* Set quality standards, inspection controls, and defectprevention methodologies on the production floor. MRB, NC & CAPA Management
* Lead MRB decision-making and material disposition.
* Own NC/CAPA processes: investigation quality, rootcause analysis, corrective & preventive action closure. Quality Systems & Compliance
* Maintain and improve SOPs, work instructions, and quality procedures related to operations.
* Own risk assessments (pFMEA), risk surveys, and operational quality KPIs. Support for External Audits
* Act as a key operational quality representative during Notified Body, MDSAP, ISO 13485, FDA, and customer audits.
* Ensure operational readiness: documentation integrity, calibration status, inspection records, training, material traceability, and MRB completeness.
* Drive audit response actions, containment, and long-term corrective actions in coordination with RA/ QA. Supplier Quality & Supplier Audits
* Lead supplier quality oversight with Supply Chain.
* Conduct supplier qualification and performance audits (ISO 9001/13485-based).
* Manage supplier NCs, SCARs, incoming defects, and continuous improvement activities.
* Align incoming inspection plans with supplier capability and risk level. Complaint Investigation Support
* Partner with Global Service for field complaint investigations, ensuring fast and accurate operational rootcause analysis and corrective actions. Operational Excellence & Projects Lead quality improvement initiatives, yield enhancement, process stabilization, etc

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are looking for an Application Support Specialist to join the Business Applications team. The role includes day-to-day support for a wide range of business applications across the organization, working closely with business users, internal IT teams, external vendors, and cross-functional stakeholders. The Application Support Specialist will serve as a key point of contact for application-related support, troubleshooting, user guidance, documentation, testing, and implementation activities. The role requires strong service orientation, technological understanding, independent learning capabilities, and the ability to understand business processes and translate them into system-related needs. In addition, the role will support broader departmental and OCIO-related activities, including coordination, follow-up, preparation of materials, reporting, and support for cross-organizational technology initiatives. Over time, after gaining a deep understanding of the organization’s systems, users, and business processes, the role may develop into broader responsibility for specific systems, process improvements, vendor coordination, and management of application-related projects.

Responsibilities:

* Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
* Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organization’s daily operations.
* Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
* Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
* Identify business needs and opportunities to improve processes through existing or new system capabilities.
* Support the management of change requests, system enhancements, developments, and application improvements.
* Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
* Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
* Participate in application-related projects and cross-organizational technology initiatives.
* Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
* Perform additional tasks according to departmental needs and direct manager guidance

City:
Petah Tikva