we are seeking for an QA & system Maintenance Specialist. Responsibilities
* Ongoing maintenance, operation, and monitoring of a task management system (IWD) within a Contact Center environment.
* Writing and preparing QA documentation, including STP, STD, and STR, based on requirements and specification documents.
* Performing manual testing for new and existing systems and processes, including functional, UI, interface, and regression testing
* Analyzing defects, opening bugs in a defect management system, and tracking them through to resolution.
* Working closely with system analysts, architects, developers, QA team members, and managers.
* Supporting and implementing version releases and system upgrades in the production environment, including work outside regular business hours when required.
* Performing ongoing post-production checks and validations at the beginning of the business day.
* Providing professional support and guidance to system users
Requirements: * t least 3 years of experience in QA testing
* Experience with telephony systems / IWD Genesys - a significant advantage.
* SQL proficiency - an advantage.
* Strong technical understanding and ability to analyze and troubleshoot issues.
* Ability to work in a dynamic, high-pressure environment while meeting deadlines.
* High level of personal responsibility, independence, curiosity, initiative, and proactive mindset.
* Excellent written and verbal communication skills.
* Strong interpersonal skills.
* Assertiveness, strong organizational skills, and the ability to identify and escalate risks in a timely manner.
* Team player with high service orientation and strong ability to work with interfaces, users, and clients.
* Willingness to participate in nighttime activities and perform morning validations following production activities.
This position is open to all candidates.