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We're looking for an Engineering Group Manager to lead this group. Reporting to the VP of R&D, you'll own the engineering execution, architecture, and technical direction of the products that define what Optibus is. You'll lead a group of full-stack team leads and engineers building large-scale, complex SaaS products on a cloud-native platform, working closely with our Algorithms group.

This is not a 2024 group manager role. We are not hiring someone whose day is meetings, status reports, and approvals. We are hiring a hands-on technical leader who codes, designs systems, drives architecture, leverages AI as a force multiplier, and is measured by impact rather than headcount.

What You'll Own

R&D leadership partnership. You're a key member of the R&D leadership team, actively shaping departmental strategy and driving high-level decisions across the organization - not just running your own group.
The core of the product. Engineering ownership of Planning, Scheduling, and Rostering - the products at the center of the platform, used by transit agencies and operators worldwide.
Architecture and technical direction. You set the technical bar. You participate in design, review architecture, write PRDs, and dive into code reviews when it matters. The hardest problems land on your desk.
A group of team leads and engineers. You'll mentor team leads, grow engineers, and build a small, sharp, high-leverage organization rather than a large one.
Delivery, quality, and velocity. You drive the engineering processes that ship a high-quality product on production-grade SaaS - fast, with low defect rates, and with continuous improvement.
AI-native engineering. You leverage AI agents and automation to multiply the output of your group - both in how the team builds software and in what we build into the product.
Cross-functional partnership. Tight collaboration with Product, Design, Algorithms, and Customer-facing teams to translate complex transit-domain needs into shipping software.

Required Senior Software Engineer
Role summary:
You will join a high-impact AI engineering team within R&D, owning problems end-to-end from understanding the business need, through architecture and implementation, to production monitoring. This is a new way of working: you'll work directly with business stakeholders, ship AI-driven capabilities at speed, and help define the methodology as we build it.
As a member of the AI Foundations organization, you will lead best practices, champion early adoption of new technologies, and influence the direction of our R&D guild - building and shipping cutting-edge agentic applications that deliver seamless experiences to our users.
Location:
Hybrid - Herzliya, Israel
Full-time
What you'll do:
Own the full development loop understand the business problem, define the solution, architect it, build it, ship it, and monitor it in production
Use AI as your primary development tool, achieving in a day what used to take a team a week
Collaborate with your team and business stakeholders to define decision logic, risk thresholds, and success metrics
Design and build evaluation frameworks as part of every solution you don't ship what you can't measure
Own production readiness monitoring, alerting, and observability go in on day one
Contribute to shaping team practices, tooling, and engineering standards across the pod
Decompose business problems into agentic workflows, orchestrated flows, and reusable capabilities.

Join GenAI team to build and extend the AI assistant embedded across our product suite. The platform is a production LLM agent system that's integrated into multiple host applications, backed by a RAG knowledge base and an evaluation-driven development workflow.

You'll work end-to-end: agent design, tool implementation, retrieval quality, integration into existing product UIs, cloud infrastructure, and evaluation/observability. The platform already ships to customers - you'll extend it, raise its quality bar, and help define where it goes next.

What you'll do

Design and evolve agents - build LLM agents with tool use, routing, and human-in-the-loop flows.
Implement tools and integrations - expose product capabilities to the agent, with multi-tenant context, via internal APIs and MCP servers.
Own retrieval quality - contribute to our RAG pipeline end-to-end: ingestion, embeddings, vector search, and reranking.
Define and evolve host integration contracts - collaborate with host application teams to integrate the assistant into product UIs built on different frontend stacks. You own the shared remote module and the integration API; host teams own their stacks.
Drive evaluation-led development - write evaluators (rule-based, LLM-as-judge, multi-turn), maintain CI eval gates, and use traces and feedback to debug production behavior.
Operate the platform - own deployments, observability, and the performance and cost of LLM-backed services.
Establish engineering practices** for AI-specific work: prompt versioning, eval coverage, testing, and code review.

We are seeking a highly skilled and motivated Technical Writer to join the Education Teams effort in auditing, revamping, and creating content for our customer-facing Help Center/Knowledge Base. This role is critical as the quality and structure of the documentation will directly feed and train our new AI support tools and directly support our customers.

Education team members have a deep desire to fully understand complex concepts, then be able to break them down to present them in a well-structured yet simplified and engaging manner.

The ideal candidate will be a strategic thinker who is a team player and an educator at heart, passionate about technology, with a deep understanding of technical documentation standards, information architecture, and the specific requirements for AI-ready content, training and education methodologies.



Responsibilities:

Knowledge Base Revamp & AI Optimization:
Conduct a comprehensive audit of the existing Help Center content for accuracy, clarity, completeness, and consistency as we migrate to a new tool.

collaborate and maintain a new information architecture and content structure optimized specifically for ingestion and utilization by AI support tools (e.g., clear, concise articles, defined topic boundaries, robust tagging/metadata).

Collaborate with the AI/Engineering teams to understand the technical requirements for content delivery to the AI platform and establish content governance rules.



Content Creation and Management:
Write, edit, and publish high-quality, user-friendly technical documentation, including tutorials, how-to guides, troubleshooting steps, and feature overviews for our SaaS product.

Understand target audiences to be able to accommodate the different roles and personas.

Ensure all content adheres to our brand voice, style guide, and technical accuracy.

Manage the documentation lifecycle within the chosen Knowledge Base platform (Confluence, Intercom).



Cross-functional Collaboration:
Work closely with Product Managers and Engineers to document new features and updates before launch, for both internal and external users.

Partner with the Customer Support team to identify key pain points and knowledge gaps that can be addressed by improved documentation and AI routing.

Provide feedback to the product team on UI/UX improvements based on content structure and user confusion.



Metrics and Improvement:
Establish and track key performance indicators (KPIs) related to documentation effectiveness, such as content usage, search success rates, case deflection rates attributable to the AI, and content quality scores.

Required Senior AI-Native Software Engineer
Role summary:
You will join a high-impact AI engineering team within R&D, owning problems end-to-end from understanding the business need, through architecture and implementation, to production monitoring. This is a new way of working: you'll work directly with business stakeholders, ship AI-driven capabilities at speed, and help define the methodology as we build it.
As a member of the AI Foundations organization, you will lead best practices, champion early adoption of new technologies, and influence the direction of our R&D guild - building and shipping cutting-edge agentic applications that deliver seamless experiences to our users.
Location:
Hybrid - Herzliya, Israel
Full-time
What you'll do:
Own the full development loop understand the business problem, define the solution, architect it, build it, ship it, and monitor it in production
Use AI as your primary development tool, achieving in a day what used to take a team a week
Collaborate with your team and business stakeholders to define decision logic, risk thresholds, and success metrics
Design and build evaluation frameworks as part of every solution you don't ship what you can't measure
Own production readiness monitoring, alerting, and observability go in on day one
Contribute to shaping team practices, tooling, and engineering standards across the pod
Decompose business problems into agentic workflows, orchestrated flows, and reusable capabilities.

Required Senior AI-Native Software Engineer
Role summary:
You will join a high-impact AI engineering team within R&D, owning problems end-to-end from understanding the business need, through architecture and implementation, to production monitoring. This is a new way of working: you'll work directly with business stakeholders, ship AI-driven capabilities at speed, and help define the methodology as we build it.
As a member of the AI Foundations organization, you will lead best practices, champion early adoption of new technologies, and influence the direction of our R&D guild - building and shipping cutting-edge agentic applications that deliver seamless experiences to our users.
Location:
Hybrid - Herzliya, Israel
Full-time
What you'll do:
Own the full development loop understand the business problem, define the solution, architect it, build it, ship it, and monitor it in production
Use AI as your primary development tool, achieving in a day what used to take a team a week
Collaborate with your team and business stakeholders to define decision logic, risk thresholds, and success metrics
Design and build evaluation frameworks as part of every solution you don't ship what you can't measure
Own production readiness monitoring, alerting, and observability go in on day one
Contribute to shaping team practices, tooling, and engineering standards across the pod
Decompose business problems into agentic workflows, orchestrated flows, and reusable capabilities.

Required IT Corp System Administrator
As an IT-Corp Systems Administrator, you will be an essential member of our Corporate IT team, directly supporting the technology needs that power our global operations. You will take ownership of mission-critical infrastructure and have the opportunity to make a real impact-whether that is deploying and maintaining our cloud solutions, troubleshooting issues for employees worldwide, collaborating with security teams to protect our systems, bringing process improvements and automations to life, or enabling our teams to stay connected and productive across every corner of the globe.
What you'll do:
The IT-Corp Sys admin will be part of a global Corporate IT team and will report to the IT Support team leader located in Israel
Support our employees globally
Troubleshooting of software, hardware and network issues
Working closely with the cyber security team
Workstations maintenance - deploy, configure and upgrades
Maintaining corporate cloud solution (Windows365, Azure VDI, Office 365, etc.)
Keep track of all IT inventory- Hardware, software and licenses
Supporting corporate collaboration platforms (video conferencing, phone system, etc.)
Bring new initiatives to the team (processes, procedures, automations, etc.).

The Quality Director will be responsible for defining, implementing, and driving quality systems, processes, and culture across the entire organization from product definition and R&D through engineering, operations, manufacturing, supplier management, and customer support.


Responsibilities:
Quality Management system
* Own and continuously improve the company's Quality Management system (QMS).
* Ensure compliance with ISO 9001 and other applicable industry standards.
* Develop, implement and maintain company-wide quality policies, procedures and work instructions.
* Lead internal and external quality audits and ensure timely closure of findings.
* Drive management reviews and quality performance reporting. Product Development Quality
* Integrate quality methodologies into the product development lifecycle.
* Partner with R&D and engineering teams to establish Design for Quality (DfQ) practices.
* Participate in design reviews, risk assessments, FMEA activities and product qualification.
* Ensure appropriate validation and verification processes are implemented. Manufacturing & Operations Quality
* Establish quality controls throughout manufacturing and production.
* Define inspection plans, acceptance criteria, and process controls.
* Monitor manufacturing yield, reliability, and field performance.
* Lead root cause investigations using structured problem-solving methodologies (8D, 5-Why, Fishbone, etc.).
* Drive corrective and preventive actions (CAPA).
* Own product quality throughout the entire product lifecycle, from product development through manufacturing and customer deployment. Supplier Quality
* Develop supplier qualification and monitoring processes.
* Conduct supplier audits and performance reviews.
* Work closely with contract manufacturers and component suppliers to ensure consistent quality.
* Drive supplier corrective actions and continuous improvement initiatives. Customer Quality
* Lead customer quality responses and investigations.
* Manage customer complaints and field quality issues.
* Support customer audits and quality assessments.
* Develop quality metrics that improve customer satisfaction and product reliability. Quality Culture & Continuous Improvement
* Promote a company-wide culture where quality is everyone's responsibility.
* Train employees on quality systems, best practices, and continuous improvement methodologies.
* Define, monitor and continuously improve Quality KPIs that drive operational excellence. Leadership
* Build and mentor the Quality organization as the company grows.
* Collaborate across R&D, Engineering, Operations, Supply Chain and Executive Leadership.
* Serve as the company's quality advocate internally and externally.

Required Director of KYC Strategy
Role Purpose
In this role you will own the strategy, design, and transformation of KYC Operations across our 190+ markets, with a specific mandate to leverage AI and automation to improve customer experience, quality, and efficiency.
This role defines the future-state KYC service model including how AI augments reviewers, powers self-service onboarding, and enables faster, risk-based decisioning.
It is a strategic partnership role that works with Compliance, Product, and regional Operations to deliver systemic improvements at scale.
Location: Glilot, Israel
Key Responsibilities:
KYC Operations Strategy & Roadmap:
Define and own the KYC operations strategy roadmap, aligning it with our growth targets, global compliance obligations, and risk appetite.
Continuously improve end-to-end KYC workflows across customer onboarding and document review, and define segmented service models that tailor KYC treatment, review depth, and onboarding experience to customer type, risk tier, and market.
Process Improvement & Automation
Identify and drive automation and AI opportunities across the KYC lifecycle to reduce manual effort, improve accuracy, accelerate decision times, and improve customer experience.
Define and own KPIs for KYC operations, lead root-cause analysis on operational bottlenecks, and translate findings into structured improvement initiatives.
Technology & Product Partnership:
Partner with Product to define requirements for KYC tooling, vendor integrations, and platform enhancements, and to build the AI-assisted review and self-service capabilities that reduce manual workload.
Cross-Functional Alignment:
Serve as the operational voice in compliance policy discussions, ensuring new regulatory requirements are implemented through operationally viable, scalable processes.
Collaborate with regional operations leads to adapt global KYC frameworks to local market requirements.
Governance & Quality:
Establish quality assurance frameworks and operational controls across the KYC review lifecycle, own operational readiness for regulatory audits and external examinations, and define escalation paths, exception-handling procedures, and SLA governance structures.

As a Data Analyst, you'll play a key role in shaping product strategy and business decisions by turning complex data into actionable insights. You'll partner with Product, Engineering, and customer-facing teams to build scalable analytics solutions, define success metrics, and uncover opportunities that drive impact across our platform

What youll do:

Own the analytics domain for key products and strategic initiatives.
Analyze large-scale operational and product datasets to identify trends, opportunities, and business insights.
Design, build, and maintain dashboards and reporting solutions using modern BI tools.
Develop automated data pipelines and analytical workflows using Python and Airflow.
Partner closely with Product Managers to define KPIs, measure success, and support product decision-making.
Work with customer-facing teams to provide insights and occasionally participate in customer discussions and presentations.
Build internal tools and processes that improve data accessibility and operational efficiency.
Utilize modern AI-assisted development tools (such as Claude Code) to accelerate analysis, automation, and development workflows.
Translate complex data findings into clear recommendations for both technical and non-technical stakeholders.

This pivotal role requires combining a strong technical vision with organizational leadership. You will define the technical direction for a critical domain, lead a global group of fullstack teams, and ensure we build scalable, high-performance systems that power real-time fleet optimization worldwide. This is a unique opportunity to influence both technology and people at scale within a rapidly growing global company.

Key Responsibilities:

Technical Vision & Architecture Ownership

Ability to roll up your sleeves and get into the details and be hands on where needed.
Define and drive the architectural strategy, as well as ensuring systems are built for long-term performance, scalability, reliability, and maintainability.
Lead complex, cross-functional system design initiatives, covering real-time workflows, large-scale data processing, and distributed services.
Establish and enforce engineering standards and best practices across development teams.
Engineering Leadership

Lead, mentor, and foster continuous growth for a group of full-stack engineers, promoting a culture of ownership and engineering excellence.
Drive strategic organizational scaling through active involvement in the hiring process.
Build clear career development paths for team members.
Strategic Delivery & Business Impact

Collaborate closely with Product Management and Business teams to define technical roadmaps, strategy, and ensure execution aligns with core company goals.
Work cross-departmentally with teams to deliver robust systems and exceptional user experiences.
Oversee the successful end-to-end delivery of large, complex, and cross-team initiatives.
Translate complex mobility and optimization challenges into robust, scalable technical solutions.

Were looking for a Head of Customer Success Management to own the end-to-end customer journey and ensure our clients achieve maximum value from our platform. This role will lead the team responsible for onboarding, adoption, retention, and growth across our customer base. The person in this role will act as both a strategic advisor to clients and the voice of the customer internally-partnering with Product, Sales, and Data Analytics to drive alignment and translate client needs into impactful initiatives.

What you'll do:

Lead and mentor a team that manages client relationships and ensures successful outcomes.
Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
Act as a senior sponsor for key accounts, building trust and influence at senior levels.
Lead some of strategic projects hands-on.
Own metrics for customer retention, expansion, and satisfaction.
Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.

Our global operations continue to expand, and were looking for a Incident Management Analyst to help ensure the stability and reliability of our global IT services.
As a key member of the IT Operations team, youll support the rapid response and coordination of critical IT incidents. This role is ideal for someone who thrives in fast-paced environments, communicates clearly under pressure, and enjoys working cross-functionally to solve complex operational challenges.
Youll work closely with technical teams, stakeholders, and leadership to ensure incidents are managed efficiently, communication flows smoothly, and services are restored as quickly as possible. Your work will play a key role in maintaining service continuity and minimizing business impact.

What Youll Do

Identify, log, and classify major IT incidents reported by internal teams or external users
Coordinate response efforts by engaging appropriate technical teams and vendors to diagnose and resolve incidents,coordination calls and document actions, updates, and timelines
Track incidents ,provide a clear and timely communication between technical teams, business stakeholders, and leadership during major incidents. Along with root cause analyses (RCAs), including performance incidents reports,
Assist in preparing RCA reports and ensure documentation and communication are completed as required, Be a contribute to knowledge base articles.
Support daily review meetings to discuss recent and ongoing high-priority incidents and operational work
Follow established Major Incident and Change Management processes, policies, and tools
Generate reports, dashboards, and performance metrics for operational and leadership reviews
Support process adoption and assist with training or guidance related to incident management practices

We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.

This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.

Responsibilities
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment