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We are looking for a highly motivated and customer-focused professional. As part of the Tier 3 Cortex XDR support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. Weve been recognized for it as an industry leader and were dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customers experience. You will learn your clients business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. Youre close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you dont wait for those issues to escalate from our clients. Instead, you find them. Youll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
Key Responsibilities
Respond to customer-reported issues in adherence to established Service Level Agreements
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s), characterizing and implementing the fix
Provide timely feedback on the development process on customer-reported product problems
Document actions to effectively communicate information internally and to customers
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

We are looking for an experienced Sr. Principal Architect to join the XSIAM engineering group in a highly cross-functional, product-facing role. This position sits at the intersection of engineering, product management, customer success, and product architecture, helping shape scalable and innovative solutions across the XSIAM product.
The ideal candidate combines deep technical expertise with strong product thinking, enabling them to translate business and customer needs into clear architectural direction and execution strategies. This role requires close collaboration with engineering teams, product managers, and strategic customers to drive platform capabilities, integrations, scalability, and long-term architectural vision.
Key Responsibilities
Lead architectural design and technical strategy for XSIAM platform capabilities and integrations.
Define best practices, technical standards, and scalable design patterns across the organization.
Work closely with customers, field teams, and support organizations to understand real-world use cases and pain points.
Evaluate tradeoffs between scalability, performance, security, operational complexity, and delivery timelines.
Support strategic customer engagements and complex deployment scenarios.
Mentor engineers and technical leaders on architecture, system design, and product-oriented engineering thinking.
Act as the bridge between engineering, product, and site reliability (SRE) to ensure that architectural designs translate into operational excellence.

Engineering - Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating - challenging the way we, and the industry, think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Job Summary
In this role, you will be dedicated to safeguarding our clients data within the dynamic cloud landscape. As an expert in Data Security Posture Management (DSPM) for SaaS and DBaaS, you will develop cutting-edge solutions for data discovery, classification, and protection across platforms like Snowflake, Databricks and MongoDB Atlas. Your work will focus on proactively identifying and eliminating risks, ensuring our clients' sensitive information remains secure, compliant, and accessible only to authorized users, empowering them to grow their business securely.
Key Responsibilities
Drive innovation by designing and implementing impactful solutions that address client needs, contributing to the full feature development lifecycle from design to deployment.
Take ownership of specific feature segments, ensuring high-quality code and robust functionality through meticulous attention to detail and a focus on execution.
Proactively collaborate and exchange information with cross-functional teams, including product and infrastructure, to ensure seamless integration and alignment on shared objectives.
Challenge the status quo by generating innovative ideas and actively participating in brainstorming sessions to foster product and architectural improvements.
Actively engage in technical discussions, openly sharing knowledge and learning from others to solve complex problems and elevate team expertise.
Design and build highly scalable, resilient, and secure cloud-based applications and microservices.
Contribute to an agile and dynamic engineering culture, demonstrating a strong drive and outstanding communication skills to deliver results efficiently.

As a Senior UX Designer, you will own and drive the end-to-end design process for our products. You will turn complex technical challenges into simple, intuitive, and beautiful user experiences. Working closely with Product Managers and Engineers, you will iterate quickly based on feedback and act as a strong advocate for the user to influence product decisions.
Key Responsibilities
Own and drive product design from concept to completion, including user flows, high-fidelity UI, and reusable components.
Translate complex product challenges into simple and intuitive user experiences.
Work closely with Product Managers and Engineers in a fast-paced, highly collaborative environment.
Iterate quickly on designs based on feedback from users, data, and internal teams.
Influence product decisions through strong design thinking and user advocacy.

We are a strong, fast-moving group developing advanced solutions in some of our companys most innovative areas - the Cortex Platform. Were looking for an exceptional Senior Frontend Engineer with deep technical skills and a passion for creating exceptional user experiences. Youll join a team that values clean, scalable architecture and high-quality code, working closely with product, UX, and backend teams to deliver impactful features that protect our customers from evolving cyber threats.
Key Responsibilities
Design and develop next-generation, scalable frontend applications on the Cortex platform.
Lead the development of key frontend components, taking ownership from conception through to deployment in a dynamic, agile environment.
Proactively collaborate with UI/UX experts, product managers, and backend engineers to translate complex requirements into visionary cybersecurity products.
Research, design, and implement sophisticated and complex data visualization solutions to make security data understandable and actionable.
Uphold high standards for code quality and architecture through rigorous code reviews, automated testing, and advocating for frontend best practices.
Mentor junior engineers and contribute to a culture of continuous learning and technical excellence within the team.
Analyze and optimize application performance to ensure a responsive and seamless user experience for our customers.

As a Principal Data Engineer, you will be integral to the security research group, designing, building, and maintaining the data pipelines and data frameworks that are the backbone of our cyber attack detection capabilities. You will work closely with top security and AI researchers, enabling their work and seeing the direct impact of your contributions on our services and the day-to-day effectiveness of the research team.
Key Responsibilities
Lead the design and implementation of end-to-end, complex data pipelines and data platforms in cloud environment.
Collect, analyze, and translate complex data requirements from various stakeholders including data analysts, developers, and Cyber security researchers.
Develop robust, scalable Cloud based data solutions using Python and distributed processing frameworks such as Apache Beam (Dataflow) , GKE , Spark , etc.
Utilize AI as part of the development cycle, including generating, reviewing, and testing code via prompts.
Model and manage data within cloud MPP databases and data lakes such as BigQuery, Redshift, or Snowflake.

Were looking for a hands-on Product Manager to lead our company-wide AI initiatives. This is not a traditional PM role - youll operate at the intersection of product, engineering, data and AI, turning high-impact ideas into real, production-ready solutions, as part of the CTOs office.
Our vision is to build a team that transcends above the day-to-day and works on its own roadmap.
Youll need to identify opportunities across the company, shape them into products, and drive execution end-to-end.
Just to be clear - Were not looking for a POCs machine. Were looking for someone that owns the entire product lifecycle including implementation.
A successful initiative will be one thats going live to production - while complying with our security and privacy standards.
What youll do
Own the problem. Ship the solution.
Identify and prioritize high-impact opportunities across teams and business units.
Partner with stakeholders to deeply understand pain points and translate them into practical solutions.
Lead initiatives from discovery through delivery and rollout, with full ownership over outcomes.
Supercharge it all with AI:
Use AI tools to rapidly prototype ideas, validate concepts, but also build working solutions.
Bring a builder mindset - you dont wait for perfect specs; you build, iterate, and get your solutions into production yourself.
Continuously explore and integrate new AI capabilities into real use cases across the company.
Build & integrate (not just define):
Work closely with R&D and Data - and build or integrate with our data sources, user data and production workloads when needed.
Lead technical integrations (APIs, tools, internal systems) and bring solutions to production.
Move seamlessly between product thinking and hands-on execution.