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we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:
Contribute to the development of documentation to streamline support processes.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers.
Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and Cycodes capabilities. To be successful in this role, you must have experience in software development and/or application security.
You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.

As the lead in our R&D department, youll not only contribute to the development of cutting-edge features but also mentor and manage engineers to deliver solutions that enhance operational efficiency and user experience for bus drivers using our products. You will oversee technical decisions across the frontend, backend, and infrastructure. Youll collaborate closely with our tech leads, PMs, Design, and other tech teams. In addition to hands-on coding, youll prioritize and delegate tasks, drive the teams technical strategy, and ensure the delivery of high-quality features with reliability and performance as core focuses.

Our global team will include you as a Team Lead plus 6 Full Stack Engineers, a Product Manager, and a Product Designer, all collaborating cross-functionally to deliver cross group and products solutions.

Were hiring a Senior Security Engineer to help shift security left across product and platform teams, while also supporting internal corporate security needs. Youll drive impact through enablement, automation, and practical risk reduction.
Why this role matters?
Youll secure both what we build and how we work. That means embedding security into our products and CI/CD, and also supporting internal teams.
Security here is not a gate; its a force multiplier. Youll help engineering teams move faster safely, and ensure our colleagues have a secure foundation to do their best work.
Success means faster, safer releases and fewer reactive security escalations.
What will you do?
As a Senior Security Engineer, your mission will be to:
Partner with developers to embed security into design, build, and deploy stages
Automate vulnerability triage and mitigation flows
Secure CI/CD pipelines (GitHub, Jenkins) and execution environments (Kubernetes, Docker)
Tune WAFs, manage cloud security (AWS, GCP, Azure), and evolve Terraform practices
Support internal teams with secure production accesses, endpoint hardening, and access policies
Lead security reviews across app, infra, and corporate environments
Advocate for security standards with clarity and empathy.