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In this role as an Inside Sales Advisor, you support customers and ensure a smooth sales process. As the first point of contact in our digital sales channels, you deliver an outstanding customer experience and share your expertise on our company products.
You guide customers through virtual test drives, organize the vehicle fleet for remote test drives, and coordinate the handover to the Sales Team or local locations. You also handle administrative tasks related to vehicle orders, including cancellations and exports.
You work in a dynamic team and support vehicle inquiries across Israel. A structured work style, strong communication skills, and team spirit are essential. Virtual communication via phone, chat, and email is part of your daily routine as you work with the team to achieve individual and shared sales goals.
מה תעשו
Customer Support and Administrative Assistance: You provide fast and precise responses to all incoming customer inquiries across all virtual channels (including calls, emails, SMS, chat, virtual consultations, etc.), and de-escalating critical cases is a priority for you.
You guide customers through the Remote Test Drive experience and handle the full administration of the vehicle fleet (e.g., location opening hours, adjusting fleet availability, vehicle monitoring in case of accidents).
Support for Export and VAT‑Free Processes: You review and assist with VAT‑free orders and work closely with internal teams and external customers to ensure vehicles are correctly processed for export.
Request Management: You handle all incoming customer requests submitted through our website (test drive bookings, call-back requests, trade-in inquiries) and support local locations when needed.
Processing Vehicle Order Cancellations: You review and execute cancellations of vehicle orders for the Israel market, including initiating refunds.

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store Manager in your country, and responsible for flawless execution of your location hitting all targets.
You have shown an aptitude and bias towards developing and guiding people to excel in their jobs.
You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team.
You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
מה תעשו
Business Performance & Health
Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing our company Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Store leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement.
Demonstrate ability to seamlessly cover daily store management duties as needed
Customer Experience & Brand Management
Responsible for ensuring all employees provide a best in class customer experience for every customer
Ensure all employees align with our company's Dress Code and Grooming Guidelines
Partner with store leadership and operations team on any key events or demand generation activities as needed
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting our company's mission
Demonstrate mastery of presenting, selling and delivering the entire our company ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Employee Engagement & Development
Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide robust feedback and input on the performance of our company Advisors in your market to your Store/Area Manager to ensure growth on the team
Support, implement and provide follow-up for all training
Assist with recruitment activities as needed
Ensure all employees adhere to our company policies and procedures
Escalate all people issues to store leadership in a timely and effective manner.