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We are looking for a Renewals Manager to own and drive the renewal experience for customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do:
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle. You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in salesforce. Strong operational discipline and follow-through are critical in this role. You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations. You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals. You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
About Us:
A leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 247 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

We are looking for a
Business Analyst
to join global Customer Success organization.
In this hands-on role, you will focus on financial and operational analysis, service revenues, costs, pricing models, and gross margin performance across regions.
Youll collaborate with regional CS teams and finance to identify improvement opportunities, challenge assumptions, and translate data into practical, actionable insights.
Key Responsibilities:
Service P&L Analysis
- Own ongoing analysis of the global service P&L, including revenues, costs, and gross margin performance. Identify trends, gaps, and improvement opportunities impacting service profitability and operational efficiency.
Service Pricing
- Analyze and support service pricing models and contract structures, ensuring alignment with profitability and business objectives.
Regional Partnership:
Collaborate with regional service teams, challenging assumptions and translating data-driven insights into actionable improvement plans.
Insights & Reporting:
Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
Planning & Forecasting:
Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.

Far from being another communication layer, this person serves a strong 3rd level of support between Customer Success and Engineering. You will be responsible for providing deep-dive diagnostics on ERP integrations and P2P workflows.

The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.

What You Will Do
Expert Diagnosis & 3rd Level Support: Serve as the definitive 3rd level of support for complex technical issues, performing deep-dive diagnostics on ERP integrations and P2P workflows to resolve problems that go beyond standard support capabilities.
Analytical Problem Solving: Analyze incident tickets and system behavior to identify root causes, providing technical guidance and structural solutions that reduce the need for unnecessary R&D or Product escalation.
Execution Bridge: Act as the execution bridge between Customer Success, Product, and Engineering to ensure customer priorities are technically aligned, owned, and delivered.
Lead Complex Escalations: Manage high-stakes customer escalations and crisis situations by providing clear technical ownership, structured communication, and follow-through until resolution.
Proactive Risk Identification: Use data and customer signals to identify critical technical risks early, preventing important integration work from stalling.
Escalation Discipline: Distinguish true technical critical issues from noise, escalating with intent and ensuring clear technical ownership.