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We are seeking an experienced Senior Client Manager to join our client leadership team. In this role, you will lead strategic client relationships, oversee day-to-day operations, and ensure measurable business impact. Acting as a key member within your squad, you will manage complex projects, collaborate with cross-functional teams, and mentor junior team members - all while identifying new opportunities for growth.
Responsibilities:

* Act as a leading figure within the Squad, managing client work plans: tasks, timelines, financial processes, and client meetings (agenda, presentations, recaps).
* Build a deep understanding of clients businesses and digital activities- products, services, competitors, KPIs, and marketing initiatives.
* Lead upsell and cross-sell initiatives together with the Squad Manager and Growth Leader.
* Collaborate with media, creative, SEO, and data teams, including prioritization of tasks, workload management, and scheduling.
* Develop, train, and mentor Junior Client Managers in line with the training program.
* Leverage AI tools for strategic thinking, knowledge management, market research, and identifying growth opportunities.

We are an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes. We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts. This is a cross-functional role with real impact on how the company operates and grows over the coming years. Responsibilities:
* Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role.
* Analyze complex business needs and translate them into CRM and AI-based solutions.
* Define and design AI agents, automated processes, and advanced workflows.
* Lead and support solution implementation with customers, including hands-on involvement when needed.
* Work closely with development and implementation teams.
* Identify problems, propose solutions, and take full ownership from definition through execution.
* Continuously improve internal workflows and delivery processes using AI.

Welcome to Chargeflow Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For - The Dream Maker We are searching for a Customer Success Manager who is not just any ordinary candidate, but a trailblazer with extensive experience in customer management and value delivery. As an integral part of our customer-facing team, you will lead the delivery of an innovative solution that focuses on outsmarting fraud using cutting-edge technology. Our goal is to equip our clients with the ultimate defense against chargebacks, thereby increasing their revenue and profit margins. Join us on this exciting journey to transform the battle against fraud. Your Arena - Know your impact ??
* Manage Chargeflow’s post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
* Create trusted-advisor-level relationships with relevant stakeholders (IC to C-level) to ensure constant delivery and advertisement of core and incremental value, KPI-oriented activities, and positive ROI.
* Support Chargeflow’s clients by conducting training sessions, webinars, and meetings to promote the product and platform across all levels to empower our client’s growth efforts and chargeback impact on the business.
* Understand client needs and assist with development prioritization, feature alignment, and overall product evolution according to Chargflow’s strategic roadmap and market trends.
* Cultivate a customer-centric mentality while collaborating closely with the product and sales teams to provide the VOC and communicate customer feedback to strengthen Chargeflow’s operational components around insights, growth, retention, and expansions.

We are looking for a Technical Customer Success Manager (TCSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment . This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and matching these to the clients business goals, while also identifying revenue opportunities. The TCSM serves as the trusted advisor and the business liaison between the customer and all cross-functional teams , including our Executive team, Product Management, Engineering, Solution Architects, Training and Enablement, and others.

What you'll do:
Manage a portfolio of up to 30 accounts throughout their lifecycle with .
Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and account teams to define success plans and strategy to meet customers objectives.
Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
Reporting Risks and Wins internally to account team and externally to account sponsors and executives.
Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the product team.
Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization.
Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
Maintain current functional and technical knowledge of the platform and future products.
Drive up utilization of the platform and recommend additional features that can be leveraged to improve their security posture
Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
Serve as a customer advocate to guide other resources towards achieving customer goals
Validate customer deployment and configuration align with business use cases.
Validate that use cases are appropriately captured and delivered in a timely manner
Maintain knowledge of 3rd Party solutions and integrations/interoperability with the platform within the assigned customer environments
Providing technical subject matter expertise where applicable aligned to the expected proficiency
Collaborating with Engineering, Product, Support and Sales teams to drive account success

The Community Experience Manager is responsible for leading the sites community experience strategy, ensuring alignment with regional and global initiatives. This role leads the design and delivery of programs, events, and communications that foster a vibrant site and employee engagement. The Community Experience Manager builds and maintains relationships with leaders and cross-functional partners, manages the site budget, and ensures the effective execution of all office-related programs. The role requires strategic vision, project management, and the demonstrated experience to drive continuous improvement in an agile environment.
Community Experience Manager Responsibilities
Partner with Head of Office and other key leaders on site-specific strategy to engage their community and enhance connection to Metas work, mission, and employees. This should align with strategic global and regional initiatives to further People@ goals
Strategically lead the execution of novel programs that build community based on local need, whilst delivering regional programs and traditions, which could include, but not limited to: Local Office Welcome, All Hands, Recognition Programs, Series, Leadership Visits, Tech Portfolio Events, Community Week
Own the efficient spending and effective tracking of Local Community Experience budget. Upkeep fiscal hygiene by ensuring all relevant tracking documents are completed
Lead communications for site including general announcements, group moderation, acting as the site sponsor for company-wide Metamate Meetups (ie. holiday party, summer party, Global Metamate Meetups) and own the internal site brand
Support the Metamate Meetup event execution alongside Community Experience Partner, as needed
Ensure the collection of relevant data in line with the Community Experience teams objectives and effective use of event Customer Relationship Manager System. Provide local contextualisation and subsequent analysis in order to inform local/ regional/ global strategy
Build and maintain a Cross Functional Leadership Council to gain insights, share impact, and advance site goals. Own Cross Functional Partner Relationships with key teams that influence local site experience (Facilities, Audio Visual, Meta Resource Groups, Human Resources Business Partners, Policy)
Build & maintain escalation paths for office related issues, feedback, concerns, and suggestions, and triages accordingly. Proactively identify and address risks, issues & opportunities for the office and manage accordingly. Advocates for sites needs and requirements
Work with Community Experience Operations Specialists to process contracts, purchase orders, purchase requests, payment, reconciliation and relevant documentation, as required
Support our scaled delivery model by partnering with local Points of Contact in dispersed sites to deliver Community Experience programming and scale our teams impact
Participate on Site resiliency team.