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Interactive, an international online lottery software and service provider, is the leading developer and provider of global e-Instant win games for the lottery industry.
We are seeking a quality and experienced MS SQL Server DBA Production team leader infrastructure and applicative.
The DBA team leader will be responsible for all DB aspects in the production environments.

Responsibilities:
Manage a DBA Production team, manage tasks, and set priorities.
Provide consultation on SQL Server for System Architects, Security Officers, Development DBAs, Tribes, and Product Owners.
Responsible for new teams employees' onboarding and training, and for the ongoing training and learning of the team
Responsible for the team off hours response to critical issues on production.
Perform as a production DBA.

Production DBA:
Performs performance tuning, Query optimization, database installations, configurations, updates, backups and monitoring.
Provide support for multiple environments development, test and production.
Anticipates, mitigates, identifies, responds and resolves problems affecting database performance, efficiency, and availability.
Improve and support processes to ensure zero application downtime on critical issues or during DB deployment of new application releases.
Work according to documentation, guidelines and policies of working procedures.
Clearly communicates problems and resolution process to customers and/or management.
Demonstrates dedication to outstanding customer service by continuously striving to deliver the highest level of customer service; makes recommendations for improving service and efficiencies.
Work according to documentation, guidelines and policies of working procedures.
Provide support for the operation teams 24/7 on call in off work hours only for critical issues (one week a month).
Maintains database security in compliance with APEI policies, GDPR and PCI security standards.

Address complex inquiries, handle transactions, and report data using different systems. The role involves handling advanced and raised requests, updating employee data, and assisting employees directly by performing consultative actions or through third-party vendors. This role requires great attention to detail and an appetite for constantly improving People & Culture system, processes, and reports.
The role is a parental leave replacement for 6 months.

What You'll Do:
Provide excellent customer service in response to elevated and complex P&C inquiries from employees, P&C business partners and managers via multiple intake methods such as email, chat, phone or ticketing systems
Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems.
Use a case tool to record inquiries, customer details, case updates, and share resolutions or raise complex problems to the right team.
Has acute knowledge gained from operating within a P&C Tier 1 customer care environment across local benefits, talent acquisition & Workday data maintenances processes and policies
Perform employee data maintenance directly including mass EIB loads into the Workday system and provide business process data mapping validation
Manage Tier 1 blocking points and use the case tool to capture inquiries, customer info, updates, and communicate resolutions.
Coordinate benefits, assist employees with health questions, coordinate payroll deductions accurately, and ensure compliance.
Handle executive requests, elevated inquiries and employee escalations timely and accurately.
Support recruiters, candidates directly and perform all recruiting administration scope of service transactions
Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

We are looking for a highly motivated and experienced Technical Product Manager to join our team. This role offers the opportunity to work on complex integrations, collaborate with cross-functional teams, and help shape innovative gaming products in the iGaming industry.

Responsibilities
Own and manage the companys custom integrations with key clients, collecting requirements and providing the best technical and business solutions.
Provide PRDs to collaborators in R&D and Delivery.
Document product features and processes (conceptualizing, storyboarding, PRDs, use cases, white sheets, etc.).
Act as liaison between collaborators, executive management, marketing, customers, and R&D throughout the product lifecycle.
Collect and communicate product requirements; manage feature releases and content.
Assist in planning and streamlining production for incoming projects.
Manage product backlogs and versions using SCRUM/Agile methodologies.
Ensure open and clear communication with managers and collaborators.
Provide timely updates, reports, and seek guidance when needed.
Participate in team huddles, meetings, and ad-hoc sessions.
Support additional projects and departmental goals as required.
Perform hands-on API testing and validation with tools like Postman.
Maintain and update API specifications and technical documentation.
Troubleshoot integrations, debug issues with engineering, and propose solutions.