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We develop the AI infrastructure that powers the AI experience throughout the product. We ensure the production AI platform is stable, reliable and secure.
Our mission is not only to build AI-powered features, but to enable every product team to build reliable, scalable, and high-quality AI experiences.
We work with modern LLM technologies, agentic workflows, MCP, retrieval systems, evaluation pipelines, distributed systems, and production-grade AI infrastructure, deploying to production multiple times a day.
Job responsibilities
What You'll Do
As a Tech Lead, you'll play a key role in shaping the future of AI .
You'll combine deep technical expertise with strategic thinking, helping multiple teams build production-ready AI experiences while driving engineering excellence across the organization.
In this role you will:
Lead the technical direction of one of AI domains.
Design scalable AI architectures and production-ready agentic systems.
Drive technical decisions around LLMs, Retrieval, Tool Calling, MCP, evaluation frameworks, and AI infrastructure.
Own complex cross-team initiatives from design through production.
Collaborate closely with Product, Data, Infrastructure, and Engineering teams to turn AI opportunities into customer value.
Help define engineering standards and best practices for building reliable AI systems.
Drive engineering excellence through architecture reviews, mentoring, and technical leadership.
Balance rapid experimentation with production-grade quality and scalability.
Evaluate emerging AI technologies and identify opportunities to improve our platform and customer experience.

Required Program Management Manager
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
Cross CX Program Management is central to how our CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.
As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.
This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.
In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.
How will you make an impact?
Manage the day-to-day - oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
Lead and develop your people - manage, coach, and grow the Program Managers in your group, including performance management and career development.
Ensure consistent execution - hold a high, consistent bar for how programs are run and reported on across the group.
Manage R&D processes and tooling - own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
Partner across the organization - work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.

Required Manager, Program Management
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
Cross CX Program Management is central to how our CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.
As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.
This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.
In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.
How will you make an impact?
Manage the day-to-day - oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
Lead and develop your people - manage, coach, and grow the Program Managers in your group, including performance management and career development.
Ensure consistent execution - hold a high, consistent bar for how programs are run and reported on across the group.
Manage R&D processes and tooling - own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
Partner across the organization - work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.

We are looking for an experienced and impact-driven Senior Product Manager to join Core HR product organization.
Core HR is one of the most strategic foundations of Bob. It powers the people data, company structure, configurable operating model, employee lifecycle processes, and operational workflows that help companies run and scale their people operations.
This is a high-impact role for a product leader who wants to build products that sit at the heart of how companies operate. You will shape experiences that help organizations structure their workforce, run critical HR operations, and make confident people decisions at scale.
As a Senior Product Manager in Core HR, you will own a meaningful product area and turn complex customer needs into simple, scalable, and trusted product experiences. Your work will directly influence customer trust, operational efficiency, product adoption, and Bobs ability to scale globally.
This role is ideal for a product leader who enjoys solving complex B2B SaaS problems, working closely with customers, collaborating across multiple product and engineering teams, and building products that become core to daily business operations.

The AI Teams is shaping the future of how AI is built, integrated, and experienced across our platform. We develop the foundations, tools, and capabilities that enable intelligent experiences for customers, partners, and internal teams alike. From powering AI-driven product experiences to building the infrastructure and platforms that make them possible, we operate at the intersection of innovation, scale, and engineering excellence.
We work in a true continuous delivery environment, with fully automated QA processes and a modern microservices architecture, deploying to production multiple times a day.
Job responsibilities
Design, build, and maintain backend infrastructure and microservices supporting AI-driven features.
Collaborate closely with the infra and data groups to ensure smooth integration of AI models and services into Bobs core systems.
Develop and optimize APIs, data pipelines, and background processing workflows.
Ensure performance, scalability, and resilience of production systems handling real-time AI interactions.
Drive engineering excellence through code reviews, architecture discussions, and automation.
Mentor other backend developers and promote best practices in software design, testing, and deployment.

The Recording Engineering group is looking for a strong Lead Program Manager to join its leadership team and drive execution excellence across our global organization. This is a strategic role focused on leading complex cross-functional programs, improving operational discipline, managing budget planning and tracking, and increasing engineering productivity. The role requires strong technical understanding, excellent execution skills, and the ability to turn leadership decisions into clear plans and measurable outcomes.
A key part of the role will be to introduce better ways of working using AI tools, AI agents, automation, dashboards, and data-driven insights to improve visibility, reduce manual work, identify risks earlier, track costs, and increase team efficiency.You will work closely with Engineering managers, Architects, Product managers, QA leads, DevOps, Support, Finance, Cloud Operations, and senior leadership.
How will you make an impact?
Own group-level execution, planning, tracking, budget planning, and operational governance.
Track group budget, identify gaps, and support cost control decisions.
Monitor cloud costs, identify optimization opportunities, and drive cloud cost-saving initiatives.
Translate leadership decisions into clear actions and drive follow-up across teams.
Lead complex cross-functional programs across Engineering, Product, QA, Architecture, DevOps, Finance, Cloud Operations, and Support.
Manage program scope, timeline, quality, risks, dependencies, and readiness.
Build clear dashboards and KPIs to improve visibility for leadership, including execution, budget, cloud cost, and efficiency metrics.
Use AI tools and AI agents to automate routine activities, improve reporting, identify risks, support cost analysis, and streamline workflows.
Drive productivity and efficiency improvements across the group.
Improve Agile, DevOps, release readiness, and execution processes.
Synchronize teams across sites to support releases, commitments, and major initiatives.
Lead retrospectives and continuous improvement based on data and team feedback.

Required Head of Technology and Architecture
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
The Director of Technology and Architecture owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy:
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience:
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards:
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.