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Who We're Looking For - The Dream Maker We're in search of an exceptional Backend Engineering Tech Lead, someone with a wealth of hands-on software engineering expertise. As part of our core product team, you'll be at the forefront of crafting a groundbreaking solution that leverages cutting-edge technology to combat fraud. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud.
Your Arena
* Take a technical leadership role in the team of talented engineers, share your experience and demonstrate your expertise building our market-leading product
* Design and implement the infrastructure of the system including the ingestion, algorithms, performance optimizations, and interactive applications
* Build a highly scalable data platform for diversified and complex data flows
* Have end-to-end ownership: Design, build, ship, measure, and maintain our backend services. You build it — you own it
* Work closely with our fantastic Product team that created an industry-leading SaaS Product-Led-Growth offering
* Join us in building a professional, fun company and engineering culture with the highest standard.

Who We're Looking For - The Dream Maker We're in need of a Customer Support Team Lead who stands out from the crowd, bringing extensive experience in customer support management . As a key player in our customer-facing unit, you'll take charge of a team of support managers, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud. Your Arena:
* Manage and lead a team of offshore support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
* Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower Chargeflow's end-users.
* Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
* Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
* Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
* Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the company’s growth.
* Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
* Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
* Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

Welcome to Chargeflow, where innovation meets expertise - a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker We're in search of an exceptional Graphic Designer with a strong background in motion graphics to join our creative team. The ideal candidate will have a keen eye for design, a passion for storytelling through visuals, and the technical expertise to bring concepts to life through animation and motion graphics. Please note that we are looking for a talented graphic designer first and foremost. The candidate should also have a solid understanding of UX/UI principles, the ability to create sleek graphic elements, and experience creating landing pages and marketing materials. We are not solely looking for a motion designer who only does animation. Your Arena
* Collaborate with the creative team to develop and execute visually compelling graphics and animations for various digital platforms.
* Hands-On: Design and animate graphics that enhance the user experience and effectively communicate our brand message for both marketing and product department.
* Stills & Video: Create high-quality motion graphics for videos, social media, digital advertising campaigns, presentations, visually appealing marketing material including; brochures, banners, email templates, blogs, etc.
* UX-UI: Develop sleek graphic elements and layouts for websites, landing pages, and online marketing campaigns with a strong understanding of UX/UI principles.
* Understand and interpret storyboards, working closely with other team members to bring ideas to life. Execute Ideas with top-notch quality with ninja speed :)
* Ensure consistency of brand aesthetics and messaging across all design projects.
* Stay up-to-date with industry trends and best practices in graphic design and motion graphics.
* Manage multiple projects simultaneously, ensuring timely delivery and adherence to project requirements.
* Participate in brainstorming sessions and contribute creative ideas to enhance our visual content. Why Join Us?
* Opportunity to work as part of a talented and passionate team in a dynamic, innovative growing environment.
* Contribute to meaningful projects that make a difference in our company and industry.
* Join an amazing team that encourages continuous learning and improvement.
* Enjoy a hybrid work model that offers a balance between office and remote work

We are looking for a top-notch machine learning research engineer to help disrupt the manufacturing world with breakthrough deep reinforcement learning algorithms!
As a machine learning research engineer at our CTO office, you will:
Conduct long-term open-ended research that enhances and expands our deep reinforcement learning technology.
Solve unique challenges arising from the field, leveraging our core technology to develop and deploy tailored solutions to clients.

We are looking for a top-notch Senior Software Engineer to help disrupt the manufacturing world with breakthrough deep-learning technologies!
In Your Role You Will:
● Develop mission-critical software that integrates with and operates production systems
● Develop using Python / Go and utilize its rich ecosystem including the latest frameworks
● Work with high volumes of time series data using best-in-class data analysis frameworks
● Take part in the architecture, design, and implementation of our flagship product
● Measure, analyze, and improve existing code to enhance functionality, performance and robustness
● Take an active role in coding best practices processes such as code reviews, unit testing, and automated test development.
● Work with our algorithms team that develops cutting-edge machine learning algorithms