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Set the AI roadmap for the company, and push AI initiatives across the organization

Run the weekly AI review, where each function shows what it automated that week

Enable the CEO directly, keeping him at the front line of AI technology, and drive tech stack improvements

Work closely with R&D leadership to ensure cross-company collaboration

Enabling the Sales, CX and Marketing teams to become AI-native

Ramp every new hire on the AI stack within their first two weeks

Audit every function for AI gaps and prioritize by revenue impact

Measure adoption - hours saved, tasks automated, usage rate per skill

Engage with customers to ensure their success.
Partner with the sales team to drive the customer journey, build technical wins, and grow champions.
Develop a deep understanding of customers' goals and objectives, and articulate how our offering addresses their needs.
Create and own value-based relationships at all levels within customer organizations.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
Develop and maintain deep product expertise to demonstrate the value of in sales meetings and at events such as meetups and conferences.
Advise the sales team on effective ways to position the product.
Onboard, educate, and enable partners, and support them through sales cycles.
Continuously develop your sales and technical skills through self-driven learning and professional development opportunities.

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

Client Relationship Management: Build and maintain strong, long-lasting relationships with post-sale customers.
Act as the primary point of contact for existing customers, addressing their needs and concerns.
Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
Monitor and report on account performance (business and technical) and relay customer feedback.
Revenue Growth: Identify opportunities for upselling and cross-selling within existing customers.
Perform engaging product demos for additional stakeholders while collaborating with the sales team.
Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
Problem Resolution: Identify and resolve issues and challenges proactively.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
Document client requirements, feedback, and any changes in scope.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction