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We are leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.
Key Responsibilities
* Centralize and closely monitor customer risk, escalations, and delivery execution.
* Build and maintain project plans, dashboards, and executive reporting.
* Partner closely with Product to align customer priorities and feedback with roadmap execution.
* Proactively identify gaps, dependencies, and blockers-and drive resolution.
* Lead and drive cross-functional customer initiatives end to end.
* Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
* Roll up your sleeves and execute when needed (this is a hands-on role).

DealHub is a leading business application company, helping fast-growing SaaS organizations scale their quote-to-revenue processes. We’re looking for a Director of Customer Success Operations to own and scale our post-sales operating engine . This is a pure CS Operations role —focused on process, systems, data, and execution. You will not manage customer accounts and this is not a Revenue Operations position. You’ll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.
Key Responsibilities
* Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
* Build, standardize, and enforce CS playbooks, processes, and SLAs
* Own customer health scoring, churn risk signals, renewal forecasting , and CS dashboards.
* Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
* Implement automation and AI-driven workflows to improve efficiency and scale.
* Ensure process compliance, data quality, and consistent execution across CS and Support.
* Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position us as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers, focusing on three aspects:
Accelerate adoption of our company products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager at our company you will
Be the customers trusted advisor
Focus on the customers continuous interactions with our company, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the company Platform
Provide Service to the company Sales team by focusing on customers strategy, and make sure the company Platform helps customers achieve their goals, enabling the company Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the company brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the company Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

Were hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within BioCatchs technical groups-anchoring the teams authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts.
This role blends people leadership with hands-on technical expertise.
Key Responsibilities:
Leadership & People Management:
Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture.
Define and track team KPIs, ensuring consistent value and operational excellence delivery.
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices.
Proactive Service Oversight:
Provide high‑touch support services and ensure best‑practice support standards.
Review overall customer operational health, guiding TAMs on risk mitigation and optimization.
Upgrade & Release Management:
Oversee coordination of updates and enhancements across the TAM team.
Enable TAMs to support their customers during their own release cycles.
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers.
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
Escalation & Incident Management:
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams.
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling.
Strategic Technical Success:
Partner with senior customers in periodic executive technical reviews (monthly/quarterly).
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts.
Represent the Voice of the Customer in leadership forums, influencing service strategy and product direction.