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What you'll do
Respond to operational support requests from affiliate managers and IBs across regulated iGaming and Finance clients, by chat, email, and scheduled call.
Investigate platform questions end to end. Reproduce the issue, identify the root cause, and either resolve it or hand off cleanly to the Integration Engineering team.
Maintain and improve internal knowledge base entries based on the questions clients actually ask.
Partner with Account Managers to keep them informed of any client signal worth escalating, before it becomes a retention conversation.
Surface recurring product friction to the Product team with the evidence to make it actionable.

We are looking for a jack of all trades. Someone happy to wear many hats and switch between them all day, who picks things up fast, thinks like an analyst, and brings great energy to the team.



What you will do



Onboarding: Drive the technical and operational rollout for new customers. Customize data views and reporting formats to each client's unique preferences, to ensure key insights are immediately accessible, intuitive, and actionable for their team.
Data Analysis: Analyze customer and product data, track performance metrics, and surface patterns and insights for both clients and internal teams.
Technical Support: Resolve product-related issues via email and own escalated cases end to end.
Prompt Engineering: Design, test, and refine prompts that power our product and customer setups.
Process Optimization: Monitor workflows, recommend new procedures, and roll out improvements using AI and automations to reduce friction and make our day-to-day faster.

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.

The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.

Responsibilities:

Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

Were looking for a highly motivated and organized Sales Support Representative to join our IL B2B team.

The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.

As part of the job -

Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.

The Sales specialist will treat all drivers from lead stage till activation and onboarding. The Sales Specialist will be responsible for all converted drivers working with drivers app while maintaining a high quality drivers fleet.



Responsibilities:

Responsible for the full sales cycle to the Drivers:

lead conversation; data validation; identifying the driver's needs; suggesting the best package and closing deals by a monthly target.

The role will also include drivers training as a part of the deal closing and quality assurance and initial follow-ups and possible outbound activities.