Overview We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.
Key Responsibilities ??? IT Support Serve as the first point of contact for end-user technical support across hardware, software, and network-related issues. Troubleshoot and resolve incidents related to:
* Windows and MacOS - Hardware and software
* Office 365 and Google Workspace platforms
* Peripheral devices (meeting rooms, end-user equipment, etc.)
* Provide remote and in-person technical assistance to employees.
* Manage help desk ticketing system, ensuring timely resolution and communication. ??? Systems Administration
* Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations.
* Manage device fleet through Jamf & Intune.
* Ensure endpoint security compliance and OS patch management.
* Monitor system health, performance, and capacity planning.
* Participate in system upgrades, maintenance, and documentation.
* Create automations and improve processes.
Requirements: Requirements ? Must-Have 5+ years of experience in a combined IT support and system administration role. Hands-on experience with:
* Microsoft Office 365 (Entra, Exchange, OneDrive, SharePoint).
* Google Workspace (Docs, Drive, Admin Console).
* IT hardware troubleshooting (desktops, laptops, peripherals)
* Proficiency in Jamf or similar MDM/EMM solutions.
* Strong analytical and problem-solving skills.
* Experience with scripting (e.g., PowerShell, Python, Bash) for task automation and reporting.
* Excellent communication and interpersonal abilities. ?? Nice-to-Have
* Exposure to ITIL best practices and ticketing systems (e.g., Jira).
* Knowledge of networking fundamentals.
* Experience with vendors & purchases.
This position is open to all candidates.