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We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a wide portfolio of Israeli customers.
The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.
Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.
A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.
Roles and Responsibilities:
Operate as the lead point of contact for all matters specific to your accounts.
Responsible for retention and account satisfaction.
Proactively identifying and managing risks both internally and with the customer to ensure long-term success.
Voicing customers needs internally ensuring customer expectations are met.
Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly onsite) with customers in Israel
Seek growth & sales opportunities within the portfolio of accounts.
Develop technical understanding of products.
Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Manage ad-hoc queries from customer accounts.
Maintain all information about customer activity within the CRM platform.

We are looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer success team. If you are experienced with online marketing solutions, enjoy communicating, helping others and providing long-term solutions to your customers, then this is the role for you.

The Scaled Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering customers to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

This CSM role focuses on scalability. Scale CSMs engage with customers through both 1:1 interactions for high-touch objectives and 1-to-many (1:N) success programs that drive impact across target customer segments. The team leverages robust customer data to identify opportunities to deliver greater value through broader and more advanced use of our products.

Responsibilities:
Identify, design and achieve the customer's goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform.
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team.
Represent the voice of the customer and influence product development roadmap.

Were seeking a Customer Learning Associate who will be responsible for ensuring that we have the materials in place to allow our customers to know how our tools can work for them and is passionate about scaling client outcomes through process documentation, enablement content, and knowledge-sharing resources. This role is part of the Customer Delivery team, which is responsible for onboarding, training, and ensuring long-term client success. Your work will directly impact how customers adopt us at scale and how our internal teams deliver consistent, high-quality experiences. You will be instrumental in building and evolving our knowledge base, onboarding programs, and internal enablement processes to ensure both clients and our teams can learn, adapt, and scale efficiently.

Responsibilities:
Develop and maintain documentation that our customers will use to understand our products functionality. This includes implementation guides, training materials, knowledge base articles, and client playbooks for both audit and lease modules.
Use your training and enablement expertise to improve our company-led customer training activities. You will collaborate with our product and services experts to make the best-fit onboarding and training materials for our customers.
Design and deliver modern, scalable content that keeps our customers up to date as we expand our product functionality. Select the appropriate medium(s) for delivery: emails, webinars, live trainings, and edited videos.
Gather feedback from customer engagements and internal teams to refine content and improve the overall customer learning experience.
Collaborate cross-functionally with Product, Support, and Customer Success to ensure client-facing resources stay current and impactful.