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We are looking for a Community Manager.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team.
You will also be responsible for ensuring we are meeting our members needs and our global and local standards and targets on member experience satisfaction.
In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:
- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Required Procurement Manager - Maternity Cover
About the opportunity
This role temporarily position for six mounts for a Global Category Manager of Procurement, Technology
We are looking for someone who can quickly jump into reviewing SaaS agreements, assisting with negotiations, processing orders and quickly completing purchasing and contract management tasks
This role will interface with key business partners and management, and foster trusted relationships with their global stakeholders - it is important the resource has excellent customer service skills, responds quickly to fast-paced requests and sets expectations with stakeholders in a timely manner
We are seeking an organized, process and data-driven individual with experience in:
Redlining SaaS agreements, orders and amendments
Processing and approving PR/POs
Understanding global company structure and legal requirements
Gathering requirements, building cost analyses and calculating savings
Filing agreements and cleaning contract repositories
What will you do?
Guide the company throughout the Procure to Pay process including Sourcing, Contracting, Opening Purchase Requests, and matching Payments
Troubleshoot Procure to Pay issues on a daily basis, working closely with Legal, Accounting, FP&A, Treasury and AP
Support all contracting requests, manage renewals, and monitor contracting needs
Review and redline contracts for financial and commercial risks
Fully understand commercial agreements, including impact of commercial terms and required escalation points to Privacy, Security and Legal
Accurately identify best contract templates to use in each situation
Quickly process high volume of quick-turn agreements, balancing fast service on simple agreements with escalation of large risks
Negotiate commercial and payment terms
Streamline inefficient contracting issues; identify vendor MSA and consolidation opportunities
Support all purchasing requests and troubleshoot vendor management issues
Help users create and submit POs
Approve POs and monitor P2P approvals on a daily basis
Troubleshoot payment issue
Contribute to a global team including:
Contribute to standardized savings reporting and management reports
Help build, align and teach global purchasing standards.