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Key Responsibilities
Lead, mentor, and grow the Solutions & Innovation Team - IT escalation specialists, including setting priorities, goals, and individual development plans.
Provide technological leadership across the global Support organization - Help Desk, Field Tech & Deployment, and Application HelpDesk, including setting standards and best practices.
Maintain strong working knowledge of identity (Microsoft Entra ID), endpoint management (Intune, Kandji), and VDI (vSphere) platforms to guide the team and support the wider Support organization (hands-on MDM administration is not a core part of this role).
Drive AI adoption across the Support organization, leading your AI builders to identify, design, and integrate AI-powered tools and automations that speed up ticket resolution, improve response quality, and reduce manual work.
Build and maintain automation frameworks using PowerShell, Microsoft Power Platform, Graph API, Azure Automation, and other modern technologies.
Design and roll out new support processes and onboarding flows that improve consistency, speed, and the overall user experience.
Own the highest tier of technical escalations, guiding your escalation specialists through complex identity, endpoint, VDI, and workplace technology issues.
Partner with Security, Infrastructure, Cloud, and Architecture teams to ensure secure, scalable, and compliant solutions.
Evaluate emerging technologies, conduct proof-of-concepts, and transform innovative ideas into enterprise-ready solutions for the Support organization.
Develop monitoring, governance, and operational standards for global support platforms and services.
Analyze business requirements and translate them into scalable technical solutions aligned with organizational objectives.
Own your team's performance management and one-on-ones, and provide technical leadership across identity, endpoint, VDI, automation, and AI initiatives.
Drive continuous improvement by identifying opportunities to simplify processes, reduce operational overhead, and enhance the end-user experience.

We're looking for a Security Operations (SecOps) specialist to take ownership of our security infrastructure and operations as we scale. In this hands-on, high-impact role, youll play a crucial role in managing the infrastructure, services and service providers that help keep secure from outside attacks and insider threats, along with managing our information compliance programs.
Responsibilities:
Support and lead our security programs, both internal and with 3rd party vendors.
Lead incident response simulations and continuous vulnerability remediation efforts, optimizing our observability and alerting frameworks.
Support the design and maintenance of resilient, scalable cloud infrastructure, ensuring security is baked into the foundation.
Work closely with company leadership to ensure adoption of security best practices.
Work closely with R&D teams to help them shift security testing left into the early phases of development.
Monitor, detect, and respond to security alerts and infrastructure anomalies, optimizing our logging, tracing, and alerting frameworks.
Conduct regular reviews of security tools and infrastructure such as endpoint security, malware detection, firewall logs, and the like.
Collaborate with our CISO to implement and automate controls supporting fintech/insurtech compliance and data privacy standards (PII protection, SOC2).

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
Responsible for technical operation and engineering of our company global networks including hands-on implementation, monitoring , and lifecycle management of network infrastructure.
Ensure uninterrupted network uptime for users and customers access across LAN, WAN and Wireless Networks within corporate infrastructure.
Maintain high availability and continuous uptime for Data Center infrastructures and application services.
Documenting and managing the installation of a new network environment, maintaining, and upgrading existing systems, as necessary.
Manage the day-to-day operations, maintenance and monitoring of the companys network.
Troubleshoot and resolve complex network incidents, performance issues, and connectivity problems.
Support complex R&D lab environments and continuously improve the scalability, reliability, and efficiency of network configurations.
Participate in network capacity planning, lifecycle management, upgrades, and infrastructure optimization.
Work closely with infrastructure, security, cloud, R&D, and other technical teams on cross-functional projects and operational activities.
This is an opportunity to be part of the team that is building a dynamic high-performance networks and implementing cutting edge technologies.
Must be able to share 24x7 support responsibilities for critical network infrastructure and services.

We are looking for future Professional Services Consultants to join a unique career development program designed to prepare technical professionals for customer-facing consulting and delivery roles.
The program begins within our global technical support organization, where participants will receive structured technical training, product enablement, troubleshooting experience, and exposure to real customer environments.
Following successful completion of the program, candidates will transition into Professional Services as associate and take ownership of customer implementations, migrations, optimization projects, and strategic security engagements.
This opportunity is designed for individuals who combine strong technical capabilities with excellent communication skills, customer-facing confidence, leadership potential, and the ability to independently drive complex technical initiatives from planning through successful delivery.
Successful candidates will become trusted advisors to customers, helping design, implement, optimize, and deliver advanced cybersecurity solutions while working closely with customers, internal teams, and product experts.
Participate in a structured TAC-to-PS development program combining technical training, customer exposure, and hands-on experience.
Develop deep expertise in our company products, security technologies, networking, and troubleshooting methodologies.
Work directly with customers and internal teams to support technical investigations and problem resolution.
Design, deploy, and maintain advanced cybersecurity solutions.
Act as a trusted technical advisor and primary point of contact during customer engagements
Lead technical workshops, architecture reviews, and customer-facing discussions.
Identify technical risks proactively and drive resolution plans.
Collaborate with TAC, R&D, Product Management, Sales, and Project Management teams to ensure successful delivery.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

We are looking for a Platform and DevOps Team Lead. The team owns AWS organization and production environment. You will guide the next stage of our platform by expanding developer self-service, growing the AI Portal, and delivering valuable AI capabilities across .
***The role is open to experienced Team Leads and accomplished Tech Leads ready to move into people leadership. The balance between leadership and hands-on contribution will reflect the role's priorities and your experience.
Responsibilities:
Lead, coach, and develop the Platform and DevOps team.
Own AWS organization and drive its architecture, reliability, security, governance, and operational excellence.
Build a focused roadmap for cloud infrastructure, CI/CD, observability, automation, and developer self-service.
Grow the AI Portal and advance AI-enabled capabilities across engineering and the wider organization.
Partner with multiple R&D teams and lead delivery with our external engineering and cloud partner.

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. As the leader of the Remote Support organization, you will be responsible for driving operational excellence across the teams, ensuring best practice procedures and highest standard of technical disciplines. You will collaborate effectively with other functions across the Development, Level 3 (L3) Support, Customer Support, Mechanical Engineering, and Account Technical Advisers. You will balance short-term execution and escalation management with long-term organizational development, process optimization, and continuous improvement initiatives.

Responsibilities:
- Lead and develop multiple global technical teams through their GEO Team Leads/Manager.
- Drive operational excellence, technical disciplines, process improvements, and global alignment.
- Partner with R&D, Product, Mechanical Engineering, and Customer-facing teams to improve customer outcomes.
- Collaborate with a variety of teams and interests (Senior Support Team, Technical Advisers, Global Operations)
- Ensure high levels of customer satisfaction and service delivery.
- Provide leadership, coaching, and strategic direction to Managers/Team Leads and senior technical contributors.
- Prioritize resources and initiatives to maximize business impact
- Contribute to maintaining and improving internal knowledge base and procedures
- Engage with L3 to solve field issues, known best practices and procedure updates
- Actively participate in projects as assigned, in order to achieve department and Company goals
- Travel domestically or internationally as required

We're hiring an experienced DevOps Engineer to join our engineering team. This role suits someone who has already spent real time operating cloud-native infrastructure at scale - not someone looking to break into the field. You'll bring a GitOps mindset, hands-on Kubernetes depth, and the independence to research and learn new tools quickly in a fast-moving, large-scale environment.
Design, operate, and troubleshoot Kubernetes clusters (EKS/AKS) at scale
Manage application delivery and infrastructure using GitOps tools (ArgoCD/Flux)
Build and maintain Helm charts and Kustomize overlays for multi-environment deployments
Provision and manage cloud infrastructure using Crossplane
Own and optimize CI/CD pipelines (GitHub Actions, GitLab CI) for build, test, and deployment workflows
Maintain and extend observability stacks, including Prometheus, Grafana, alerting rules, and dashboards
Write automation scripts and tooling in Python, Go, or Bash to streamline operations
Develop internal developer portals, AI agents, and other engineering productivity tools
Support AWS infrastructure across multiple accounts and regions, including networking, IAM, compute, and storage services
Participate in on-call rotations, troubleshoot production incidents, and drive root-cause analysis
Collaborate with Platform, Security, and Application Engineering teams on infrastructure design and reliability improvements.

we are seeking a promising and talented Senior DevFinOps Engineer to join our DevOps group. If you thrive in a fast-paced, dynamic environment, can handle multiple requests simultaneously, and enjoy working independently as part of a cutting-edge DevOps team, this is your opportunity to help make the world a safer place!
Key Responsibilities
Act as a DevFinOps Engineer within a highly skilled team, bridging engineering and finance to drive cloud cost efficiency across large-scale operations from development to production.
Design, develop, and maintain Avanan's cloud cost visibility, allocation, and optimization solutions - including tagging strategies, cost dashboards, budgets, and anomaly detection across accounts and services.
Implement tools and procedures for cost monitoring, forecasting, and alerting across our SaaS multi-tenant product family.
Embed FinOps practices into the CI/CD lifecycle - surfacing the cost impact of changes early, and enforcing cost guardrails as part of deployment automation.
build AI-based FinOps agents for cloud services at the infrastructure and application levels
Continuously identify and execute cost-optimization opportunities (right-sizing, reserved capacity/savings plans, spot usage, storage tiering, idle-resource cleanup) without compromising performance, reliability, or security.
Partner with engineering teams to drive cost accountability - providing unit-economics insight (cost per tenant/feature/service) and making cost a first-class engineering metric.
Plan capacity and model the financial impact of scaling decisions, balancing cost efficiency with fault tolerance and growth.
Design and shape our cost reporting, chargeback/showback, and budgeting solutions.
Execute all tasks with cloud infrastructure security and financial governance as guiding principles.

As a DevOps Engineer for our companys Autonomous Workspace Platform, you will play a key role in designing, implementing, and maintaining the cloud infrastructure behind a new AI-driven security platform.
You will be responsible for managing cloud environments that support our companys XDR products and the Autonomous Workspace Platform. You will take part in designing and implementing cloud architecture, optimizing infrastructure, improving reliability and observability, and ensuring security and cost efficiency.
This is a hands-on role for an independent engineer who can take ownership of tasks end to end - from analyzing a challenge and suggesting a solution, through design, implementation, and production rollout.
You will collaborate with stakeholders across R&D and the broader company, including Security and Product teams, to automate processes, streamline operations, improve developer experience, and drive meaningful improvements in our cloud strategy.
You will have the opportunity to join a team building a brand-new AI-driven security platform in a fast-paced, startup-like environment.
Key Responsibilities
Cloud Infrastructure & Architecture: Play an important role in shaping our AWS-first cloud architecture, with a focus on scalability, reliability, security, innovation, and long-term success.
Production Reliability: Tackle large-scale production issues and proactively improve the reliability, efficiency, availability, and observability of our cloud services.
Cross-Functional Collaboration: Work closely with stakeholders across R&D, Security, Product, and other groups to ensure seamless integration of DevOps practices.
Automation & Developer Experience: Automate and streamline operations and development processes, reduce manual intervention, and improve the developer experience.
Security & Cost Optimization: Help ensure that our infrastructure is secure, efficient, aligned with organizational standards, and cost-effective.
Cloud Operations Excellence: Drive improvements in deployment practices, monitoring, infrastructure management, and operational maturity.

Required Senior Site Reliability Engineer (SRE)
Realize your potential by joining the leading performance-driven advertising company
As a Senior Site Reliability Engineer on the R&D Infrastructure team in our Tel Aviv Office, youll play a vital role in building, scaling and maintaining high-scale infrastructure across on-premise cloud, public cloud and rapidly growing AI/ML Kubernetes environments. You will push Linux to its limits, writing software and automation to eliminate manual tasks and solving performance bottlenecks across the stack.
How youll make an impact:
Keep our hybrid infrastructure (on-prem, public cloud and AI/ML clusters) highly available, performant and cost-efficient.
Build internal software tooling and manage IaC pipelines in Go, Python or Rust to eliminate repetitive operations.
Perform deep-dive troubleshooting across the full stack-from CDN edge configurations down to Linux kernel tuning and network layer bottlenecks.
Design and maintain monitoring and alerting setups to spot and address system health issues before they impact users.
Participate in on-call rotations, lead incident resolution and conduct blameless post-mortems to ensure system resilience.

Required Site Reliability Engineer, Traffic Infrastructure
As a Site Reliability Engineer in the R&D Infrastructure department in our Tel Aviv Office, youll own the path every request takes before it reaches a service: The CDN edge, the anycast VIPs behind it, a large fleet of open source load balancers and service mesh components. At peak that chain carries millions requests per second on the way to serving tens of billions of recommendations a day.
We need a networking specialist who doesnt stop at the wire. You bring in depth networking knowledge, native Linux fluency and modern coding practices with the diagnostic intuition to debug complex interactions between BGP enabled nodes, reverse proxies and application logs.
How youll make an impact:
Own the full path a request takes from user to service: CDN configuration, TLS termination, load-balancing policy and failover behavior.
Move our proxy and CDN configuration into code with review, testing and staged rollout replacing hand edits in production.
Lead the cross-layer investigations nobody else can close from an anycast withdrawal down to a single misbehaving upstream.
Plan capacity and drain procedures for the traffic tier so that losing a POP or an entire data center stays invisible to users.
Take part in the on-call rotation, lead incident response and turn post-mortems into permanent fixes in the traffic layer.

We are looking for a talented DevOps Engineer to join our team, learn, develop, and grow with us. In this role, you will work collaboratively with our RnD teams to empower the operations and infrastructure array, which is essential to support our ambitious goals.

What Youll Be Doing:
Build and maintain a scalable cloud infrastructure in Production (Azure, GCP)
Troubleshoot and fix Production infrastructure/platform issues.
Proactively and continuously improve Production stability and robustness to ensure our infrastructure components are always up and available.
Develop end-to-end projects in order to make our infrastructure better in large-scale including design, implementation, and ongoing maintenance.
Cost Optimization: Monitor and optimize cloud costs associated with data infrastructure and processes.

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Help Desk Administrator to join our dynamic Help Desk team.
The ideal candidate will possess strong expertise in troubleshooting Microsoft Windows-based environments, Microsoft 365 services, endpoint management tools, and end-user support, as well as excellent communication skills to effectively assist and train end users.
Major Responsibilities
Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops, and servers.
Install, configure, and troubleshoot Microsoft Windows operating systems, Microsoft 365 apps, software applications, and hardware devices.
Troubleshoot Active Directory, Entra ID, Azure, Exchange Server, and Microsoft 365 environments.
Manage and support Windows devices using Microsoft Intune MDM.
Provide basic Mac OS support for end users, including troubleshooting common macOS issues.
Support Mac device management using Kandji MDM.
Support printer issues, including cases where users are unable to print.
Provide end-user training on Microsoft Windows, Microsoft 365 products, and related services.
Work with other IT team members to ensure the smooth operation of the companys IT infrastructure.