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We Are KPMG Israel KPMG Israel is more than a professional services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the world’s largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society. We are looking for an IT Audit Consultant to join our Technology Risk team, focusing on IT controls within financial reporting environments.
Key Responsibilities:
* Perform IT audit and consulting engagements (ITGC & application controls)
* Evaluate IT controls in financial reporting processes (SOX / ISOX)
* Test completeness and accuracy of system-generated reports
* Identify and analyze IT risks and controls
* Work with cross-functional teams (IT & Finance)

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences. With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations. The Support Operations Lead will be measured on:
* Improvement in SLA performance
* Reduction in response and resolution times
* Increased support team productivity
* Improvement in CSAT and customer experience metrics
* Successful implementation of operational initiatives
* Adoption and effectiveness of support tools and processes Reports To: VP Technical Support

Who You Are:
A highly organized and data-driven Support Operations Lead to drive operational excellence across our customer and technical support organization. This role is responsible for optimizing support processes, managing support systems and tools, delivering actionable insights through reporting and analytics, and enabling support teams to operate efficiently at scale. The ideal candidate combines strong operational expertise, analytical skills, project management capabilities, and a passion for improving customer and employee experiences.

What You’ll Actually Be Doing:
Support Operations & Process Management
* Design, implement, and continuously improve support processes, workflows, and operational standards.
* Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
* Drive initiatives to improve service quality, operational efficiency, and customer experience.
* Lead operational readiness for new product launches, feature releases, and organizational changes.
* Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics
* Define and monitor key support KPIs
* Build dashboards and reports to provide visibility into support performance and trends.
* Analyze operational data and present recommendations to leadership. Systems & Tools Administration
* Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
* Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
* Evaluate and implement new technologies, including AI-powered support solutions.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We are seeking for a talented & experienced IT team member for working in a highly supportive and friendly environment.
The successful candidate will be a part of the infrastructure team and will be responsible for designing and maintaining the day-to-day operations of several IT networks and systems.
Job Description:
Design, implement and execute of critical on-prem IT system infrastructure used in various cyber systems.
Support developers teams and design applications IT infrastructures.
Responsible for building and upgrading infrastructure projects in areas of communication, security, storage, servers.
Writing scripts and automations in order to support business activities.

We are seeking a Cyber Operations Lab Manager for an operative role at the core of key intelligence operations.
This position is responsible for managing critical infrastructures that are essential to the success of operational missions.
The role involves tackling complex technological challenges, leading to significant operational impact, and ensuring the seamless functioning of secure communication networks.
:Key Responsibilities
Manage key infrastructures that are central to operational missions.
Oversee procurement, installation. Configuration, and maintenance of components in secure communication networks.
Ensure firmware and operating systems are up-to-date.
Define requirements for a software project to manage the lab and remotely operate lab components.

We are hiring an Operations Systems Specialist!
 We are seeking an Operations Systems Specialist to join our Production Operations team, managing core and peripheral systems. The role focuses on system administration, including process execution, quality controls, user permissions, and data table maintenance, while collaborating closely with internal and external interfaces. Key Responsibilities:
* Perform daily system administration tasks, including process monitoring and execution.
* Conduct system controls, manage user permissions, and maintain/update system tables.
* Ensure high system reliability and troubleshoot operational issues.
* Work closely with multiple internal departments and external interfaces. Location: Bnei Brak.

Were looking for a Senior DevOps Engineer with a strong software engineering background and a hands-on mindset to join our DevOps team. This is a highly technical role for someone comfortable writing and reviewing code, while also managing and scaling infrastructure.
Our environment is heavily Azure-based and closely connected to complex, AI-driven production systems. Youll work closely with R&D and Security teams to improve scalability and reliability, and enhance the developer experience across the organization. Were looking for someone proactive, collaborative, and independent who can lead technical initiatives and solve complex challenges.
Responsibilities
Design, build, and maintain scalable cloud infrastructure primarily based on Azure environments.
Partner closely with R&D teams to improve development workflows, deployment processes, and engineering productivity.
Develop internal tools, automations, and infrastructure solutions.
Lead infrastructure and DevOps initiatives from design to production while driving best practices across engineering teams.
Support highly complex, production-grade systems tightly integrated with AI and real-time product capabilities.
Improve system reliability, scalability, observability, and operational excellence across the organization.
Troubleshoot production and infrastructure issues across multiple environments and services.
Work closely with developers to understand system architecture, technical challenges, and product requirements.

Your Opportunity:
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.
Description:
Maintain and develop our companys global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.