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Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Were looking for a visionary, people-driven, and hands-on DevOps Team Lead to join our R&D leadership team. The ideal candidate brings strong architectural thinking and acts as a true driver of strategy and transformation someone who continuously pushes the organization toward a long-term DevOps vision. While technical proficiency is important, we value architectural leadership and strategic influence even more.

In this role, youll lead a team of DevOps engineers while owning the strategy, scalability, and reliability of our infrastructure and deployment processes. Youll guide DevOps culture, champion modern tooling and automation, and ensure production readiness across the organization.

This is a key leadership role for someone who thrives on shaping the big picture, influencing stakeholders, and inspiring a high-performance DevOps culture through clarity of vision and strong architectural direction.

What Youll Be Doing

Leading and mentoring the DevOps team, providing guidance, and fostering a culture of continuous improvement, innovation, and ownership.
Driving architectural decisions and enforcing a cohesive DevOps vision, collaborating with other technical leads to align on scalable and resilient infrastructure strategies.
Defining and championing the long-term DevOps roadmap, including tool selection, architecture evolution, cloud transformation, and scalability goals
Overseeing the development of tools and frameworks that automate deployment, configuration, monitoring, and scaling of applications and infrastructure.
Designing and enforcing CI/CD strategies and pipelines, working closely with R&D, QA, and system engineering teams to streamline software delivery.
Setting and upholding high professional standards for development, deployment, observability, and operations within the DevOps domain.
Defining the long-term DevOps roadmap, including tool selection, architecture evolution, and scalability goals.
Ensuring availability and stability of customer-facing production environments, proactively resolving incidents, and driving root-cause analyses and continuous improvement.
Writing and reviewing code (e.g., in Python, Bash, Groovy) and supporting infrastructure-as-code to enhance monitoring, deployment, and disaster recovery.
Collaborating with cross-functional stakeholders to align infrastructure capabilities with product and business goals.
Reporting on key DevOps KPIs such as deployment frequency, system reliability, and incident recovery.
Planning and executing a shift from on-prem to cloud-native platforms.
Exploring and integrating AI-powered tools to enhance delivery velocity and team productivity.

We are looking for a DevOps to join our DevOps team. someone who is passionate about determining the needs of our products, finding and implementing the best possible solutions, and empowering our engineering teams to move fast and deliver stable, secure and high-quality products. You will be driven to ensure the infrastructure is performing well from all angles, from security to code delivery.
We are looking for people who think independently, have an intense pursuit of truth and excellence, and have high standards of fairness.
Your Day2Day will be
Code delivery - CI/CD process. Making sure its as efficient as possible.
Monitoring and visibility of our products alerts and metrics.
Security - we believe that Sec is an integral part of the DevOps methodology and youll need to be aware of it in any decision you make.
Infrastructure, entirely. Databases, lambda functions, 3rd party products etc.
You will work closely with the engineering teams to empower them and provide them with guidance and seek to continuously improve processes across R&D.
Production maintenance, from releases to ongoing operations.

Were looking for a hands-on Devops Team Lead to build, manage, and scale a high-impact DevOps team. Youll lead infrastructure strategy, promote DevOps excellence, and drive automation and platform reliability across the organization. This role combines technical leadership with team development and operational ownership.
Your Responsibilities & Impact:
Lead and mentor a team of 5 DevOps engineers.
Own the impact of our infrastructure on success by providing engineering autonomy.
Foster a culture of ownership, learning, and continuous improvement.
Grow and structure the team to support expanding infrastructure and business needs.
Infrastructure & Platform Ownership:
Own and evolve scalable, secure, and observable cloud architecture (with a focus on AWS).
Leverage Kubernetes (EKS), Terraform, and GitOps to maintain reproducible infrastructure.
Proactively identify needs that align with the product and business goals.
Take the lead on production issues, ensuring availability and timely response.
Improve CI/CD processes, developer experience, and automation pipelines.
Lead strategic projects to modernize infrastructure, adopt new technologies, and improve stability.
Proactively drive retrospectives, platform upgrades, and systemic reliability improvements.
Monitor infrastructure health, optimize cloud costs, and track infrastructure KPIs.
Deeply understand system complexity and internal service dependencies.
Partner with Security to maintain compliance (SOC 2, access control, audits).
Hands-On Execution - Actively contribute to the design and implementation.

We are rapidly growing into various verticals as stated above and looking to grow our team with a developer relations leader. This role is a key member of the team that would manage our technical engagements in leading industries such as general AI/ML applications development, consumer internet, AI on embedded systems and others; and to evangelize our portfolio of technologies and accelerate its adoption among developers. Have strong technical competence and the ability to be a leader who can function effectively and independently in a matrixed environment to groom and guide developers. This is a regional role covering Israel's AI ecosystem.

What you will be doing:

Develop a technical strategy to ensure our platforms adoption for selected industries, focusing on your priority industries and use cases

Establish relationships with technical leaders in organizations and communities, specifically developers, startups and ISVs within the industries.

Evangelize and develop our leadership position by accelerating the availability of GPU-accelerated AI and data Science applications in the specified market by helping developers understand the value of our hardware products and SDKs in addressing critical development opportunities

Lead participation in targeted customer and industry developer events and activities. Chair technical activities spanning product divisions and sales geographies, particularly with solution architects, software developers and engineering resources, developer marketing contribute towards our local ecosystem strategy and development of our value messaging for your customers.

Be the key advisor to how we are differentiated. You will become a technology mentor and focal point for the software developer community.

seeking a skilled and experienced DevOps Engineer to design, plan and implement scalable, reliable and robust system infrastructure to support the companys rapid business and traffic growth.

You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.

What you'll be doing:

You will take an active part in the challenge of managing a highly available and fault tolerant production environment.
You will assist in identifying and resolving performance concerns and operational bottlenecks, debug complex pitfalls and advise on system architecture solutions.
You will build, design and maintain self-serve devex tools to increase development velocity and satisfaction.
You will push and impact our systems to be more cost effective, performant and simple to use and extend.

We have been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. Its an outstanding legacy of innovation thats motivated by extraordinary technology and amazing people. We are looking for a highly motivated DevOps/SRE engineer to join the AIR team the Digital Twin for Data Center Simulation web application. Our Air enables cloud-scale efficiency by creating identical replicas of real-world data center infrastructure deployments.

What you'll be doing: 

The person will be part of the AIR team that is building the SaaS/IaaS platform for digital twin of AI data centers.

The responsibility specifically is for DevOps, infrastructure and Site Reliability Engineering (SRE) requirements for AIR.

Focus on efficiency by automating repetitive workflows.

Working on microservices based architecture.

Deploying and troubleshooting non-disruptive cloud operations with an emphasis on secure production infrastructure.

Continuous evaluation of existing system and driving improvements.

Managing deployment/upgrade for Operating Systems, Kubernetes(k8s) clusters and/or or other orchestration tools.

Day to day support for engineering activities with CI/CD tools like git, Jenkins.

Efficiently multi-tasking on the different tracks to efficiently address evolving priorities .

We are looking for an experienced DevOps engineer with a record of building cloud-based infrastructure solutions and software development experience. Youll join our efforts to evolve our system to become faster, more secure, and more reliable.
What you will do
Play a key role in enhancing our infrastructure's reliability, security, and efficiency, contributing to the overall success of our development and operational efforts.
Operate multiple environments and multi-account cloud-based systems and.
Manage multiple K8S clusters across various accounts and environments.
Join a highly skilled team of DevOps engineers that operates a highly available production system.
Design, develop, and deploy new and existing platform solutions.
Help improve CI/CD processes and the overall SDLC.
Collaborate with various professional development teams.
Learn, grow, and acquire new skills and technologies.
Work with various cloud providers and third-party providers to set up highly available and fault-tolerant applications and services.

Our Networking Business Unit is looking for an experienced and hardworking IT Lab Operations Engineer. We are looking for service-oriented professional team player that also able to work independently to provide best in class support for R&D needs in multi-national organization. The one to embrace the challenges and solve complex hardware and software issues.

What youll be doing:

Take part in support of developers teams' equipment, maintain existing physical and virtual servers and switches in different labs in multiple locations.

Rack and stack new hardware and software, make configurations according to the processes, while maintain equipment management and knowledgebase systems.

Work closely and directly with engineering teams and resolve IT related issues, collaborate with other teams (IT / facilities / operations).

Collect the demands for new hardware from the customers, take part in purchasing / budgeting activities.

Use and improve existing workflows.

Strive for maximum equipment utilization in labs and plan the infrastructure needs for future.

In this role, you will be responsible for:
Lead, mentor, and grow a team of DevOps engineers, fostering collaboration, ownership, and continuous improvement
Drive the teams strategic direction in alignment with company goals and engineering needs.
Oversee AWS infrastructure design, provisioning, and optimization.
Collaborate with Security department on DevSecOps initiatives.
Utilize AI to improve team velocity
Own and operate global services such as DNS, S3, CloudFront, and certificate management.

We are looking for an excellent DevOps Engineer to join the Switch and Firmware DevOps team and make a wide impact on the company products and teams worldwide. The role includes the development of cutting-edge design automation tools, build systems, private cloud and continuous integration systems. With your help, our supportive and friendly team will be able to focus on more exciting programming tasks, better serving the needs of our customers through new and improved CI processes. We work in a dynamic environment where multiple projects will be active at once and priorities may shift frequently. We are looking for hardworking engineers who arent afraid of taking up new technologies, processes, and tools to make constant improvement in the automation infrastructure. The engineer will collaborate closely with our software developers as well as performance analysts to build and improve the world-class automation infrastructure.

What youll be doing:
Design, develop and support CI processes of various products.
Collaborate with various teams across the globe to promote and improve CI practices.
Build infrastructure for effective, high quality, reliable development and release processes.
Be a part of an experienced team with a great atmosphere.

In this role, you will be responsible for:
Technical Leadership: Provide technical guidance and mentorship to the DevOps engineering team, overseeing daily operations and long-term strategic initiatives.
Cloud Architecture: Design, implement, and manage highly available, scalable, and secure cloud infrastructure on Amazon Web Services (AWS), adhering to industry best practices.
Container Orchestration: Oversee the management, optimization, and security of Kubernetes clusters and containerized environments.
Infrastructure as Code (IaC): Lead the adoption of IaC principles, directing the development and maintenance of configurations using Terraform/Tofu and Terragrunt.
System Reliability: Establish and refine Site Reliability Engineering (SRE) and monitoring methodologies, using tools like Prometheus to ensure system health, performance, and reliability.
Automation & CI/CD: Drive the continuous improvement of CI/CD pipelines to enhance automation, efficiency, and deployment speed.
Collaboration: Work closely with software development and operations teams to integrate DevOps principles throughout the software development lifecycle (SDLC).