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Required Support Operations Lead
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences.
With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations.
The Support Operations Lead will be measured on:
Improvement in SLA performance
Reduction in response and resolution times
Increased support team productivity
Improvement in CSAT and customer experience metrics
Successful implementation of operational initiatives
Adoption and effectiveness of support tools and processes
Reports To: VP Technical Support
What Youll Actually Be Doing
Support Operations & Process Management:
Design, implement, and continuously improve support processes, workflows, and operational standards.
Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
Drive initiatives to improve service quality, operational efficiency, and customer experience.
Lead operational readiness for new product launches, feature releases, and organizational changes.
Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics:
Define and monitor key support KPIs
Build dashboards and reports to provide visibility into support performance and trends.
Analyze operational data and present recommendations to leadership.
Systems & Tools Administration:
Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
Evaluate and implement new technologies, including AI-powered support solutions.

We are looking for a Robotic System Operator (RSO) to join our Delivery team in TLV.

our Delivery team is responsible for all the technical aspects of keeping the robotic system up and running and for the commissioning process. Our team works on-site, hands-on, verifying that our robots and the entire operational cycle exceed expectations.

The position takes place in our Tel Aviv office in the SOC (Support Operation Center). The SOC is the command center where you will support the robotic systems.

What you'll do
● You will function as Tier 1, working in shifts (including nights and weekends), accepting support requests from the robotic sites, following procedures to resolve support issues

● You will perform escalation to the system integrator, field technicians, and RnD team to solve urgent problems during Shifts while the system is down and must be back to operational mode immediately.

● You will monitor the sites to ensure optimal uptime. The RSO position involves multidisciplinary problem-solving remotely from the SOC.

● You will adhere to safety standards to ensure employee and subcontractor safety.

● You will monitor and verify the system to meet the operational requirements as planned. Report problems or changes to the Professional Services team.

we are looking for a FinOps Engineer.
In this role, you will build and own the techno-financial operations practice for cloud, infrastructure, AI, data, and third-party engineering services. You will work closely with Engineering, DevOps, AI Infrastructure, Product, and Finance to make infrastructure spend transparent, predictable, optimized, and aligned with business value.
The role is in the junction of engineering and finance, You will be responsible for creating visibility into cloud and infrastructure costs, driving optimization initiatives, improving forecasting accuracy, defining cost governance practices, and helping engineering teams make better cost-aware technical decisions without slowing down delivery.

we are looking for a Technical Support Engineer.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

We are seeking a Senior/Principal Linux Security Researcher for our Tel Aviv R&D center to advance our Cortex-XDR Agent for the Linux platform, which provides runtime protection to servers and cloud workloads. In this role, you will be a key member of a team responsible for researching, developing, and improving our Anti-Exploit and Anti-Malware capabilities. Your work will involve deep exploration of OS internals, exploits, malware, delving into cloud security, and finding ways to mitigate new attack vectors.
Key Responsibilities
Research, develop, and improve state-of-the-art endpoint security solutions focused on comprehensive prevention. This includes broad defense against attack classes like malware and exploits, spanning from low-level mitigations to application-level security
Research Linux OS internals, kernel, application codebases, vulnerabilities, malware and exploits
Respond to security events coming from customers, in the context of malware and exploitation prevention.

We are looking for a Senior Cloud DevOps Engineer to design, build, and optimize secure, scalable, and efficient cloud infrastructure for a live cybersecurity SaaS product. You will take ownership of infrastructure designs, production reliability, and cloud cost optimization, while working closely with other senior technical teams.
Key Responsibilities:
Design, implement, and optimize cloud infrastructure with a strong focus on scalability, security, and cost-efficiency.
Build and maintain secure cloud networking infrastructure - including VPCs, subnets, routing, VPNs, firewalls, and load balancers.
Develop Infrastructure as Code solutions using Terraform, Kubernetes, and Helm.
Enhance CI/CD pipelines and deployment workflows (Argo CD) to support frequent production releases.
Implement monitoring, alerting, and observability systems using Prometheus, Grafana, and logging tools.
Troubleshoot and resolve complex production issues, ensuring high availability and customer satisfaction.
Collaborate closely with development, security, and operations teams to integrate infrastructure with application needs.
Contribute to cloud cost optimization initiatives by improving efficiency and resource usage.
Maintain cloud security best practices and compliance with standards (e.g., SOC2, ISO27001).

We are looking for a Linux Internals Software Engineer for our Tel Aviv R&D center. You will be part of a team that designs and develops the Linux internals components of our revolutionary endpoint security product for the Linux platform
More information about Cortex XDR product can be found here.
Key Responsibilities
Design and implement innovative capabilities for a market-leading product, deployed on a range of platforms from bare-metal to the cloud.
Develop critical components in the Linux internals parts of the product, including user and kernel-mode OS-related infrastructures in both C and C++.
Utilize cutting-edge Linux technologies for real-time event collection, anti-malware, anti-exploitation, and network filtering.
Lead features by collaborating and coordinating with other development and QA teams to ensure alignment on shared objectives.
Uphold and contribute to a team culture that values software development best practices and high standards for quality.

As a Senior IT SRE Engineer, you will be a key player in ensuring the reliability, scalability, and performance of our critical IT infrastructure. You will leverage SRE principles and an automation-first mindset to build and maintain resilient hybrid cloud environments. This role is ideal for a candidate who thrives in a fast-paced, innovative setting and is passionate about solving complex challenges with cutting-edge technology.
Key Responsibilities
Provision, configure, and support resilient hybrid cloud deployment architectures using an Infrastructure-as-Code framework.
Proactively collaborate with development teams to ensure new applications are production-ready, scalable, and reliable from inception.
Develop and maintain tools and frameworks to automate operational tasks, including deployment, monitoring, and recovery.
Conduct thorough root cause analysis of production issues and implement preventative measures to improve system resilience, demonstrating strong problem-solving skills.
Manage CI/CD platforms, Linux infrastructure, and contribute to capacity planning and operational runbooks.
Design and implement proactive service monitoring, alerting, and trend analysis to maintain service availability and performance SLAs.
Participate in an on-call rotation to support critical applications and services, responding to and resolving incidents efficiently.
Contribute to comprehensive documentation related to infrastructure design, deployment, and operational procedures.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior FinOps Engineer, you will be tasked with being a key architect of our financial sustainability at our company. You won't just track spend, you will build the frameworks that transform complex cloud and usage data into clear, actionable strategies for the business. Joining our global FinOps team, you will act as the bridge between Product Engineering, Finance, and Leadership, ensuring our hyper-growth is matched by world-class unit economics and cloud efficiency.
What will you do?
Primary responsibilities include:
Advanced Analytics & Insights: Architect and maintain sophisticated data models that merge cloud billing data with customer usage metrics to drive deep-dive trend analysis and anomaly detection.
AI & ML Economics: Establish governance and unit-economic tracking for AI-related spend, including GPU utilization, LLM token consumption, and model training costs to ensure high ROI on AI initiatives.
Strategic Allocation: Design and govern complex cost-allocation frameworks (including Kubernetes and shared services) to ensure 100% accountability across product lines and engineering pods.
Cost Tracking & Accountability: Track and maintain critical cloud cost, identify increases and improve cost accountability across org.
Optimization & Commitment Management: Lead the strategy for Reserved Instances, Savings Plans, and CUDs across a multi-cloud environment. Proactively identify architectural rightsizing opportunities.
Forecasting & Capacity Planning: Build predictive models for cloud spend that account for customer acquisition rates, regional expansion, and product roadmap changes to safeguard company margins.
Cost Accountability: Improve cost accountability and mindset across org
Stakeholder Influence: Present quarterly business reviews (QBRs) to senior stakeholders, translating technical cloud complexities into clear financial impact.
Capitalization (CapEx) Reporting: Support the engineering capitalization process by correlating labor effort with project delivery data for financial compliance.

We are seeking a hands-on Cloud DevOps Team Leader to lead the design, deployment, and optimization of secure, scalable, and cost-effective cloud infrastructure for a live cybersecurity SaaS product. You will guide a DevOps team, set technical direction, and own cloud infrastructure strategy across AWS, GCP, and Azure, with a strong emphasis on security, cost-efficiency, and production reliability.
Key Responsibilities:
Lead and mentor a team of DevOps engineers across design, automation, deployment, and operations.
Architect and maintain secure, highly available cloud infrastructure (AWS, Azure, GCP).
Design and implement complex cloud networking infrastructure - VPCs, routing, VPNs, load balancers, firewall rules - across multi-cloud and hybrid environments.
Drive Infrastructure as Code adoption (Terraform, Kubernetes, Helm) and CI/CD optimization (Argo CD).
Lead production monitoring, incident response, and troubleshooting practices to ensure system resilience.
Oversee cloud cost optimization strategies while maintaining system performance.
Ensure adherence to cybersecurity, compliance (SOC2, ISO27001), and cloud governance best practices.
Work closely with engineering, product, and security teams to align infrastructure goals with business needs.
Champion continuous improvement through team mentoring, process enhancements, and technical leadership.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff DevSecOps Engineer- Prompt, you will be tasked with hands-on DevSecOps engineering responsibilities, including managing Kubernetes environments, architecting and securing AWS cloud infrastructure, building and maintaining CI/CD pipelines, and enforcing container and cloud security best practices.
What Will You Do?
Primary responsibilities include:
Own the infrastructure security domain across cloud and Kubernetes environments
Build and maintain secure CI/CD pipelines and cloud infrastructure
Manage and remediate vulnerabilities in container images, infrastructure, and application code
Implement and maintain security tooling (SAST, DAST, SCA, secret scanning)
Own compliance initiatives such as SOC2, HIPAA, CIS, NIST, ISO 27001, and FIPS-related requirements, including working with platforms like Scytale and supporting audits, evidence collection, and remediation processes
Handle penetration test remediation and security audit findings
Manage user access, IAM, RBAC, and security policies
Maintain and automate certificate management and secrets handling
Implement and manage WAF, DDoS protection, and network security controls
Improve Kubernetes platform security, monitoring, and automation.