As a Customer Success Manager you will join a small team that moves fast.
Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.
Responsibilities (or what youll be doing):
You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.
Help customers succeed and provide support both on the technical level and on the business side.
Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.
Requirements: Qualifications (or what were looking for):
2+ years of freight forwarding experience, we are aiming for someone who worked as a strategic account manager or similar roles at a logistics company.
Experience in quoting Air/Ocean/Land.
Knowledge of Incoterms, shipments cycle management.
Experience with interacting with agents abroad, rate management
Technology orientation.
Organized and with high attention to details - Must be highly organized and precise.
Excellent verbal and written English communication skills.
Strong Excel skills (pivot tables, basic formulas, vlookup / xlookups).
Analytical problem-solving skills.
Ability to quickly execute solutions resourcefully and independently.
High level of dedication and determination to succeed.
Outstanding capacity for multitasking.
2-3 years in a SAAS startup company in a customer-facing role - an added value
Previous data analysis experience - an advantage.
This position is open to all candidates.