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Design and implement our products and infrastructure stack, including internal systems, user experience, and advanced security features.
Research new technologies, products, solutions for programmatic challenges.
Work in rapid development and agile methodologies.
Collaborate with other team leaders and developers to refine software designs and improve our development process.
Lead by example in adopting advanced technologies and techniques in software development.

With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, were always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.

DESCRIPTION

Test Case Management: Define, create, and manage comprehensive test cases using tools like Qase or other test management platforms.
Automation Development: Develop and maintain E2E automation scripts using Playwright, JS-based frameworks, or .NET testing frameworks to streamline test execution.
Manual Testing: Perform thorough manual testing for complex cybersecurity environments, ensuring product stability and functionality.
Production Issue Investigation: Analyze logs, errors, and issues from production and customer environments, working closely with development teams for debugging and resolution.
E2E Testing Implementation: Design and execute end-to-end test scenarios covering critical user flows and edge cases.
Quality Assurance & Gatekeeping: Act as a product stability gatekeeper, ensuring high-quality releases by proactively identifying defects and risks.
AWS Tools (Advantageous): Experience with AWS services such as S3 for validating cloud-based workflows.

looking for a hands-on Penetration Tester / Red Teamer with strong infrastructure experience to join our team as a Cyber Security Researcher. Youll be part of the offensive team that researches cutting-edge attacks and translates them into realistic breach simulations across complex environmentsWindows domains, cloud infrastructure, Linux systems, and more.
Your work directly powers our Exposure Validation platform, helping organizations understand and defend against modern adversaries.

What You Will Do?
Research & Simulate Real-World Attacks
Track and analyze the latest attacker TTPs
Build internal tools, scripts, and POCs to emulate real threat behavior
Design offensive simulations mapped to the MITRE ATT&CK framework
Focus areas include:
Active Directory attacks (on-prem & Azure)
Cloud infrastructure misconfigurations (AWS, Azure, GCP)
Linux and network-level attack vectors
Kubernetes threats and container-based environments
Write clean, reusable, and documented code in Python, PowerShell, and Bash

Were looking for a strategic and execution-driven Senior Customer Success Operations Manager to help us scale and optimize our global CS and Support organization .

This individual will own the systems, data, and workflows that power our ability to deliver best-in-class customer experiences across segments, regions, and use cases from MSSPs to enterprise red teams.

This role is central to driving our operational maturity forward: from tooling and automation to customer health modeling and performance visibility across 1000+ accounts.




What You'll Own

Systems & Tooling

Lead the implementation and optimization of key tools (e.g., Gainsight, SFDC, Databricks) to support CS workflows, renewals, adoption tracking, and support ops
Partner with Product, R&D, and Support teams to align tech stack with EV/EM rollout phases and customer lifecycle milestones
Own ongoing configuration and governance of Salesforce for CS use cases including playbooks, task flows, renewal views, and reporting
Serve as the go-to SME for Gainsight (a plus) health scores, CTAs, journey orchestration, and adoption triggers


Data & Insights

Build scalable reporting models to track CS performance, GRR/NRR trends, usage signals, and early warning indicators
Design customer health scoring models using both structured inputs (e.g., ARR, support trends) and behavioral and adoption signals
Drive quarterly CS insights for leadership reviews and board presentations


Strategy & Enablement

Drive operational alignment across CS, MSSP, and Support teams to ensure SLAs, success plans, and validation strategies are measurable and scalable
Support customer segmentation and service tiering (e.g., Core Defense / Adaptive Security / Offensive Advantage) with relevant data views and automation
Partner with CS leadership on forecasting, headcount modeling, and compensation design support

With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, were always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.



What you will do?

Own a product domain - from ideation, vision, strategy, roadmap, analysis & execution.
Define and drive feature specification, work closely with engineering teams to deliver against the roadmap for your ownership area.
Work closely with customers and with customer-facing stakeholders within the company, to discover user challenges and pains and to grow your product to solve them
Work closely with product, engineering and customer success teams throughout the product development lifecycle to deliver best-in-class experiences
Collaborate with Sales Enablement and Marketing teams to bring your product to market
Regularly present new product plans, status updates and more to the product team, leadership teams and customers.