לוח משרות דרושים הייטק מחשבים ורשתות, לחיפוש זה נמצאו 1,404 משרות

Required Solution Expert
Description
We are building the future of agentic revenue technology. Trusted by leading global businesses, were redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

We're seeking a Senior Customer Support Specialist - a deep technical expert on the platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities:
Own and resolve the most complex, technically ambiguous, and escalated support cases for our customers worldwide.
Provide expert-level application support on our platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics).
Diagnose issues that span multiple systems (CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes.
Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
Make the customer feel confident and well taken care of, even in the most technically difficult situations.

We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead our global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.
Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.
Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.

we are looking for a hands-on IT Manager to lead the companys day-to-day IT operations and manage a team of three IT professionals.
This is not a management-only position. The IT Manager will be expected to remain actively involved in troubleshooting, system administration, infrastructure projects, and the implementation of new technologies.
The role combines team leadership, technical execution, service management, and operational ownership. Working closely with the Director of IT & Cybersecurity, the IT Manager will improve the employee technology experience, increase the reliability of the companys systems, and build scalable and well-documented IT operations.
The IT Manager will support the operational implementation of security requirements across endpoints, identities, infrastructure, and business systems.
Responsibilities
Manage, mentor, and develop a three-person team covering IT Helpdesk and System Administration.
Take hands-on responsibility for complex technical issues, system administration, infrastructure changes, and IT projects.
Manage the companys daily IT operations and ensure reliable, professional support for employees.
Define team responsibilities, priorities, escalation paths, service standards, and work procedures.
Establish a structured service-management operation, including ticketing, prioritization, documentation, escalation, and performance reporting.
Monitor open requests, recurring problems, response times, workload, and service quality.
Manage employee onboarding, offboarding, account creation, access changes, equipment preparation, and software provisioning.
Administer and improve Microsoft 365, Entra ID, Azure-related services, and other corporate systems.
Manage company endpoints through MDM, including deployment, configuration, patching, encryption, compliance, and software distribution.
Maintain and troubleshoot office networks, Wi-Fi, internet connectivity, meeting-room technology, and related infrastructure.
Manage servers, backups, storage, cloud services, and business-continuity capabilities where applicable.
Manage the complete IT asset lifecycle, including purchasing, inventory, assignment, maintenance, warranties, replacement, and secure disposal.
Centralize IT purchasing and define approved hardware, software, and configuration standards.
Manage software licenses, subscriptions, renewals, system ownership, vendors, and external service providers.
Create and maintain IT procedures, system documentation, inventories, diagrams, and knowledge-base articles.
Identify opportunities to automate repetitive processes and improve operational efficiency.
Plan IT capacity, resources, projects, and technology requirements as the company grows.
Work closely with R&D, Operations, HR, Finance, and other departments to understand and support their technology needs.
Support the Director of IT & Cybersecurity with the operational implementation of security controls and policies.
Ensure that IT operations follow company security requirements and promptly escalate suspected security events or risks.

we are looking for a hands-on Security Operations Engineer to join our IT and Cybersecurity team.
You will take ownership of implementing, configuring, and operating security tools and controls across the organization. The role combines security operations, incident response, technical policy implementation, and compliance support.
Responsibilities
Implement, configure, and maintain security systems and policies.
Monitor and investigate security alerts and coordinate remediation.
Manage endpoint, identity, device, network, and cloud security controls.
Improve security coverage across endpoints, servers, users, and corporate systems.
Manage vulnerabilities and track remediation through completion.
Develop and maintain incident-response procedures and playbooks.
Translate security policies and regulatory requirements into technical controls.
Support security audits, evidence collection, risk assessments, and compliance activities.
Work closely with IT and R&D teams, business stakeholders, security vendors, and external providers.
Maintain security documentation, operational procedures, and management reports.

our company, a global leader in autonomous unmanned aerial systems (UAS), is seeking skilled and motivated professionals to join our Deployment and Technical Support team. The role includes deploying advanced autonomous systems at customer sites, operating the systems in day-to-day field activities, and providing direct technical support across civilian and defense projects.
Responsibilities
Install, deploy, and operate autonomous systems at customer sites in Israel and occasionally abroad.
Perform system operation tasks during missions, demos, and routine activities.
Troubleshoot, diagnose, and resolve technical issues in the field.
Provide ongoing technical support to customers, including documentation and follow-up of solutions.

we are a global leader in autonomous drone solutions, delivering fully automated aerial systems for industrial, security, and critical infrastructure applications. Our operations combine advanced robotics, software, communications, and mission-critical field deployments to provide reliable autonomous drone services worldwide.
As we expand our operational capabilities, we are building a dedicated Tier 3 Integration & Support team focused on advanced troubleshooting, system integration, operational excellence and continuous improvement across customer deployments and internal systems.
We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.
The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.
Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment
Support integration of our company systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence
Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration
Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives.

we are a leading company specializing in the development and manufacturing of autonomous drone systems. Its solutions combine hardware, software, and AI-driven technologies to support complex, large-scale operations. our company works primarily with defense industries, such as military and law enforcement agencies worldwide. The company is part of Ondas Holdings and operates as a wholly owned subsidiary.
We are looking for a highly organized and execution-oriented Flight Operations Coordinator to coordinate flight and field activities, resources, schedules, and operational readiness in a dynamic R&D environment.
Responsibilities
Plan and coordinate weekly flight, test, and field activities according to R&D and program priorities.
Coordinate pilots, integration teams, systems, equipment, sites, and other resources required for each activity.
Maintain the operational schedule and manage changes, conflicts, and constraints in real time.
Track readiness before activities, including personnel, systems, equipment, logistics, and site availability.
Coordinate between Flight Operations, R&D, QA, Integration, System Engineering, and other stakeholders.
Follow up on open actions and operational blockers and escalate gaps when needed.
Support field trials, demonstrations, development tests, and day-to-day operational activities.
Maintain clear planning tools, status visibility, and operational work routines.

abra professional services is seeking an experienced Field Service & Technical Support Engineer to provide hands-on technical support, installation, and maintenance of advanced multidisciplinary systems combining mechanical, electrical, electronic, and control technologies. This is a full-time position located in central Israel. Key Responsibilities:
* Install, operate, and maintain advanced technical systems at customer sites in Israel and abroad.
* Diagnose and troubleshoot mechanical, electrical, and electronic system issues.
* Perform system testing, calibration, and commissioning.
* Provide on-site and real-time technical support to customers.
* Document technical issues, solutions, and recommendations for improvement.
* Collaborate closely with Development, Engineering, and Production teams.
* Train customers and maintenance personnel on system operation and maintenance.
* Support system installations, maintenance activities, and upgrades.
* Travel within Israel and internationally according to project requirements.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.