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We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.
An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of ata
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Were looking for a client-facing Product Manager who thrives in a fast-paced, multi-project environment. In this role, youll own and drive the strategy, definition, and execution of digital products for a range of clients - from concept to successful launch and beyond.
Youll collaborate closely with designers, developers, and business stakeholders to shape products that reach thousands (sometimes millions) of users and deliver measurable impact.
Youll build long-term, trusted relationships with clients - guiding them through every stage of the product journey and ensuring their goals translate into successful, impactful digital solutions.
What you'll be doing
Product Strategy & Ownership
Own multiple digital products across diverse domains.
Define product vision, strategy, and roadmaps aligned with client goals.
Conduct user, market, and competitive research to uncover opportunities and guide product direction.
Translate business challenges and user insights into impactful solutions and clear success metrics.
Execution & Delivery
Lead cross-functional teams through discovery, design, and development, while taking an active, hands-on role in translating strategy into tangible deliverables.
Manage product backlogs, sprint priorities, and delivery timelines using Scrum methodology.
Ensure every product release delivers on quality, user experience, and business value.
Client Collaboration
Serve as the main point of contact for clients - building trust and aligning on vision and priorities.
Build and nurture strong client relationships, acting as a trusted partner who understands their business, challenges, and goals.
Present product concepts and decisions with confidence and clarity to both technical and non-technical audiences.

As a Backend developer in the team, you will be a part of delivering new features, as well as building core components with performance in mind. This role is ideal for a highly skilled developer who is passionate about building scalable and reliable infrastructure and thrives in a fast-paced, innovative environment.
What you?ll do: Implement and deliver new features according to products? requirements Implement enhancement features and build the infrastructure to support the scale of the product. Participate in design discussions and code reviews Develop unit and integration tests Assist in solving real-time customer issues

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products



Key Responsibilities:

Investigate and resolve second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D and engineering teams on system-level problems