We are looking for a talented Billing and Collection Specialist for our growing Finance team, who would take an active part in working with our customers and internal teams.
Responsibilities:
Ensure that transactions are being prepared according to finance policies and approval standards are being met per set requirements.
Responsible for verifying and processing daily invoices and collection.
Own customer billing issues to the point of resolution, keep our customers updated, and ensure all information tracked.
Empathetic customer communication and understanding of their priorities.
Review sales contracts, purchase orders, and other supporting documents to ensure proper billing.
Communicate with internal departments, including sales, finance, and customer service, to resolve billing-related issues.
Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.
Responsible for collection activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation.
Requirements: At least 2 years of experience as a Billing and Collection Specialist or similar position.
Bachelor's degree in finance, accounting, economics, or a related field - Advantage.
Experience from a SAAS company or Hi-Tech environment.
Proficiency in Microsoft Office suite, excellent Excel skills are required.
Experience with Salesforce- Must.
Experience with NetSuite- Must.
Excellent written and verbal communication skills.
Customer-focused and target-drive.
Excellent English written and spoken.
Ability to work independently and manage multiple tasks simultaneously.
Basic understanding of financial analysis, revenue recognition principles, and accounting concepts.
This position is open to all candidates.