Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At our company, we believe its not just about finding risk but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies, including Siemens, Airbus, Salesforce, Stellantis, Adidas, Wal-Mart, and Sanofi.
What are we looking for?
We are seeking an experienced IT Help Desk/System to join our team. The ideal candidate will have at least 3 years of experience providing IT support and troubleshooting technical issues across Windows OS, MacOS, and Okta. You will be responsible for diagnosing and resolving IT-related issues, ensuring smooth operation of our systems, and providing excellent technical support to end-users.
How will you make an impact?
Provide first-line support to employees for hardware, software, and network-related issues.
Diagnose and resolve technical problems related to Windows OS, MacOS, and Okta.
Install, configure, and maintain computer systems and applications.
Ensure security and data privacy compliance across all IT operations.
Manage and support user accounts, access permissions, and authentication processes.
Maintain IT documentation, including troubleshooting steps and solutions.
Communicate effectively with team members and end-users to resolve issues efficiently.
Stay updated with the latest IT security threats and best practices.
Requirements: What is needed to succeed?
Minimum of 3 years of proven experience in an IT helpdesk role.
Strong knowledge of Windows OS and MacOS - a must.
Experience with Okta and identity management systems.
Excellent diagnostic and problem-solving skills.
Strong communication and interpersonal skills.
Outstanding organizational and time-management abilities.
In-depth understanding of diverse computer systems, networks, and security principles.
Certification as an IT Technician (e.g., Microsoft Certified IT Professional) is an advantage.
Knowledge of Windows Server is an advantage.
Strong English communication skills (both written and verbal).
This position is open to all candidates.