we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.
We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations.
Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities:
Lead operational excellence initiatives across departments.
Analyze and improve business workflows and KPIs.
Support automation and digital transformation efforts.
Ensure smooth collaboration between teams and alignment with company goals.
Oversee high-level customer experience strategies and performance.
Requirements: 3+ years of experience in operations, process management, or customer experience leadership.
Proven ability to optimize workflows and implement data-driven improvements.
Strong analytical and communication skills.
Experience with CRM/ERP systems (Zoho, Priority, or similar).
B2B or fintech experience an advantage.
This position is open to all candidates.