לוח משרות דרושים הייטק מחשבים ורשתות בפתח תקווה

Were looking for a motivated and service-oriented Help desk Technician to join our IT team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools. Reporting to: IT Manager
Responsibilities:

* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Maintain workstations, basic network connectivity, and communication equipment.
* Document issues, solutions, and follow-up actions according to team procedures.
Advantages:

* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.

Position Summary The DevOps team leader is responsible for leading both Israel-based and offshore DevOps teams in Australia in the design, implementation, and maintenance of scalable, secure, and reliable CI/CD pipelines and infrastructure environments across cloud and on-premises deployments. This role includes end-to-end management of Kubernetes-based production sites in Israel and Australia, ensuring high availability, stability, and observability of mission-critical environments. The position combines strong hands-on technical expertise with leadership, mentoring, and operational ownership to drive continuous delivery, automation excellence, and infrastructure resilience.

We are seeking an experienced Observability & Monitoring Engineer (SRE/DevOps) to lead reliability, observability, and performance efforts for our most critical applications. This role bridges development, operations, and product, ensuring our systems are robust, scalable, and drive superior business outcomes. The Senior Observability & Monitoring Engineer will design and optimize monitoring strategies, automate operational tasks, and serve as a technical mentor for reliability within the R&D organization.
Key Responsibilities:
Architect, implement, and maintain advanced monitoring, logging, and alerting solutions using Datadog (mandatory), covering infrastructure, application, and business-level metrics.
Lead and optimize reliability, performance, and scalability efforts for PostgreSQL, Redis, SQS, K8s, and cloud-native environments.
Design, build, and maintain automations for operational tasks, deployments, and remediations (Infrastructure-as-Code, CI/CD, self-healing workflows).
Mentor engineers on reliability engineering best practices, monitoring usage, and troubleshooting methodologies.
Lead knowledge sharing by producing high-quality documentation, technical presentations, and internal training.
Perform capacity planning, performance tuning, and proactively address potential bottlenecks or scaling issues.
Stay current with SRE, DevOps, and cloud trends; evaluate and recommend new tools and approaches for continuous improvement.

You will participate in the development of a new Linux-based security product using GoLang and C++. This role centers on designing and implementing core components of a multi-threaded Linux Agent that operates across Kernel and User space, with a strong emphasis on privilege management and threat detection.
Youll be deeply involved in:
Architecting scalable, modular, and testable systems.
Diving into Linux system calls, Kernel modules, User space and security frameworks.
Working across multiple Linux distributions to ensure broad compatibility and performance.
Developing and maintaining CI/CD pipelines using Jenkins.
Creating Python-based automation for testing and deployment.
This is a hands-on role requiring deep technical expertise, architectural vision, and the ability to work independently in a fast-paced environment.

As DevOps engineer in our company's R&D department, you will be hands-on responsible for building and maintaining the artifacts of our core products and play a pivotal role in shaping the future of our deployment infrastructure and processes. Your responsibilities will include:
Managing continuous integration (CI) processes with a strong emphasis on Jenkins, ensuring smooth, automated workflows for software delivery.
Developing and maintaining deployment solutions across various cloud platforms, primarily On Premise, as well as AWS (Amazon Web Services) and Azure, ensuring scalability and reliability.
Collaborating with cross-functional teams to integrate network and system-level solutions into our deployment processes, enhancing overall efficiency and security.
Leveraging your Windows and Linux knowledge to maintain a diverse and robust installation process.
Actively participating in the full R&D agile team cycle, contributing to both individual and team growth.
Implementing and managing configuration management and CI/CD processes, focusing on automation and optimization.
Ensuring the security, stability, and performance of our products meet the highest standards.

We are seeking a strategic and results-driven Director of IT Operations to lead and evolve our global IT operations function. This leader will be responsible for the reliability, governance, and continuous improvement of enterprise IT services and delivery processes. The Director will oversee global IT service management practices, ensure effective problem and change management, govern IT asset management, and act as the operational lead for cross-functional initiatives, including M&A integrations and new office expansions.
This role requires a strong understanding of enterprise infrastructure, public cloud technologies, automation tools, and SaaS ecosystems, and the ability to partner effectively with global stakeholders and technical teams.
Key Responsibilities:
Team Leadership & Management
Build and lead a high-performing global IT operations team, including managers, specialists, and project leads.
Define and evolve team structure, roles, and responsibilities to align with business and technology needs.
Set clear performance objectives, track KPIs, and lead performance reviews and development plans.
Foster a collaborative and accountable culture that promotes excellence, innovation, and continuous improvement.
Mentor and grow team members to support succession planning and long-term capability development.
Service Management & Operations
Lead global IT operations service delivery with a focus on service stability, risk mitigation, and user experience.
Own and mature core ITIL processes, including incident, problem, and change management, ensuring robust root cause analysis and continuous improvement.
Manage and govern the IT asset lifecycle, including hardware/software inventory, licensing, and optimization.
Drive performance management through SLAs, KPIs, and analytics across IT service delivery.
Ensure compliance with global regulatory and internal standards across all operational functions.
Promote the use of automation tools and technologies to increase efficiency, consistency, and scalability of operations.
Program & Project Delivery
Lead global cross-functional IT programs, ensuring timely and cost-effective execution of projects involving collaboration tools, digital workplace, and enterprise services.
Own and lead IT delivery for global new office buildouts and expansions, including planning, network connectivity, AV, security systems, and employee technology readiness.
Lead IT efforts in M&A activities, from due diligence through post-merger integration, ensuring smooth onboarding, infrastructure alignment, and service harmonization.
Partner with internal project and program managers to track milestones, mitigate risks, and deliver consistent outcomes across geographies.
Strategic Planning & Governance
Contribute to the development and execution of the IT operations roadmap in alignment with organizational and technology goals.
Lead efforts around operational governance, including vendor management, risk controls, and cost optimization.
Champion structured service delivery methodologies, process automation, and continuous improvement initiatives.
Collaboration & Stakeholder Management
Partner with Security, Infrastructure, Engineering, PMO, and business units to ensure cohesive delivery of IT services.
Serve as an escalation point for operational issues and a key stakeholder in service strategy and user experience initiatives.

We are looking for a bright, talented Senior Devops Platform Developer to join a team of highly energized and professional engineers working on mission-critical systems in the red-hot cybersecurity industry. Focused on development flow productivity, building application infrastructures and tools, with huge challenges related to hyper-growth of engineering and application scale.
As part of your role, you will design, implement and deploy products and infrastructures which will directly increase our stability and quality, while reducing our time to market. Design and develop solution-oriented enterprise DevOps Platforms and tools
Create solutions to increase R&D velocity, reduce lead time and improve overall product quality.
Plan, Design, and develop the company SAAS infrastructure, operation engine, and deployment strategy.
Develop and adopt new technologies aim at improving our overall CI/CD pipelines.
Platform and service troubleshooting across various applications, domains, and platforms
Introduce Security into both the CI and CD pipelines utilizing DevSecOps shift left approach.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities
Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
Prepare and deliver detailed reports on support metrics and trends to senior leadership
Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
Manage talent acquisition and onboarding of support personnel to scale global operations

we are looking for a Senior SecOps Engineer to be our eyes and ears on securityend to end.
Youll be embedded in the DevOps team and partner with our existing SecOps engineer to secure massively scalable, global production systems that power tens of thousands of websites and apps, while also tackling organizational security across identity, endpoints, SaaS, and risk. This is a hands‑on role with broad ownership and real impact across R&D, Production, and the business.
What Youll Do
Detect, protect, and respond (hands‑on)
Own day‑to‑day security operations for cloud and Kubernetes workloads (threat detection, alert triage, incident response, forensics, and post‑incident learning).
Build and tune detections and automations (SOAR/runbooks, detection‑as‑code, Sigma/queries) to reduce MTTA/MTTR and eliminate noisy alerts.

Secure our delivery pipelines & runtime
Harden CI/CD and software supply chain (secrets, SBOMs, artifact signing, SLSA/Cosign), and drive secure by default patterns in build/deploy.
Lead cloud/K8s/serverless hardening (IaC reviews, policy‑as‑code, admission controls, least privilege, network segmentation)

Raise the bar across the organization (beyond prod)
Partner with IT/SRE to evolve identity & access (SSO/MFA/JIT/JEA), endpoint/EDR posture, email & SaaS security, and third‑party/vendor risk.
Run vuln management end‑to‑end: scanning, prioritization, remediation SLAs, and executive reporting.
Contribute to security governance (policies, standards, tabletop exercises, BCP/DR inputs) and support compliance efforts (e.g., SOC 2/ISO 27001).

Influence, automate, and measure
Build security tooling and integrations (preferably Python or Go) that engineers love to use.
Define metrics/KPIs (coverage, drift, exposure, response times) and regularly communicate risk & progress to engineering and leadership.
Mentor engineers on secure design and champion a positive, enablement‑first security culture.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities:

* Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
*  Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
*  Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
*  Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
*  Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
*  Prepare and deliver detailed reports on support metrics and trends to senior leadership
*  Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
*  Manage talent acquisition and onboarding of support personnel to scale global operations