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We are looking for a Technical Support member with experience and technical background to handle case reproduction in the support LAB.
Key Responsibilities:
As a support LAB assistant, you will be required to simulate issues in the LAB and maintain the LAB environment for our global and domestic employees.
You will work together with our global and local interfaces to simulate problems on the LAB and provide feedback to the agent that handling the case.
Use Salesforce to manage cases.
Ability to work on flexible hours.

We are looking for an experienced and visionary Staff Data Architect to play a critical role in defining and shaping the data architecture for our flagship investigative analytics platform. In this position, you will design and guide the implementation of robust, scalable, and secure data pipelines that power advanced data processing for AI-driven insights as part of digital investigations.
You will work closely with cross-functional teams to drive technology alignment and ensure architectural excellence across multiple domains. This is a high-impact role, ideal for someone with deep technical expertise and strong strategic thinking, who thrives in a dynamic, collaborative environment and is passionate about building world-class technology platforms.
As our Data Architect, you will own the vision for how we manage, move, and leverage data within our SaaS product suite. Your role is pivotal in designing and implementing a robust data architecture that supports both real-time operational needs and advanced analytics, all within a scalable and cost-effective cloud-native environment.
Responsibilities:
Own the Data Vision: Take ownership of the data architecture, including our data lake, data warehouse, and ETL/ELT pipelines, to support our product teams and business intelligence.
Cost Optimization & Scalability: Provide architectural leadership and guidance to ensure our data platforms are designed for cost efficiency and scalability, actively identifying and implementing opportunities to optimize cloud spend.
Product-Centric Collaboration: Collaborate with engineering, product, data science, and security teams to translate product requirements and business needs into a strategic data architecture that drives product innovation.
Design & Governance: Conduct deep architecture reviews, assess technical risks, and provide recommendations to ensure data quality, security, and governance are embedded into every product.
Standardization & Enablement: Define and standardize data modeling practices, governance frameworks, and data pipeline patterns to enable efficient and consistent data development across product teams.
Technology Evolution: Evaluate new data technologies, tools, and methodologies (e.g., streaming platforms, modern data warehouses) to continuously improve our data platforms.
Documentation & Mentorship: Document architectural decisions, data flow diagrams, and cost models. Act as a mentor and technical authority, fostering a culture of technical excellence and cost-awareness.

Required Senior Cloud Security Architect
Position Overview:
As a Cloud Security Architect, you will be responsible for defining and strengthening the security posture of our products and cloud environments. You will lead threat modeling, risk assessments, and the design of secure architectures, while guiding teams in implementing effective security controls and secure development practices. Working closely with developers, engineers, and management, you will ensure security is embedded throughout the product lifecycle and clearly communicate complex concepts across the organization. This role requires strong technical expertise, strategic thinking, and a proactive approach to emerging threats.
Key Responsibilities:
Conduct Threat Modeling and Security Risk Assessment to identify weaknesses in existing security measures and develop strategies to address them.
Design Security Architecture that withstand attacks and ensure the confidentiality, integrity, and availability of the product. This involves establishing secure configurations, access controls, authentication mechanisms, and encryption methodologies.
Implementing Security Controls guiding the integration of secure coding practices, establishing secure development lifecycles, and ensuring adherence to established security standards.
Collaborate with stakeholders including developers, engineers, and management teams. Communicate complex security concepts in a clear and concise manner, ensuring that all parties understand the importance of incorporating security measures into the product development process.
Stay updated with emerging threats and remain vigilant, continuously monitoring emerging threats and vulnerabilities.

We are looking for a highly skilled and motivated DevOps Engineer to lead automation initiatives and enhance the efficiency, quality, and scalability of our engineering ecosystem. In this role, you will own the end-to-end CI/CD workflow, build advanced automation for large-scale deployments, and collaborate closely with R&D teams to ensure seamless and secure delivery processes. You will design and implement cloud-based infrastructure, integrate automated testing frameworks, and drive continuous improvements across development, deployment, and operations. This position is ideal for someone who thrives in dynamic, modern environments, enjoys solving complex technical problems, and plays a critical role in elevating our engineering velocity and product reliability.
Responsibilities:
Drive automation across infrastructure and deployment systems.
Improve and shorten processes to help engineering and operations teams work smarter and faster with high quality.
Design, develop, and modify automation processes for deploying large-scale, enterprise-grade applications.
Serve as an expert in R&D CI/CD processes throughout the software development lifecycle.
Manage CI/CD processes on the cloud and on Windows and Linux servers.
Collaborate with R&D teams to integrate testing automation into CI/CD workflows.
Setting up tools and required infrastructure.
Becoming an expert in highly secured web applications.
Working closely with other DevOps engineers and developers to remediate findings and provide solutions.

The role emphasizes leadership, coordination, and follow-through across interfaces, enabling execution at scale.

What you will do
Drive execution and alignment of complex R&D initiatives through collaboration with domain owners
Ensure follow-through and closure of key R&D initiatives
Participate and facilitate R&D planning, prioritization, and execution forums
Lead the development and betterment of R&D processes and support their execution
Identify risks, dependencies, and execution gaps, and facilitate resolution through cross-functional coordination
Serve as a focal point for Defense-related R&D activities

About the DevOps Tech Lead Role:

Technical Guidance & Mentorship: Serve as the technical authority for the DevOps team, mentoring engineers on best practices, complex problem-solving, and architectural decisions

Deep Hands-On Contribution: Dedicate a significant portion of your time to hands-on coding, infrastructure development, and process automation. You will be a key individual contributor

Advanced System & Cloud Architecture: Take a leading role in designing, implementing, and evolving our cloud architecture for massive scale, ensuring best-in-class resilience, performance, and cost-efficiency

Technical Ownership: Own the technical design and operational health of critical infrastructure components, driving the resolution of complex production issues

Innovation & Automation: Proactively identify and implement automation and innovative tooling to improve system reliability, shorten development cycles, and eliminate manual work (toil)

Cross-Functional Collaboration: Collaborate with engineering, data, and product teams to design next-generation systems, ensuring seamless integration and operational excellence. Actively participate in aligning tools and processes with multiple DevOps teams across the company

Developer Enablement & Scalable Tooling: Focus on building lasting, reusable solutions and internal tools that empower developers. Champion a mindset of creating self-service "paved roads" that improve the developer experience and help engineering teams ship features faster and more securely

Our SaaS platform leverages AI to make information accessible, actionable, and measurable, driving productivity and satisfaction for enterprises worldwide. As we scale rapidly to support mission-critical deployments, we are strengthening our engineering foundations across cloud infrastructure, security, and operational excellence. About the Role As a leader of Engineering Operations, you will play a pivotal role in building and leading the teams responsible for Cloud Operations, DevOps, FinOps, and Security Operations. Your mission is to ensure that our SaaS platform is reliable, scalable, cost-optimized, and secure while enabling engineering velocity and innovation. This role combines strategic leadership with hands-on execution. You will define the operational vision, evolve our practices, and partner cross-functionally with Product, R&D, Security, and Finance to deliver world-class service to our customers.
Responsibilities:
Cloud & DevOps Leadership
* Architect and manage multi-cloud infrastructure (Azure, AWS, GCP).
* Own CI/CD pipelines and IaC frameworks (Terraform, Pulumi).
* Define and enforce SLOs/SLAs with an SRE mindset.
* Lead monitoring, alerting, and incident response.
* Promote Kubernetes and scalable microservices practices. Security & Compliance (SecOps)
* Implement security across cloud, CI/CD, and runtime environments.
* Lead security incident response and stakeholder communication.
* Monitor for threats using SIEM /cloud-native tools.
* Conduct risk assessments and security reviews.
* Support business continuity and disaster recovery. Financial Operations (FinOps)
* Develop tagging, cost allocation, and forecasting strategies.
* Enforce cost-efficiency policies and guardrails. People & Process Leadership
* Build and lead teams across CloudOps, SRE, FinOps, and SecOps.
* Define operational processes and readiness reviews.
* Foster a culture of ownership and continuous improvement.
* Report metrics and insights to leadership.
Advantages:

* Certifications in Azure, AWS, Kubernetes (CKA/CKAD), and FinOps Practitioner.
* Experience with knowledge management or AI/ML-powered SaaS products.
* Familiarity with ITIL, NIST, or ISO security frameworks.

iTeros IT- Production support team is seeking for NOC Engineer to work at our network operations center which is being established to monitor our scanners install base and services are serving a large number of dental companies worldwide, 24/7.
Reporting to the NOC manager, your role will include, but not limited to, monitoring, diagnosing, troubleshooting various production issues, and collaborating with our various team, ensuring business continuity and high service performance are kept.
The NOC Technician is also responsible for escalation and dispatching to other Tiers resources, functions and/or managers.
Key Responsibilities
Ensuring iTeros flows are working as planned
Handling production incidents per our companys processes
Developing and performing simple production handbooks to ensure business continuation
Vulnerability management
liaising with 3rd. party vendors, handling escalations to resolution
Suggest/Develop new monitoring requirements
Handover relevant shift reports
Collaborating with global teams ensuring cross company flow health and incidents handling
Responsible for maintaining the NOC process Up to-Date (KB articles etc.).