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We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing the company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

we are looking for a Operations Manager.
What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes
Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment
Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening
Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements
Collaborate with Product to drive operational efficiencies through internal product improvements
Monitor regional payment and treasury operations, including the safeguarding of customer funds
Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency

The Customer Success Engineer is a key member of the sales organization, aligning our observability and agentic AI technologies with the needs of our customers. We are customer-obsessed, work hard, and have a team culture that is entrepreneurial, professional, and fun. The position is a technical customer management role in which you will own the long-term relationship with our top logos.
The role is hybrid (3 days from the office); workdays are Monday-Friday.
Responsibilities:
Manage strategic customers' technical touchpoints, including onboarding, enablement, workshops, and ongoing issues.

Develop and execute strategies to increase customer value and loyalty.

Foster strong relationships with technical stakeholders, find solutions to their challenges, and assist them with implementation.

Execute POCs and identify opportunities for upselling or cross-selling additional products or services to customers, driving incremental revenue growth.

Ensure a smooth onboarding process for customers, providing them with a seamless experience as they begin using our company.

Monitor adoption and usage patterns, proactively identifying any barriers and implementing strategies to address them.

What your day-to-day will look like:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.

Implement automated onboarding workflows that guide new customers through the setup process step-by-step. Use various communication techniques to deliver personalized guidance and support based on the customer's specific needs and preferences.

Maintain ongoing communications with customers, using key milestones or touchpoints in their customer journey: check in after they've completed onboarding, reached certain usage milestones, or are up for renewal.

Develop knowledge of customers' usage patterns and behaviors to better flag instances where customers may be experiencing issues or underutilizing the product.

Implement feedback sessions and channels to gather insights from customers about their experiences with the product or services.

Generate personalized product recommendations for customers based on their usage history, preferences, and behavior.

Automate and streamline repetitive tasks and processes involved in managing customers.