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Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company's Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.

we are a global leader in cybersecurity, protecting over 100,000 organizationsincluding enterprises, governments, and service providersfrom next-generation threats using our AI-powered, cloud-delivered Infinity platform. We deliver holistic protection across network, cloud, workspace, endpoint, and security operationswith a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results.
The Head of Customer Focus Excellence Center at our company Software Technologies will lead initiatives across the organization aimed at embedding a customer-first mindset and practices. This role involves driving cross-functional collaboration to enhance customer-centricity, developing educational programs, optimizing processes, and ensuring customer focus becomes integral across all functions including R&D, Product Management, Sales, Support, Services, and back-office operations.
Key Responsibilities
Develop and execute a comprehensive customer-centric strategy to embed customer focus deeply within all organizational functions.
Lead and facilitate cross-functional initiatives designed to improve customer experience across all touchpoints, from initial engagement through ongoing support and back-office interactions.
Create and implement educational programs and training designed to cultivate a strong customer-first culture throughout the company.
Collaborate with senior leadership across R&D, Product, Sales, Support, Services, and Operations to align strategies, processes, and systems to customer needs.
Champion continuous improvement initiatives aimed at optimizing customer-facing and internal processes to drive higher satisfaction and efficiency.
Develop and maintain robust analytics, metrics, and feedback loops to measure customer focus effectiveness and identify areas for improvement.
Represent customer interests internally by advocating for customer-centric enhancements, influencing product roadmaps, service designs, and operational processes.

In this role, you will be directly alongside customer teams in Israel where you will deliver technical account management services. Your responsibilities will encompass capacity planning, operational health monitoring, product feedback, influence, customer learning and enablement. As part of an Account team, you will navigate roles and responsibilities, applying a service management approach.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customers business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company, Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers in France, focusing on three aspects:
Accelerate adoption of our company's products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer at our company you will
Focus on the customers continuous interactions with our company, the customers lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the company's Platform
Provide Service to the company's Sales team by focussing on customers strategy, and to make sure the company's Platform helps customers achieve their goals, enabling the company's Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the company's brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the company's Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry?just the place for you.
The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbells. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.
Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.

Let's shape the future of food together.
About the role
Were looking for a strategic storyteller to lead high-impact insights for the worlds top food & beverage brands. If you love translating complex data into clear, actionable narratives and want to shape how global clients make decisions this role is for you.

Build data-driven stories for global food-and-beverage brands..
Own complex customer deliverables end-to-end, translating business questions into clear, actionable narratives built on data.
Lead and manage a team of junior analysts through hands-on feedback, structured onboarding, and supplementary skills training.
Coordinate workload, quality, and timelines across a portfolio of reports, ensuring every deliverable meets our insight and narrative standards.
Champion continuous improvement of templates, documentation, and internal processes in partnership with leadership.