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the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. Were a fast-growing global startup thats transforming how the industry works from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. Were proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
We are seeking a Head of Customer Experience (CX) to lead and scale our global CX operations across three distinct product lines, spanning B2C and Hotels. This role will be responsible for driving operational excellence, customer satisfaction, and team performance.
The Head of CX role at is a unique opportunity to grow a scalable, data-driven support organization built on self-service, automation and utilizing state-of-the-art technologies.
Our team is motivated, professional and striving for excellence, and our goal is to make the customer experience at a competitive advantage in the hospitality industry, allowing to continue its growth and maintain its leadership position.

Responsibilities
Overseeing and growing CX operations for 3 different products.
Managing and growing CX operations in multiple locations around the world
Building and maintaining service and support processes and tools
Introducing new channels of communication such as phone support and chat
Establishing processes and best practices for servicing and supporting new products and features as they are rolled out
Meeting KPIs for team performance while scaling the team
Maintaining a high quality of knowledge
Introducing self-service and troubleshooting capabilities for customers
Introducing automation and customer experience technologies and tools.
Recruiting and overseeing team leaders and key personnel
Manage and execute ongoing projects as requested by the CX Management.
Building and maintaining great working relationships with additional teams such as marketing, customer success, knowledge, product , tier3 and HR

We're hiring our first team member to join the newly formed Strategy & Operations functiona central role for someone passionate about building connective tissue across a growing, cross-functional organization.
Youll partner with leaders across Sales, Marketing, Product, Customer Success, and more to build operating rhythms, support KPI definition and tracking, and drive strategic initiatives forward. This role is critical to increasing operational clarity, resolving coordination friction, and helping the company scale with agility. You'll work hands-on and own end-to-end initiativesfrom planning and alignment through execution and delivery.
Responsibilities
Lead cross-functional projects and pods aligned with strategic priorities (e.g. SWAT teams, GTM enablement, cross-org processes).
Build and maintain internal operating frameworks that improve visibility, accountability, and decision-making across the org.
Support department leaders in defining and tracking KPIs/OKRs, ensuring alignment with company priorities.
Conduct gap analyses across teams and functions (process maturity, metrics, workflows), then help design and implement improvements.
Translate qualitative feedback into action plans, working closely with leadership to align input with execution.
Conduct gap analysis within departments (structure, metrics, process maturity) and initiate improvements.
Drive project execution, ensuring clear roles, timelines, and outcomes, while keeping stakeholders aligned.
Some travel may be required to support offsites or deeper collaboration with distributed teams.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

We’re looking for a passionate and detail-oriented VIP & LiveOps Manager to help support our most engaged players and run awesome in-game events and promotions. This is an excellent opportunity to grow within a fast-paced and exciting industry. *Located in Tel-Aviv (we work on site).

Responsibilities:

Build strong relationships with our VIP players — provide support, check in regularly, and keep them engaged Help plan and run LiveOps campaigns (in-game events, promotions, content drops) Monitor player activity and flag trends, opportunities, or potential issues Use backend tools to set up and manage offers, bonuses, and game configurations Collaborate with cross-functional teams to drive players' activity growth

Advantages:
Familiarity with SQL, CRM systems, or player segmentation tools Experience with mobile games or real-time multiplayer platforms A background in community management or player support

Customer Success Managers
We are seeking for the one who will become a key contributor to grow our existing customer base and improve the quality and experience of all our customers. The Customer Success Manager will bring Applauses best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value to our clients. You will also serve as the point for issues that impact the customer's success and drive risk mitigation. The ability to work cross-functionally between Sales, Project Management / Delivery and Finance.
The Customer Success Manager will engage, retain and drive customer's satisfaction, will serve as the advocate for each customer beginning from the point of sale and extending through onboarding and project success, and accelerates the expansion within each account.
Were a good fit for hungry, creative, self-starters who like to build things, and who take work just a bit too seriously. We offer outstanding benefits; we have fun, and we push one another hard to achieve ever-greater results in our march to reinvent how companies TEST their software apps. Not to mention a career with tons of potential to grow within the company. Let us help you build yours!
Key Responsibilities: Drive toward attainment of customer renewal/retention/churn goals Partner closely with Account Executive and extended account team members Own the customer relationship on behalf of Applause Serve as an internal advocate for customer products and services needs Work collaboratively with other sales leaders as well as leadership in other functional groups Plan and achieve quarterly and annual metrics and goals; report on progress to the executive

Required Strategic Customer Success Manager
What will you do?
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Manage a portfolio of accounts with a focus on adoption and usage.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

We are looking for a Customer Experience Billing Specialist to assist our customers with all their billing needs.
The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.
Your Day-to-Day:
Responding to customer queries in a timely and accurate way via email.
Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
Complete tickets based on priority and SLA protocols.

We are seeking a Customer Experience Back-office Associate to support our customers with all their billing requirements.
The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company's Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.