דרושים » AI » Customer Experience AI Chatbot Specialist

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist. We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. What You'll Do
* Deliver timely, empathetic, and effective support across current and emerging communication channels to resolve product issues proactively
* Guide Creative AI Workflows: Develop deep expertise in Artlist’s platform and generative AI tools to help users navigate AI capabilities, prompting, and features that best fit their creative vision.
* Proactively communicate user behavior, AI tool performance, technical issues, emerging creative trends, and potential improvements to the team, raising flags as needed.
* Work cross-functionally within a cohesive team environment to drive user satisfaction and product success.

We're looking for a passionate and skilled Customer Experience Insights Specialist to join our dynamic team.This team elevates the player experience by leveraging AI tools and data analysis to turn support trends into actionable insights. In this collaborative role, you will optimize agent workflows, manage key projects, and deliver critical feedback to stakeholders. If you are a self-starter who thrives at the intersection of customer experience, product strategy, and AI innovation, we want you on our team!
Responsibilities
Translate complex ticket data and player feedback into actionable product and business insights while acting as the strategic Point of Contact between Support and the business teams
Design and maintain efficient support agent workflows, prioritizing systemic improvements over manual documentation while focusing on the customer experience
Accompany new feature flows to provide the voice of the customer from the beginning
Leverage AI tools and data analysis to identify trends, spot operational bottlenecks, and proactively resolve issues before they scale
Lead cross functional operational projects independently, managing timelines, stakeholders, and deliverables from end to end
Drive a business oriented mindset through improving department KPIs and measuring support's impact on operational efficiency.

MA?LYS is a fast-growing global body care brand, built on a proprietary e-commerce platform, deep consumer insights, and a relentless focus on performance. Millions of women worldwide use our products, and we are on a mission to become one of the most influential body care brands globally.
We operate at extreme velocity, with high standards and an obsession with results. We believe in challenging conventional thinking, making data-driven decisions, and moving quickly from idea to execution.
We are looking for a Head of AI to build and lead MA?LYS' AI transformation journey, serving as a rare opportunity for a highly strategic and deeply hands-on builder who thrives at the intersection of business, technology, and execution. In this role, you will have the ultimate playground to shape how our entire company operates, influence every major function, and create a lasting competitive advantage for a leading body care brand. Initially operating as an individual contributor partnering closely with the CEO and the Management Team. Over time, you will transition to build and lead a small, high-performing team as AI becomes an increasingly critical capability across our global e-commerce and retail operations.
To thrive in our high-pace environment, you must think like an owner, not a consultant, and be equally comfortable discussing macro business strategy with executives as well as writing code to solve a messy problem yourself. You are someone who embraces ambiguity, enjoys building from scratch, and is completely obsessed with execution. You possess the high emotional intelligence and empathy required to collaborate with non-technical stakeholders and build trust, yet you maintain the thick skin, resilience, and great sense of humor needed to handle direct communication and rapid structural pivots. Most importantly, you maintain an uncompromising commitment to quality and process improvement, ensuring that every automation or workflow you deploy actively drives our core business metrics forward without requiring hand-holding or constant reminders.
Your life at MA?LYS will look like…
* Define and lead the company's AI strategy and execution roadmap.
* Identify the highest-impact opportunities for AI across all business functions.
* Prioritize initiatives based on measurable business value, speed of implementation, and scalability.
* Design, build, deploy, and continuously improve AI-powered workflows, tools, automations, and agents.
* Translate business challenges into practical AI solutions that improve performance, efficiency, and decision-making.
* Develop production-ready applications and workflows using modern AI technologies, APIs, agents, and automation frameworks.
* Drive adoption and behavioral change across teams.
* Partner directly with business leaders to identify opportunities and implement solutions.
* Evaluate emerging technologies, models, vendors, and platforms.
* Establish governance, standards, architecture, and best practices for AI development.
* Define and track success metrics for every AI initiative, ensuring measurable impact on growth, productivity, speed, efficiency, or cost.
You will thrive in this role if you have…
* Strong technical foundation in Computer Science, Software Engineering, Data Science, or a related field.
* 5+ years of experience building technology, data, AI, automation, or software solutions in high-performance environments.
* Proven experience identifying business opportunities and translating them into deployed AI products, agents, automations, or workflows that drive measurable business impact.
* Hands-on experience working with modern generative AI technologies, LLMs, agent frameworks, APIs, embeddings, automation platforms, and production deployments.
* Strong proficiency in Python, SQL, APIs, and data-driven application development.
* Deep understanding of business operations, growth metrics, p

In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using us, and you take that seriously. From Quality Assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect peoples livelihoods, we want to hear from you. Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
What am I going to do?:

* Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision.
* Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders.
* Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought.
* Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making.
* Facilitate key team meetings and foster a collaborative and inclusive team culture.
Equal opportunities:
We know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

This is a role for someone who wants to build the org of the future, where agents and people work side by side, and is ready to own the program that gets a company there! Youre taking over the leadership of our AI Transformation: the internal AI work across every function. Youll own the program end-to-end.

What Youll Do?
Run the three pillars (Adoption, Infrastructure, Builds) and the foundation that ties them together. Adjust as we learn, and make it real on the ground.
Lead the change, not just the tooling - the hard part isnt building the agent, its getting people to change how they worked for years. Youll drive that change, build trust with VPs, and push where it matters.
Manage and grow the team - both direct reports and dotted line champions. Youll grow the team from there as the program scales.
Run the prioritization machine - choose whats the right effort, from vertical low hanging fruit and all the way to horizontal initiatives.
Make agents as employees real - every agent has a manager, a cost, a performance review, and a forward plan. Managers are measured and rewarded on how their agents perform.
Measure and report impact - hours saved, adoption, leverage and metrics you define and instrument. Report up. Adjust the program based on what the numbers say.
Stay hands-on - this isnt a role for someone who only writes plans. You build agents and workflows yourself when it makes sense, sit in proposal reviews with the PM, weigh in on architecture with the Engineer, and ship things when needed.

Location: Tel Aviv. Hybrid.

As a Technical Account Manager , you sit at the intersection of customer engineering, security operations, and product. You own the post-sales technical relationship for a set of our most important customers, from onboarding through adoption, through the moments that actually matter. In critical situations, you're the person customers call. You help them understand what's happening, why it matters, and what to do next.

This is a hands-on, deeply technical, high-trust role. It's not a support escalation path, it's a strategic one. You'll shape how customers succeed , and you'll shape product by bringing the reality of SOC analysts, detection engineers, threat hunters and incident responders back to our R&D and product teams.



What You'll Do

Be the technical and security authority customers trust

Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor.
Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end.
Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions.
Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations.
Assist customers with building custom AI skills within the platform to solve their pain points.
Drive real adoption, not just go-lives

Conduct technical health checks and lead business reviews with a bias toward action.
Monitor customer health proactively, identify risks early, and intervene before they become problems.
Help customers unlock the full value , not just check a deployment box.
Shape the product from the field

Work directly with engineering and product teams to escalate issues and push them toward resolution.
Translate what you see in the field, real patterns, real friction, real gaps, into product influence.
Be the voice of the customer in rooms where roadmap decisions actually get made.
Advocate for the shift in the industry towards agentic detections and leveraging AI skills to solve security teams' pain points.
Show up in person when it counts

Travel to customer sites for key engagements (~25% of the time).

Required Head of Customer experience - Base44
Job Description
At Base, we dont do "traditional" support. Weve built a strategic, business-focused Customer Experience organization that goes far beyond managing SLAs and resolution times.
As our Head of Customer Experience, you will lead a unique, cross-functional global team of L1/L2 Support, Team Leads, Business Analysts, and Content Writers. This is an entrepreneurial, high-impact leadership role. You wont just execute a roadmap given to you, you will define it.
If you are a leader who thrives under pressure, breathes data, understands B2C dynamics, and loves the challenge of driving operations in a dynamic startup environment, this is the place for you.As our Head of Customer Experience you will:
⁠Lead, mentor, and shape a global, cross-cultural team. You will be the driving force behind their growth, creating training materials, establishing team rituals, and fostering a high-performance culture.
Constantly analyze key business metrics (workloads, backlog, staffing formulas) to ensure systemic stability, predict traffic spikes, and manage critical incidents flawlessly.
Actively scout, experiment with, and integrate cutting-edge AI tools into daily workflows to drive next-level automation and efficiency
Work seamlessly with cross functional teams to improve policies and process
⁠Build relationships across the company organically. Work independently and autonomously, driving impact without formal authority or constant supervision.

As Head of AI Engineering, you'll own how AI work is structured, prioritized, and managed across us - turning scattered, fast-moving efforts into a coordinated, scaled capability. You'll set the technical direction for how we build with GenAI and agentic systems, continuously scout the external ecosystem for what gives us an edge, and partner with platform engineering to make sure the infrastructure scales with demand.

This is equal parts strategy, organization, and technical judgment. You'll take ambiguous, high-level vision and turn it into execution - aligning teams and resources to business goals, and translating complex AI roadmaps for executives. You'll report to the CTO and work closely with leaders across R&D, Ops, CX, and Claims.

Responsibilities
Establish how AI initiatives are prioritized, staffed, coordinated, and delivered across various departments, bringing ownership and order to a fast-moving space.
Continuously assess external GenAI tools, platforms, and vendors; make build-vs-buy calls; and bring the best of what's out there into us.
Guide how we designs prompts, context layers, tools, and guardrails to make agentic orchestration reliable in production.
Ensure that across the company there are formal and informal education initiatives, many of which you will own or lead yourself.
Ensure the core AI foundations: serving, retrieval, evaluation, observability, and reliability - scale with the business.
Translate high-level vision into a sequenced roadmap, align resources to the highest-impact priorities, and measure outcomes against business goals.
Identify internal needs across teams, and articulate complex AI roadmaps clearly to non-technical, global executives.
Build the guardrails and governance around how the company works with AI.

Were hiring an AI Backend Engineering Manager to guide and grow a high-impact ML team driving AI-powered innovation across our B2B SaaS platform. Youll lead the design and delivery of AI solutions while mentoring engineers and setting the technical direction for AI-first development at scale.
This is a leadership role with a balance of hands-on engineering and team management, perfect for someone who thrives on solving technical challenges, inspiring a team, and shaping the future of AI in fintech automation.
What You Will Do
Lead & Mentor: Manage, mentor, and grow a team of AI/ML/Backend engineers, fostering technical excellence and career development.
Set Technical Direction: Define the ML strategy, ensuring best practices in architecture, frameworks, and operationalization.
Build and deploy AI-based solutions: Oversee the development and deployment of GenAI/LLM-powered solutions that address real-world challenges across our products.
Scale & Operationalize: Establish scalable ML infrastructure, CI/CD, observability, and data pipelines for high-availability production systems.
Collaborate Cross-Functionally: Partner with product managers, engineers, and business stakeholders, clearly communicate progress, challenges, and outcomes.