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We are Tailor Brands We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business. We Need You! At Tailor Brands, our developers take full ownership across the stack - from ideation and architecture to deployment, observability, and maintenance. You’ll craft seamless user experiences, build scalable backend systems, and help shape how AI integrates into our engineering workflows and product development.In our full CI/CD environment, you’ll work closely with a passionate team, leveraging modern technologies and AI-driven tooling to accelerate development, automate repetitive tasks, and deliver high-quality, high-impact solutions that empower millions of small businesses worldwide. Key Responsibilities
* Collaborate with product managers, designers, and fellow engineers to bring ideas to life.
* Build next-generation web applications focused on user experience and scale.
* Create efficient and reusable front-end abstractions and systems, while adopting AI-powered tools that accelerate UI development (e.g., Figma-to-code generation).
* Craft secure, scalable, and maintainable backend services, and contribute to decisions around how AI/MCP capabilities are exposed across microservices.
* Lead architecture design, implementation, and monitoring of solutions.
* Perform code reviews, drive engineering best practices, and help the team adopt AI tools that boost productivity and improve developer experience.
* Champion modern technologies - including AI integrations, MCP patterns, observability, and automation - to push our engineering organization forward.

Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.