Were looking for a commercially minded revenue leader with strong customer instincts, sharp business judgment, and a history of scaling post-sales organizations in high-velocity SaaS environments. As Director of Technical Account Management, EMEA, you will own core revenue outcomes: renewals, expansions, retention, and account growth, while shaping our commercial strategy with enterprise and strategic accounts. Youll lead a team that blends technical credibility with business partnership to unlock measurable customer value and long-term revenue impact.
Responsibilities:
Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals.
Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account growth execution.
Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.
Requirements: 5+ years in technical customer-facing roles with direct commercial or quota-adjacent responsibility (TAM, SE, CSM, AM, PS, etc.).
3-5 years in post-sales or revenue leadership roles at high-growth SaaS companies, successfully leading teams through change.
3-5 years selling to highly technical buyers (DevOps, developers, IT) with strong technical and commercial fluency.
Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics.
Proven record of delivering renewal, retention, and upsell targets.
Demonstrated success in pricing strategy, commercial negotiation, and value-based selling.
Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, DevOps a plus).
Excellent communication, negotiation, executive-level influence, and customer credibility.
Working days are Mon-Fri.
Ability to work on-site in our TLV office 3 days per week.
This position is open to all candidates.