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We seek a detail-oriented Global Reseller Operations to oversee global customers' end-to-end onboarding while ensuring seamless reseller operations. This role requires strong operational expertise, customer engagement skills, and financial oversight to support AWS reseller compliance and customer satisfaction.
Schedule: required to work 2 days out of the week in the NA timezone (13:00-22:00) and 3 days in the EMEA timezone (09:00-18:00).
Responsibilities
End-to-End Customer Onboarding & Offboarding: Led the full lifecycle of onboarding and offboarding global customers from A to Z, ensuring a smooth transition from sales to service delivery. Manage account setup, ensure compliance with AWS reseller requirements, and facilitate a smooth handover between internal teams.
Offering assistance to Global Customers in NA and EMEA.
Reseller Operations Management: Oversee and optimize AWS reseller operations, ensuring compliance with AWS Partner programs, pricing models, and best practices.
Customer Support & Engagement: Assist global customers across NA and EMEA time zones, ensuring service quality and SLA adherence.
AWS Account & Incentive Alignment: Work closely with AWS account teams to maximize reseller benefits, align with AWS incentive programs, and ensure customers receive the services they purchase.
Financial Oversight: Collaborate with finance teams to ensure accurate revenue recognition and reporting.
Market & Policy Awareness: Stay up to date with AWS pricing changes, program updates, and industry best practices to ensure compliance and operational excellence.