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Required Training Manager
About the position:
This role owns the Voca CIC training function end-to-end, from strategy and curriculum design through lab development, live delivery, and continuous improvement. You will be the go-to expert for enablement across internal teams, channel partners, and enterprise customers globally, working cross-functionally with Product, R&D, and Sales to keep training aligned with the product and the market. If you want to be the person who makes sure every partner, customer, and teammate truly understands how to unlock the power of Voca CIC. This is where it happens.
About the Product:
Voca CIC is our flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where theyre going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.
Responsibilities:
Design, develop, and own the Voca CIC training curriculum end-to-end, covering platform administration, IVA design, contact center operations, and integrations, tailored to multiple audience levels including agentsand supervisors, administrators, partners, and technical teams.
Deliver remote instructor-led training sessions, for customers, channel partners and resellers, and internal teams including Professional Services, Support, and Sales Engineers.
Build and maintain hands-on lab environments and practical exercises that simulate real-world Voca CIC deployments and AI-driven contact center scenarios
Develop and manage a structured certification program to ensure consistent Voca CIC knowledge and delivery quality across the reseller and end customers ecosystem.
Create and maintain a full range of training assets including presentations, e-learning modules, video walkthroughs, quick-reference guides, and knowledge base content to support self-service enablement at scale.
Collaborate with Product Management and R&D to stay current on new features and releases, and translate product changes into updated training materials at every release cycle.
Evaluate training effectiveness through assessments, certification pass rates, and learner feedback, and continuously iterate to improve content quality and delivery outcomes.
Identify knowledge gaps in the field by working closely with the Voca SME, Professional Services, and Customer Success teams, and address them through targeted enablement programs.

We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
About Us:
We bring over 30 years of expertise in enterprise voice services, with a strong track record of innovation in Conversational AI SaaS applications. Our Voice.AI platform powers workplace transformation for more than 50 Fortune 100 enterprises, enabling smarter, AI-driven collaboration.
Meeting Insights, launched in early 2024, has rapidly gained traction with hundreds of customers and POCs. We are now entering an exciting new phase of growth and product evolution.
We are an open, inclusive, and diverse organization where employees are at the heart of everything we build. We offer a flexible, collaborative environment and meaningful opportunities for career growth.
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities.

We are looking for a Technical Customer Success Manager who will be responsible for customer onboarding, on-site implementation and deployment, training, adoption, and ongoing technical success of the Meeting Insights On-Prem platform.
This role combines Customer Success, Professional Services, and Solution Engineering, working closely with customer IT and security teams to ensure successful deployment, adoption, and long-term technical success of the Meeting Insights On-Prem platform.
This is an on-site, customer-facing role that works directly with government, financial services, and healthcare customers, with a strong focus on the deployment, implementation and ongoing technical operations of the Meeting Insights On-Prem platform, in secure environments.
Please note that this position requires a valid security clearance and must be maintained throughout employment. This is a mandatory requirement for the role.
Key Responsibilities:
Lead end-to-end deployment of our MIA OP product at customer sites.
Install, configure and validate on-premises and hybrid environments.
Work closely with customer IT, Security and UC teams.
Deliver administrator and end-user training.
Ensure successful onboarding and long-term adoption.
Successfully lead trial periods and production rollouts end-to-end.
Troubleshoot technical issues and coordinate with R&D and Product Management.
Produce deployment documentation and best-practice recommendations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We are seeking an experienced Software Architect to lead the technical vision and architectural strategy of our cloud-native SaaS platform. Our team develops an Azure-based platform for building AI agents and integrating them with telephony and voice communication systems, enabling intelligent, real-time customer interactions at scale.
Our platform is built on a large-scale, distributed microservices architecture powered primarily by Node.js and deployed on Kubernetes. The technology stack includes Docker, Terraform, Azure cloud services, and advanced AI technologies such as Large Language Models (LLMs), Text-to-Speech (TTS), and Speech-to-Text (STT) services.
The ideal candidate combines deep software architecture expertise with strong hands-on engineering capabilities. They bring a proven background in cloud-native platforms, distributed systems, modern DevOps practices, and AI-driven application development. Comfortable operating across architecture, infrastructure, and implementation layers, they thrive on solving complex technical challenges.
Responsibilities:
Define and evolve the overall system architecture and technical roadmap.
Drive architectural decisions that ensure scalability, reliability, security, and performance.
Establish engineering standards, best practices, and design principles across development teams.
Provide technical leadership and mentorship to engineering teams throughout the software development lifecycle.
Collaborate closely with product, engineering, and operations teams to deliver high-quality solutions.
Participate hands-on in architecture reviews, system design, code reviews, troubleshooting, and performance optimization.
Lead cloud-native and DevOps initiatives, ensuring efficient deployment, monitoring, and operational excellence.
Promote and leverage AI-assisted development tools and practices to improve engineering productivity, code quality, and delivery velocity.

We are looking for a Service Reliability Engineer to support our enterprise-grade SaaS Meeting Intelligence solution, working closely with enterprise customers, partners, and internal teams to deliver measurable value.
You will join a dynamic R&D group developing AI-powered UC recording SaaS solutions, and provide expert support for complex production issues in collaboration with field engineers, R&D, and customers.
This is a hands-on role requiring strong troubleshooting skills, a passion for learning new technologies, and ownership of service reliability and quality.
The position is based in Israel, as part of a global SRE team with members in the USA and Israel.
Your mission:
Investigate, troubleshoot, and resolve complex production issues and escalations
Monitor production systems and proactively identify potential reliability risks
Participate in a 24/7 on-call rotation to support critical incidents
Work closely with R&D, QA, PM, CSM, and other teams to resolve issues and improve system reliability
Collaborate directly with customers on technical escalations on a regular basis
Analyze incidents, perform root cause analysis, and contribute to post-incident reviews
Follow and contribute to troubleshooting protocols and best practices
Maintain and improve monitoring, alerting, and observability tools
Create and maintain internal environments for testing and troubleshooting
Document solutions and contribute to internal and customer-facing knowledge bases
Support training activities for service teams when required.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience,
and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are looking for an India market expert with extensive business development and sales experience in the Indian market, particularly within the Government and Public Sector.
The ideal candidate has spent a significant part of their career focused on India, has an established network of senior-level contacts within Government Ministries and public sector organizations, and a proven ability to open doors, build trusted relationships, and create new business opportunities.
The position is based in Israel and requires frequent travel to India to meet with government ministries, public sector organizations, customers, partners, and other key stakeholders.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.
Your mission:
Develop and expand relationships with Government Ministries and public sector organizations across India.
Open doors and establish access to senior government decision-makers and key stakeholders.
Identify, create, and develop new business opportunities within the Indian Government and Public Sector.
Leverage existing relationships and networks to generate strategic opportunities.
Build and manage relationships with local partners and system integrators.
Work closely with the India Sales leadership team to advance strategic opportunities and support business growth.
Represent the company in meetings, business events, and customer engagements in India.

We're seeking an experienced DevOps Engineer to design, automate, and maintain cloud-native infrastructure for scalable microservices deployments while working closely with the SRE team. This role requires 3+ years of hands-on cloud experience with strong Kubernetes expertise and GitOps practices to support development and QA teams across production and development environments.
Provision and manage infrastructure using Terraform IaC across cloud platforms.
Orchestrate advanced Kubernetes deployments with ArgoCD, Helm charts, and GitOps workflows.
Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or equivalents.
Implement full observability stack with Grafana (Prometheus, Loki, Tempo), Azure Monitor, or equivalent tools for comprehensive metrics, logs, and tracing.
Containerize microservices with Docker and deploy across multi-environment setups.
Automate operations with Bash scripting; develop custom tools in Python/Go as needed.
Manage databases including MongoDB; handle basic L3/L4 networking, protocols, and DNS.
Collaborate closely with SRE team on reliability, incident response, and on-call rotations.
About Us
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Required Customer Success Manager
Description:
As a Customer Success Manager you will own a portfolio of strategic Meeting Insights customers and managed service provider partners, with responsibility for adoption, customer health, retention, and value-led expansion. This is a hands-on, commercially aware Customer Success role focused on helping customers embed Meeting Insights into their daily workflows, realize measurable business value, identify new use cases, and expand usage over time. The CSM will work closely with Sales, Product, Support, and R&D to drive customer outcomes and long-term account growth.
Responsibilities:
Own a portfolio of Meeting Insights customers, with direct responsibility for adoption, customer health, retention & expansion.
Partner with managed service providers to support onboarding, enablement, adoption, and successful delivery of Meeting Insights across their customer base.
Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes.
Guide and train customers through a trial period, onboarding, and value validation, converting successful trials into commercial commitments within agreed timelines.
Identify new use cases and expansion opportunities across departments, teams, users, and business units.
Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities.
Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth.
Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams.
Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans.
Maintain accurate CRM records, act as the voice of the customer internally and contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights.
About Us
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We are looking for a Board Design Engineer to join our team. In this role, you will be responsible for the end-to-end development of hardware boards, including schematic
design, component selection, PCB layout guidance, board bring-up, debugging, validation, and release to production.
Responsibilities:
Design and develop hardware boards for our products.
Create schematics and select components according to system requirements.
Guide PCB layout activities.
Perform board bring-up, debugging, testing, and validation.
Support product release to production.
Work closely with relevant teams throughout the development process.

We are looking for a candidate with a deep understanding of business operations and Logistics, strong analytical capabilities, and a proven ability to implement process improvements.
Key Responsibilities
Act as a hands-on, data-driven expert in global fulfillment and logistics performance.
Design and maintain detailed reports and BI dashboards to monitor KPIs and Global Fulfillment operational performance. Incorporate AIs capabilities.
Collect and analyze Global Fulfillment data from various business worldwide.
Ensure data accuracy, consistency, and alignment across ERP system.
Develop and implement process improvements to enhance efficiency and reduce costs.
Work closely with Logistics Warehouses to provide ongoing support and guidance on operational improvements.
Support leadership with performance insights, scenario analysis, and decision support.