we are looking for a Junior Account Support Manager.
The Account Support Manager (ASM) is responsible for the overall customer experience and delivery of the proactive support contract to enterprise accounts. The role bridges technical and business understanding, ensuring alignment between customer IT goals and solutions, while fostering collaboration across internal and external teams to create sustained business value.
Key Responsibilities:
Deliver and manage the proactive support service contract for enterprise customers across multiple sites.
Translate customer business needs into tailored portfolio-based solutions.
Proactively manage escalations and lead recovery actions during critical situations.
Build and maintain strong, trust-based relationships with customer management and executives.
Identify opportunities for business growth through additional services or solutions.
Provide consultative advice and best practices related to IT infrastructure and operations.
Coordinate between internal teams, partners, and customers to resolve cross-technology incidents.
Manage the Annual Support Plan (ASP) process, ensuring timely reporting, reviews, and progress tracking.
Participate in or lead small improvement projects that enhance IT environment stability and customer satisfaction.
Requirements: Minimum 3 years experience with IT Infrastructure (OS, Physical & Virtual servers, storage, network)
Proven ability to manage executive-level relationships (C-Level engagement).
Excellent communication, collaboration, and problem-solving skills across multi-functional teams.
Experience in managing escalations, SLAs, and proactive maintenance plans.
Experience with leading projects and initiatives with multi-function parties (internal and vendors)
Fluent English - verbal and written.
Advantage
Minimum of 2 years experience in enterprise account management.
Minimum 2 years hands-on experience with managing one or more of the following IT Infrastructure: Linux, Physical & Virtual servers, storage, network
Strong technical knowledge of infrastructure solutions (servers, storage, networking, and cloud).
Business acumen with the ability to identify and develop new opportunities.
Personal Attributes:
Customer-oriented mindset with high ownership and accountability.
Strong interpersonal and presentation skills.
Ability to balance technical depth with business understanding.
Self-motivated, proactive, and results-driven.
Comfortable working in a dynamic, cross-functional, and international environment.
This position is open to all candidates.