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We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment. Responsibilities:
* Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.
* Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.
* Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.
* Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? We are looking for a Data Analyst with approximately 2 years of experience to join our team and help turn data into meaningful business insights. In this role, you will analyze data from multiple sources, build reports and dashboards, identify trends and opportunities, and support data-driven decision-making across the organization. You will work closely with different business and data teams, helping translate business questions into clear and actionable analyses.
What you'll do
* Gather, analyze, and interpret data from multiple internal and external sources.
* Create and maintain BI reports and dashboards for business stakeholders.
* Identify trends, patterns, and anomalies in data and translate them into actionable insights.
* Perform ad-hoc analyses to support business and operational decisions.
* Use SQL to extract, combine, and analyze data from different sources.
* Collaborate with cross-functional teams to understand business needs and develop data-driven solutions.
* Support improvements to reporting processes, data quality, and analytical capabilities.
* Present findings and recommendations to managers and business
* stakeholders to help guide day-to-day decisions.


Business Unit:
Data