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PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? About the role You will own AI products end to end, from discovery with the business, through vendor and platform selection, to production launch and measured business impact. This is not a roadmap-only role. You will be in the tools, prototyping with LLM platforms, writing and testing prompts, reviewing agent conversations, querying data and building working demos yourself before handing anything to engineering. What you'll do
* Own the full lifecycle of one or more AI products: problem framing, PRD, launch, iteration and scale-up.
* Work directly with business units (service, sales, claims, underwriting) to turn operational pain points into measurable AI use cases.
* Build hands-on: prototype agents and internal tools on approved platforms, test them yourself, and iterate on prompts, flows and guardrails.
* Analyse agent performance data and drive quality improvements.
* Define and track product KPIs tied to business outcomes.
* Partner with GRC, legal, privacy, security and data teams to move solutions through our AI SDLC and governance gates, including EU AI Act obligations.
* Manage AI vendors and technology partners across evaluations, POCs, commercial and delivery milestones.
* Support our AI Center of Enablement: help business builders scope, build and safely deploy their own solutions, and know when to escalate to professional development.
* Manage backlog, sprint planning and releases in a fast-moving, multi-country environment.
* Track the market and bring back what's actually usable: new models, agent frameworks and platforms.


Business Unit:
PassportCard Labs

Required Frontend Team Leader
Experienced, leading Frontend Developer? It's time for your next challenge.
The team is responsible for the frontend development of multiple SaaS web products (CRM, Commerce, Data Automation) in a highly innovative, technical, and empowering work environment.
Our products are in use by millions of users worldwide, delivering smart and intuitive web experiences that put the end-user in the center.
Responsibilities:
Responsible for tasks analysis, design, timelines and quality
Work closely with the company CTO and Product Managers
Work closely with other development and QA teams and groups
Responsible for the code standard and code quality of the team
Responsible to enforce the development processes of the team
Report risks or any delays in advance
Committed to team tasks
Support team members.

Required Backend Team Leader
Experienced Backend Team Leader? It's time for your next challenge.
Our mission is to create the ultimate CRM Suite for our clients to manage, sell, automate, track & grow their customer database and sales.
Were responsible for crafting innovative, smart & flexible SaaS systems that help companies to scale and grow in challenging environments.
Our solutions are implemented worldwide, in more than 15 countries, delivering outstanding digital experiences for millions of people.
As we continue to grow, were looking for a passionate, fun to work with, Backend Team Leader to join our team and build great products with us.
Responsibilities:
Lead a team of backend developers including hands-on involvement
Responsible for tasks analysis, design, timelines and quality
Work closely with the company CTO and Product Managers
Work closely with other development and QA teams and groups
Responsible for the code standard and code quality of the team
Responsible to enforce the development processes of the team
Report risks or any delays in advance
Committed to team tasks
Support team members.

Required Mid-Senior Backend Developer
Experienced Backend Developer? It's time for your next challenge.
The team is responsible for the backend development of multiple SaaS web products (CRM, Commerce, Data Automation) in a highly innovative, technical, and empowering work environment.
Our products are in use by millions of users worldwide, delivering smart and intuitive web experiences that put the end-user in the center.
In this role you will design & develop a challenging high-end SaaS web products for some of the biggest operations in the world, in a great work atmosphere and with highly skilled teammates.
Responsibilities:
Design, build, and maintain efficient, reusable, and reliable code for the development of our products API, Backoffice and Backend services
Work closely with your team leader and engineering colleagues to achieve the optimal implementation.