לוח משרות דרושים בהרצליה, לחיפוש זה נמצאו 2,365 משרות

We are looking for a Global Tier 1 Support Manager. The demands on our global support operation are growing fast - and the way we deliver support is transforming just as quickly.

The Global Tier 1 Support Manager is responsible for the performance of our Tier 1 support operation globally - across all channels and delivery models, including us in-house offices, distributor/partner Tier 1 teams, and outsourced contact centres. This is a matrix management role.

The teams you oversee are distributed across geographies and report locally to their own managers - your job is to align them, set the standard, track performance, and make sure things get fixed when they are not working. You will be close to the data and close to the issues - reviewing dashboards daily, working directly with local team leads, and pushing AI and automation into the operation as a practical way to handle more volume without adding headcount.

Your key responsibilities will include:

Matrix Team Oversight & Alignment Work with Tier 1 team leads across our offices, partner networks, and third-party providers. Your influence comes from clear standards, good data, and strong relationships. Make sure every team lead knows what good looks like and has what they need to deliver it.
Multi-Team Coordination Oversee Tier 1 support across all channels (phone, email, chat, portal) and all delivery models - our offices, distributor/partner teams, and outsourced contact centres. Make sure processes are consistent and teams are not operating in silos.
Efficiency Improvement Through AI & Automation Actively bring AI into the day-to-day operation - IVR automation, AI-assisted agent tools, self-service deflection, smarter triage. Identify the use cases and work with our implementation teams to deliver AI based solutions.
Performance Tracking & Alerts Work from a dashboard every day. Set up targets and alerts alerts so that our SLA standards are adhered to and that volume spikes, or quality drops are caught immediately. Look at metrics such as First Call Resolution (FCR), Average Handling Time, Average Waiting Time, CSAT and Produce a weekly summary for senior stakeholders and flag issues before they develop.
Monthly Business Reviews Run the MBR process with all Tier 1 delivery partners including third-party contact centres. Make sure the numbers in the room are the right ones and that the conversation results in clear actions, not just a slide deck.
Knowledge & Training Make sure every Tier 1 team - in-house, partner, and third-party - has access to current, accurate product and process knowledge. Work with the KMS and LMS owners, identify gaps, and make sure training actually happens and sticks.
Staffing & Capacity Use volume and trend data to validate that headcount requests are correctly calibrated to actual need.
Working Across Teams Work closely with Tier 2, Product, R&D, and the Business Tools team. Most support problems have a root cause outside of support - your job is to find it and make sure the right people are fixing it.
Partner & Distributor Teams Work with distributor and partner Tier 1 teams to improve their support capability - fewer unnecessary escalations to us, better handling at the partner level.

We are seeking a Senior Fullstack Developer to join our EV Solutions team.

This role focuses on designing, developing, and maintaining end-to-end solutions that power our payments infrastructure and electric vehicle (EV) ecosystem, with the primary focus on payments. The ideal candidate has deep expertise in backend development for large-scale production systems, combined with Android development experience for building the frontend/mobile layer, enabling them to build scalable services, reusable SDKs and components, and intuitive mobile experiences.

Your key responsibilities will include:
Lead the design and development of backend services and APIs that power payment processing and EV solutions, ensuring scalability, reliability, and ease of integration.
Design, build, and maintain high-throughput backend services using Node.js - including queueing and caching layers - for production-scale payment and EV systems.
Develop and maintain Android applications using Kotlin as the frontend/mobile layer for payments and EV features.
Collaborate with cross-functional teams (Backend, Mobile, Product, and QA) to define and deliver new features across the payments and EV ecosystem.
Take ownership of features throughout the entire development lifecycle, from design and implementation to deployment and production support.
Provide mentorship and technical guidance to junior developers, fostering best practices in coding, design patterns, and architectural decisions.
Debug, optimize, and maintain existing backend services, SDKs, mobile applications, and UI components to ensure seamless functionality and high-quality performance at scale.

We are seeking a Senior Backend Developer to join us.

The Senior Backend Developer will be part of the R&D team and will report to the CTO of us.

Key Responsibilities:
Be a part of the core Backend team and leadership.
Design and execute on existing and new features architecture and related code/software.
Build and maintain new and existing microservices.
Work closely with the CTO, product, strategy, and tech teams to understand the companys requirements, advise on various solutions & actions, and execute.

We are looking for a Project & Product Manager to join our team and lead end-to-end implementation, configuration, specification, and development projects for retail and ERP systems, with an emphasis on Odoo, for customers across fashion retail, supermarkets, fuel stations, and general retail.

This role combines end-to-end project management, product and business-process specification, day-to-day work with customers and technology teams, and daily use of advanced AI tools, especially Claude, to speed up specification work, document writing, requirements analysis, and even support for development, integrations, and customizations.

Your key responsibilities will include:

Project Management
Manage end-to-end implementation projects at customer sites, from kickoff through Go-Live and post-launch support - work plans, timelines, prioritization, and resources.
Track progress, manage risks, identify blockers early, and drive solutions.
Manage customers, vendors, and development/implementation/support teams; lead status meetings and follow-up on decisions and tasks.
Report ongoing status to management and customers: progress, risks, gaps, and action plans.

Product & Business Process Specification
Lead specification with customers: business needs, current-process mapping, and future-process planning.
Write BRDs, PRDs, user stories, process docs, and functional specs, translating complex requirements into clear, actionable solutions that balance customer needs, system constraints, product, and dev capacity.
Specify loyalty processes (benefits, coupons, point accrual/redemption) and their impact on POS, ERP, promotions, and reporting.
Partner with development/implementation to ensure the built solution matches spec; support testing, UAT, customer validation, and Go-Live prep.

Working with Advanced AI Tools
Use Claude and other AI tools daily to draft documents, break down requirements, build user stories and work plans, and analyze processes.
Use Claude to support development of customer solutions - automations, integrations, reports, workflow and configuration changes.
Write strong prompts, validate outputs professionally, and use AI critically - as an accelerator, not a substitute for judgment.

A growing early-stage FinTech startup company, building a next-generation financial platform for companies, is looking for its Founding Senior Software Engineerto join the founding team and play a key role in shaping the product, architecture, and engineering culture from the ground up.
This is a unique opportunity for a senior engineer who enjoys ownership, technical challenges, and building impactful products in a highly hands-on environment.
Responsibilities:
Design, develop, and own core features across the full stack.
Build scalable backend services, APIs, and data workflows.
Develop React-based frontend applications.
Design reliable PostgreSQL data models and ensure data integrity.
Take ownership of features from concept to production.
Collaborate with the CTO and founders on architecture and product decisions.
Contribute to engineering practices, infrastructure, and AI-assisted development workflows.

A product company in the fintech domain is looking for a Senior Flutter Developer to join its Mobile R&D team and build high-scale cross-platform mobile applications used by customers worldwide.
Responsibilities:
Develop and maintain Flutter applications for Android and iOS.
Design scalable, high-performance mobile solutions and contribute to architecture decisions.
Integrate REST APIs, WebSockets, and third-party SDKs.
Collaborate with Product, Design, Backend, QA, and DevOps teams.
Support releases, production issues, code reviews, and engineering best practices.
Mentor developers and help improve application quality and performance.
Requirements

A leading Israeli software company specializing in SaaS-based Human Resources management solutions is looking for a Project Manager to join its Core Systems Development team.
Role Description:
Manage and track the progress of software development projects from initiation to delivery
Coordinate and align activities across development, infrastructure, and implementation teams
Support testing processes and production releases (go-live)
Lead knowledge management and maintain comprehensive project documentation
Gather information and prepare responses for RFPs, tenders, and SOC audits
Ensure smooth communication between stakeholders and technical teams
Identify risks, resolve issues, and ensure timely project delivery

A leading Israeli software company specializing in SaaS-based Human Resources management solutions is looking for a Full Stack Developer to join its development team.
You will be responsible for building and enhancing a modern, scalable web platform using Angular on the frontend and C#/.NET on the backend, working with cutting-edge technologies and AI-assisted development tools.
Responsibilities:
Develop and maintain full stack web applications (Front End & Back End)
Build responsive UI components using Angular
Design and implement backend services using C# / .NET and Web API
Work with SQL Server for database design, queries, and optimization
Collaborate with product, QA, and R&D teams to deliver high-quality features
Participate in code reviews and ensure best practices in code quality and architecture
Integrate and utilize AI development tools to improve productivity and code quality
Support ongoing system enhancements and production maintenance

A deep-tech startup building real-time vision intelligence systems, is looking for a hands-on Embedded Hardware & System Integration Engineer to join its team and help develop advanced electro-optical systems for real-world applications.
This role is focused on hardware and system integration-not algorithms or optics. We are looking for someone who enjoys working with sensors, cameras, interfaces, suppliers, debugging, and bringing complex systems from concept to a reliable product.
Responsibilities:
Select and evaluate hardware components for electro-optical systems.
Analyze datasheets, ICDs, application notes, and technical specifications.
Work directly with suppliers on technical evaluations, integration requirements, and component selection.
Integrate cameras, sensors, and peripherals with embedded/edge computing platforms (e.g., NVIDIA Jetson).
Support hardware bring-up, system integration, testing, and debugging.
Troubleshoot issues related to hardware, power, communications, drivers, cabling, thermal performance, and system stability.
Define and execute component-level and system-level validation tests.
Maintain BOMs, wiring diagrams, integration documentation, and test procedures.
Support transition from prototype to production and field deployment.

A cutting-edge deep-tech startup is looking for a Senior Backend / Full-Stack Developer (backend-leaning) to join its core engineering team and help build advanced vision intelligence systems for early threat detection - including drones, boats, and other targets at the edge of visibility.
This role is ideal for someone who enjoys ownership, working across the stack, solving complex engineering challenges, and building meaningful real-world technology.
What youll do:
Own and build backend services in a distributed, event-driven system
Develop real-time data pipelines between edge devices and operator systems
Design and evolve core system architecture and data flows
Build and maintain features in Vue 3 + TypeScript when needed
Develop and scale a large, production-grade TypeScript codebase
Drive reliability, performance, and scalability in production systems
Work closely with product and engineering in a highly hands-on environment

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. The Procurement specialist is responsible for sourcing, performing commercial and contract negotiation, issuing purchase orders and frame agreements, tracking delivery schedule, managing long term relationship with local and global suppliers, and performing QBRs. The procurement specialist is expected to have technical understanding of Infinidat’s solution and experience manning in-direct sourcing.

Responsibilities:

* Plan, execute and manage the end-to-end procurement process
* Conduct supply market research to provide category intelligence and benchmarks on industry dynamics, trends, and best practices.
* Deal with complexed and challenging legal contracts.
* Build excellent relationships with respective global functions in the organization to understand their procurement needs, act as a subject matter expert and effectively lead procurement initiatives.
* Negotiating with suppliers to achieve best terms and commercial results.
* Identify and lead cost reduction initiatives to achieve financial goals.
* Review existing and new contracts with suppliers to ensure compliance with procurement policies and lead their renewals.
* Build and maintain long term relationships with suppliers and monitor suppliers' performance.

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. In your role as an Interoperability Team Leader at the INFINIDAT Solutions team, you will lead a highly skilled unit responsible for ensuring the Interoperability, availability, stability, and seamless integration of our core product, the iBox. You will drive the rapid implementation of new solutions across a diverse ecosystem of client platforms and third-party services, ensuring top-tier compatibility without compromising on system performance. In this position, you will work closely with various company departments, including Product Management, R&D, Professional Services, and Support.

Responsibilities:

* Managing engineers in the team as they navigate complex interoperability challenges, overseeing their work throughout the software design, implementation, and debugging phases. - Investigate and analyze complex system-level issues to ensure product stability
* Participate in technical reviews – requirement reviews, development design reviews, test design reviews and field report reviews
* Test planning, design and execution for the company’s products
* Setting up and maintaining long-running hardware and software test environments