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At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat RnD department is looking for an eager and bright individual to join us and own our DevOps and Build Automation solutions.

Responsibilities:

* You will assume full end-to-end ownership and responsibility for designing, improving and maintaining the company’s RnD delivery flow processes and infrastructure.
* Taking ownership of one of the most critical flows in the RnD department - developing & releasing Infinidat’s software product.
* Establish and evolve concepts in CI/CD pipelines for existing and new services.
* Work closely with development teams to improve the efficiency and stability of the build automation solution (distributed build, object caching, etc.)
* Work closely with various infrastructure teams in the company to improve automation of workflows
* Monitor and analyze performance and stability issues. Environment and tools
* Linux, Python, GitLab CI, Jenkins, Coverity, VMware, Ansible, Docker/Podman, CMake.
* 99% On-Prem.

We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.

The ideal candidate is a strong hands-on problem solver, an excellent communicator in Hebrew and English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.

This is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools.

What youll do
Own complex technical and product-related support cases from investigation through resolution.
Provide high-quality support to customers in Hebrew and English across written and live interactions.
Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.
Act as a senior point of contact for escalations, sensitive customer situations, and priority cases.
Mentor teammates by sharing knowledge, setting a high bar for case handling, and helping improve team practices.
Use AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency.
Help to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and documentation to improve support effectiveness.
Identify opportunities to reduce friction, improve self-service, and optimize internal support flows.
Collaborate with Product, R&D, Customer Success, TPE, and other internal stakeholders to resolve issues and improve the customer experience.

seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.

As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.

What youll do:
Technical Support & Troubleshooting.
Provide technical support globally across all our offices, with primary focus on your assigned region (EMEA).
Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments.
Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team.
Install, configure, and troubleshoot end-user devices, software, and peripherals.
Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events
Service Management.
Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions.
Prioritize incidents and requests in alignment with Service Level Agreements (SLAs).
Walk colleagues through problem-solving processes and provide clear guidance on IT products and services.
Escalate unresolved issues to the next level of support with complete context and documentation.
Operations & Continuous Improvement.
Facilitate IT onboarding and offboarding processes, ensuring a smooth employee lifecycle experience.
Maintain accurate IT asset inventory and support asset lifecycle management.
Create and maintain knowledge base articles and technical documentation for the team and self-service channels.
Identify and suggest improvements to IT procedures, workflows, and automation opportunities.
Leverage AI tools and automation to improve support efficiency, reduce resolution times, and enhance the employee experience.

We are looking for an experienced DevOps Platform Engineer to join our Application Infrastructure team.

In this role, you will design, build, and operate scalable platforms and infrastructure that enable engineering teams to develop, deploy, and run services efficiently, securely, and reliably.

You will work in a complex, large-scale production environment using AWS, Kubernetes, Infrastructure as Code, automation, observability, and AI-driven technologies.

What youll do:
Design, build, and maintain application infrastructure and platforms used by engineering teams.
Develop scalable, reliable, and secure infrastructure on AWS.
Build and improve CI/CD pipelines, deployment processes, and infrastructure automation.
Manage and operate Kubernetes-based production environments.
Develop self-service tools and platform capabilities that improve developer productivity and experience.
Improve system reliability, availability, performance, and scalability.
Define and implement best practices for infrastructure, deployments, observability, and security.
Lead troubleshooting, incident investigation, and root cause analysis for complex production issues.
Collaborate with R&D, Security, Architecture, Data, and Cloud teams.
Evaluate and implement AI-based tools for infrastructure automation, operational efficiency, incident analysis, and developer workflows.
Develop or integrate AI agents, LLM-based tools, and AIOps capabilities into platform engineering processes.

Required NOC Engineer
As a NOC Engineer, you will:
Troubleshoot and debug technical incidents
Monitor and troubleshoot various systems
Monitor and investigate OPSEC incidents
Provide clients with a professional first point of contact
Handle day-to-day production issues
Continuously develop and improve the teams service and processes
Work in shifts 247, including weekends and holidays
Perform preventive maintenance.

Required Infrastructure Operations Specialist
As an Infrastructure Operations Specialist, you will:
Manage and support product infrastructure across operational environments.
Lead implementation processes from research and planning to production.
Dive into detailed operational work and help turn hands-on challenges into scalable, structured processes.
Research new tools, methodologies, vendors and technologies to strengthen the teams capabilities.
Operate in a dynamic environment where priorities may change quickly.

Required Command & Control Operator
As a Command & Control Operator, you will:
Be part of the security department team
Work in shifts 247, including weekends and holidays
Serve as the first point of contact for employees, visitors, customers and business partners
Detect, assess, document and escalate security and operational incidents
Staff the companys main reception during day shifts and ensure a professional, welcoming experience
Monitor security systems and operational platforms to detect, assess, document and escalate security and operational incidents
Prioritize emerging threats to protect assets and information
Support business continuity activities and emergency response
Maintain operational logs, reports and shift handovers.

At our company, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. Were looking for passionate and bright individuals who wish to take part in the design, development and all technical-related aspects of our companys platform team The selected candidate will be part of a professional team that develops in C ++/ Python over Linux high-performance, multi-threaded, clustered, mission-critical, server-side products.
Responsibilities:

* Design and development of C ++/ Python code according to product requirements.
* Addition of new features, as well as maintenance, refactoring and improvement of existing products and code bases.
* Accountability for code standards, quality and performance.

We are looking for a Network engineer to join our IT Network team. We are looking for an all-around player who will join our network team performing a variety of tasks including WAN/LAN infrastructure Cloud networks and High-performance networks support and maintenance and Developing/Automating the IT infrastructure.
Responsibilities:
Maintaining the network's integrity including implementing new systems, troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies
Defining, installing and maintaining new network solutions
Monitoring the network performance over time
Managing multi-vendor environment (Juniper, Cisco, Arista, Dell, Fortinet)
NETOPS attitude (network as a code, network automation, auto provision)
Tier 3 and tier 4 troubleshoot and support
Supporting various development Departments.

We are looking for an experienced Data Center Operations Engineer to join our IT department. In this role, you will maintain and support a large-scale global server and GPU infrastructure, monitor and troubleshoot hardware failures, and collaborate with senior system specialists to resolve complex issues across production and research environments.
We offer a dynamic, innovative production and research environment and expect a strong commitment to maintaining high service availability, performance, and reliability.
Responsibilities:
Deploy (rack and cable) new servers, GPUs, and infrastructure hardware.
Monitor and troubleshoot IT infrastructure hardware issues across all company data centers.
Coordinate vendor engineers site visits.
Perform hardware break/fix activities including replacement of drives, RAM, CPUs, GPUs, power supplies, and other server components.
Maintain firmware versions up to date.
Manage company data center inventory.
Monitor and manage DC environment parameters including power usage, airflow, cooling, and rack capacity.
Support and keep hardware in an high-performance compute environments used for compute-intensive workloads and research activities.

We are looking for a Senior DevOps Engineer to join our DevOps team.

The perfect candidate will be a team player with a high level of professionalism and knowledge in DevOps technologies, with a leadership background.

The Senior DevOps Engineer will report directly to the DevOps Team Leader.

Your key responsibilities will include:
Provide architectural solutions for complex infrastructure requirements involving large-scale systems and rapid growth.
Define and manage the automated production process.
Take ownership of technical issues and work with our development group to resolve advanced issues and bugs.

We are looking for a Global Tier 1 Support Manager. The demands on our global support operation are growing fast - and the way we deliver support is transforming just as quickly.

The Global Tier 1 Support Manager is responsible for the performance of our Tier 1 support operation globally - across all channels and delivery models, including us in-house offices, distributor/partner Tier 1 teams, and outsourced contact centres. This is a matrix management role.

The teams you oversee are distributed across geographies and report locally to their own managers - your job is to align them, set the standard, track performance, and make sure things get fixed when they are not working. You will be close to the data and close to the issues - reviewing dashboards daily, working directly with local team leads, and pushing AI and automation into the operation as a practical way to handle more volume without adding headcount.

Your key responsibilities will include:

Matrix Team Oversight & Alignment Work with Tier 1 team leads across our offices, partner networks, and third-party providers. Your influence comes from clear standards, good data, and strong relationships. Make sure every team lead knows what good looks like and has what they need to deliver it.
Multi-Team Coordination Oversee Tier 1 support across all channels (phone, email, chat, portal) and all delivery models - our offices, distributor/partner teams, and outsourced contact centres. Make sure processes are consistent and teams are not operating in silos.
Efficiency Improvement Through AI & Automation Actively bring AI into the day-to-day operation - IVR automation, AI-assisted agent tools, self-service deflection, smarter triage. Identify the use cases and work with our implementation teams to deliver AI based solutions.
Performance Tracking & Alerts Work from a dashboard every day. Set up targets and alerts alerts so that our SLA standards are adhered to and that volume spikes, or quality drops are caught immediately. Look at metrics such as First Call Resolution (FCR), Average Handling Time, Average Waiting Time, CSAT and Produce a weekly summary for senior stakeholders and flag issues before they develop.
Monthly Business Reviews Run the MBR process with all Tier 1 delivery partners including third-party contact centres. Make sure the numbers in the room are the right ones and that the conversation results in clear actions, not just a slide deck.
Knowledge & Training Make sure every Tier 1 team - in-house, partner, and third-party - has access to current, accurate product and process knowledge. Work with the KMS and LMS owners, identify gaps, and make sure training actually happens and sticks.
Staffing & Capacity Use volume and trend data to validate that headcount requests are correctly calibrated to actual need.
Working Across Teams Work closely with Tier 2, Product, R&D, and the Business Tools team. Most support problems have a root cause outside of support - your job is to find it and make sure the right people are fixing it.
Partner & Distributor Teams Work with distributor and partner Tier 1 teams to improve their support capability - fewer unnecessary escalations to us, better handling at the partner level.

We are looking for a Project & Product Manager to join our team and lead end-to-end implementation, configuration, specification, and development projects for retail and ERP systems, with an emphasis on Odoo, for customers across fashion retail, supermarkets, fuel stations, and general retail.

This role combines end-to-end project management, product and business-process specification, day-to-day work with customers and technology teams, and daily use of advanced AI tools, especially Claude, to speed up specification work, document writing, requirements analysis, and even support for development, integrations, and customizations.

Your key responsibilities will include:

Project Management
Manage end-to-end implementation projects at customer sites, from kickoff through Go-Live and post-launch support - work plans, timelines, prioritization, and resources.
Track progress, manage risks, identify blockers early, and drive solutions.
Manage customers, vendors, and development/implementation/support teams; lead status meetings and follow-up on decisions and tasks.
Report ongoing status to management and customers: progress, risks, gaps, and action plans.

Product & Business Process Specification
Lead specification with customers: business needs, current-process mapping, and future-process planning.
Write BRDs, PRDs, user stories, process docs, and functional specs, translating complex requirements into clear, actionable solutions that balance customer needs, system constraints, product, and dev capacity.
Specify loyalty processes (benefits, coupons, point accrual/redemption) and their impact on POS, ERP, promotions, and reporting.
Partner with development/implementation to ensure the built solution matches spec; support testing, UAT, customer validation, and Go-Live prep.

Working with Advanced AI Tools
Use Claude and other AI tools daily to draft documents, break down requirements, build user stories and work plans, and analyze processes.
Use Claude to support development of customer solutions - automations, integrations, reports, workflow and configuration changes.
Write strong prompts, validate outputs professionally, and use AI critically - as an accelerator, not a substitute for judgment.