לוח משרות דרושים הייטק מחשבים ורשתות בטירת כרמל

* Provide first and second-level Technical Support for employees
* Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
* Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
* Administer user accounts, passwords, security policies, and backup systems
* Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
* Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
* Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
* Serve as the primary technical contact for shore-based office users
* Maintain accurate IT asset inventory and ensure up-to-date documentation.

About the Role We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide. What you will be doing {responsibilities and duties}: IT Operations & Infrastructure · Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems. · Ensure system availability, performance, and scalability to support business growth. · Guarantee compliance with corporate IT policies and medical device industry regulations. Cybersecurity · Lead the company’s cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data. · Conduct regular risk assessments, vulnerability scans, and penetration testing. · Oversee incident response, disaster recovery, and business continuity planning. Cloud & Service Management · Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability. · Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency. · Oversee vendor and service provider relationships. Helpdesk & Organizational Service Framework · Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality. · Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs). · Drive continuous improvement in IT support processes, knowledge base, and self-service tools. Innovation & Technology Enablement · Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience. · Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services. · Act as a technology champion, driving innovation across the organization. Project Management · Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution. · Collaborate with business leaders to align IT initiatives with corporate strategy. · Drive digital transformation projects to enhance collaboration, security, and productivity. Leadership & Team Management · Supervise and mentor IT team members, including infrastructure and helpdesk staff. · Foster a culture of accountability, continuous improvement, and knowledge sharing. · Build strong relationships with global IT counterparts and local business leaders. · Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.