We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.
The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.
You will:
Lead complex pre-sales engagements from opportunity qualification through project award.
Design innovative solutions leveraging our intelligence analytics, SIGINT, cyber, AI, telecommunications, big data, and cloud portfolio.
Build trusted relationships with customer technical and executive stakeholders.
Lead cross-functional teams across Sales, Product Management, R&D, Project Management, and Finance.
Drive high-quality proposals, RFP/RFI responses, technical presentations, and business cases.
Present and influence decision-makers at both technical and executive levels.
Continuously expand your expertise and contribute knowledge back to the organization.
Requirements: What Makes You Successful:
You combine technical excellence, commercial thinking, and leadership capability.
Technical Expertise:
Experience in one or more of the following domains: SIGINT, telecommunications, cybersecurity, intelligence systems, RF technologies, big data, analytics, WEBINT, data fusion, AI/ML, cloud, or enterprise software platforms.
Business & Leadership Skills:
Strong customer and commercial orientation.
Ability to architect innovative and commercially viable solutions.
Proven ability to lead without authority and drive cross-functional initiatives.
Excellent project management and organizational skills.
Ability to solve complex problems.
Communication Skills:
Native-level English proficiency, written and verbal.
Exceptional writing, presentation, and storytelling capabilities.
Ability to communicate effectively with customers, internal stakeholders, executives, and senior management.
Preferred Qualifications:
Experience in presales, solution architecture, consulting, system engineering, product management, or customer-facing technical leadership roles.
Experience leading complex RFI/RFP submissions.
Experience working with intelligence, defense, government, telecommunications, cybersecurity, or enterprise customers.
B.Sc. in Computer Science, Electrical Engineering, Information Systems, Telecommunications, or related field.
This position is open to all candidates.