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We're hiring a Junior IT Administrator to be a part our DevOps team. This is an entry-level role, no prior work experience required.

If you have a solid technical foundation, the ability to learn quickly in a fast-paced environment, a drive to keep learning, and a desire to gain hands-on experience in IT infrastructure, we'd love to have you on board.

Core Responsibilities
Provide technical support to end users for hardware, software, and network issues
Set up, configure, and maintain computers, printers, and peripherals
Create and manage user accounts and permissions
Assist with monitoring network performance and troubleshooting basic connectivity issues
Support installation, updates, and patching of operating systems and software
Maintain an inventory of IT equipment and assets
Document issues and resolutions in a helpdesk ticketing system
Assist senior IT staff with projects and system upgrades
Follow basic cybersecurity practices (antivirus, backups, access controls)

we are the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.
Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. our company solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.
Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.
our company delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning our company as a leading solutions provider for the connectivity everywhere era.
What Will You Do as Part of The Role?
As a Customer Support Expert, you will be part of our companys leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization.
Deliver Tier 3 technical support for advanced telecommunications and networking hardware and software to global customers and internal teams.
Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
Train and mentor our companys global technical teams to enhance their knowledge and capabilities.
Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.

abra professional services is seeking an Operations and Production Specialist We are looking for a skilled Operations and Production Specialist to operate, monitor, maintain, and support production digital systems in a complex, business-critical environment. This role requires extensive experience in Production, Operations, infrastructure, and IT within web environments, including hands-on troubleshooting, IIS, databases, scripting, and system monitoring. A full-time hybrid position based in Central Israel, with 1 day a week remote. The role requires high availability, including occasional work during nights, weekends, and holidays. Key Responsibilities:
* Operate, monitor, build monitoring processes, and maintain mission-critical production systems.
* Troubleshoot issues in critical services, including systems with IIS interfaces and database integrations.
* Work with cloud services and support version deployments.
* Participate in and lead initiatives to improve system availability, stability, performance, and resilience.
* Analyze recurring issues, initiate systemic solutions, and follow up on their implementation.
* Coordinate and manage operational processes across multiple stakeholders within the organization.

we are looking for a System Administrator.
The System Administrator is a one-man-show responsible for the execution of all IT activities, managing internal and customer-facing IT projects, including planning, coordinating and executing, and participating in multi-group projects.
Specific Responsibilities:
Be the key go-to person for IT needs / projects
Execute IT activities per company IT/security policies & workplan
Administer and manage AzureAD (Entra), Office 365, and Exchange Online
Maintain cloud storage privileges & configuration and backup of SharePoint, G-Suite, etc.
Manage endpoints using Intune, JAMF, and additional MDM tools
Provide IT support for end-users such as the company employees globally and external sub-contractors, service providers, and partners, including help-desk services
Manage the IT infrastructure of the IL office, including network infrastructure, working desks, conference meeting rooms, intercom, alarm & security cameras system, IoT equipment, etc.
Manage software/HW purchases & licenses and IT inventory of the company across offices
Work with different IT suppliers to perform infrastructure projects and for support escalation
Be part of the security incident response team
Establish and implement new IT processes

We're looking for an experienced IT Engineer to serve as the IT Manager's right hand, taking ownership of day-to-day IT infrastructure, security operations, and R&D tooling support. This role focuses on hands-on technical expertise with operational responsibility, ensuring the reliability, security, and efficiency of our IT environment.
Responsibilities:
Act as the IT Manager's right hand across infrastructure, security, and vendor management
Support R&D tooling (Jira, Confluence, Polarion, FlexLM) and serve as the primary contact for external vendors
Implement and maintain cybersecurity policies, tools, and controls
Support the annual ERP upgrade project and ongoing ERP operations
Contribute to IT ISO/automotive compliance and SOX controls
Design, deploy, and maintain IT infrastructure and systems, including identity (AD/Entra ID), endpoint management, and cloud services
Develop PowerShell/bash automation for recurring administrative and security tasks
Troubleshoot OS, hardware, and software issues across the organization
Analyze system data and produce reports/recommendations
Collaborate with logistics and other group stakeholders on IT needs
Deliver excellent, responsive support to internal users.

we are seeking an experienced IVR, Telephony & Network Specialist to manage and maintain IVR, Contact Center, telephony, and enterprise network systems. This is a full-time position located in central Israel. Key Responsibilities: Design, develop, maintain, and optimize complex IVR and Self-Service call flows, including Real-Time data integrations, call-flow analysis, and Customer Experience (CX) optimization. Operate, configure, and maintain Contact Center systems, including queue management, Skill-Based Routing, reporting, and system availability. Manage and maintain SBC servers such as AudioCodes and Oracle, SIP Trunks, and telephony protocols including SIP, RTP, and WebRTC, as well as troubleshoot voice quality issues. Integrate IVR and telephony platforms with CRM and ERP systems using REST APIs and Webhooks, and implement Conversational AI, Voicebots, and STT/TTS technologies. Design, implement, and maintain enterprise switches and routers across data Center and Campus environments, with a focus on Cisco ACI and centralized management through Cisco DNA Center / Catalyst Center. Manage, configure, and maintain Network Access Control (NAC) solutions such as Cisco ISE and Aruba ClearPass, including endpoint security, device identity management, network segmentation, and 802.1X.

abra's Cloud Division is seeking a System Administrator Microsoft to join our team. We are looking for an experienced System Administrator Microsoft, who will plan and implement solutions in internal Microsoft environments and in the cloud. The role requires expertise in Microsoft systems and the ability to work with end-users. Key Responsibilities:
* Providing advanced technical support for Microsoft systems in the organization.
* Managing and maintaining the client's cloud environment and internal infrastructure.
* Resolving complex issues for end-users and critical systems.
* Ongoing collaboration with internal interfaces at the client's site.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist our internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with our specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist our internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with our specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions.

we are seeking for an IT Infrastructure Project Manager. This role is recruiting an Manage technology infrastructure projects, including systems, servers, Storage, and backup environments, Manage working interfaces with technical teams, including Information Security and Communications, as well as end users, Provide end-to-end management of infrastructure technology upgrade and implementation projects, Prepare technical specification documents and TEST documentation, Work on an ongoing basis with Microsoft technologies, VDI, Azure, Storage systems, and communication/networking technologies. Full-time position, Sunday-Thursday, in the Central Israel region.