דרושים » מחשבים ורשתות » IVR, Telephony & Network Specialist

We are seeking an experienced and highly skilled Global IT Director to manage and actively drive the technology infrastructure for our global operations. This is a senior, hands-on leadership role that will manage and guide a cross-functional IT team while maintaining and optimizing critical IT systems across all global offices. The position requires deep technical expertise and the ability to manage complex IT projects, infrastructure, and provide technical leadership across a geographically dispersed team.

Key Responsibilities:
Lead and manage a global IT team, ensuring effective support, maintenance, and optimization of the company's IT infrastructure across all global offices, including Israel, Ukraine, the Philippines, New York, London, and Tokyo.
Manage the procurement of Data Center equipment, such as servers and network equipment.
Develop the IT budget in conjunction with the finance department, and ensure adherence to the approved budget.
Provide hands-on management of critical IT infrastructure, including servers, workstations, and network devices, ensuring high availability and performance.
Oversee day-to-day operations, including the implementation and management of Linux environments, networks (LAN/WAN), and communication systems (VoIP).
Take a proactive approach in maintaining and upgrading existing infrastructure, ensuring it remains aligned with the companys technology needs.
Collaborate with key stakeholders to assess and implement new technology solutions, contributing to company-wide technology strategy.
Provide leadership in IT security, including managing firewalls, VPNs, data encryption, and other security measures to safeguard company data.
Ensure compliance with global data privacy and security regulations.
Troubleshoot and resolve complex software, hardware, and network issues across multiple global locations.
Develop and execute disaster planning and maintain data backups.
Lead and mentor the IT team, promoting continuous learning and professional development.
Stay current on industry trends and emerging technologies to bring innovative solutions to the organization.


Location:
This is a full-time, on-site position in Jerusalem, with some flexibility for remote work and travel to other offices as required.

abra professional services is seeking an Operations and Production Specialist We are looking for a skilled Operations and Production Specialist to operate, monitor, maintain, and support production digital systems in a complex, business-critical environment. This role requires extensive experience in Production, Operations, infrastructure, and IT within web environments, including hands-on troubleshooting, IIS, databases, scripting, and system monitoring. A full-time hybrid position based in Central Israel, with 1 day a week remote. The role requires high availability, including occasional work during nights, weekends, and holidays. Key Responsibilities:
* Operate, monitor, build monitoring processes, and maintain mission-critical production systems.
* Troubleshoot issues in critical services, including systems with IIS interfaces and database integrations.
* Work with cloud services and support version deployments.
* Participate in and lead initiatives to improve system availability, stability, performance, and resilience.
* Analyze recurring issues, initiate systemic solutions, and follow up on their implementation.
* Coordinate and manage operational processes across multiple stakeholders within the organization.

We are looking for an IT Engineer to play a key role in building and scaling internal infrastructure and employee experience. Youll take ownership of critical IT operations - from delivering a flawless onboarding experience and managing our Mac-heavy environment, to driving strategic security projects like Zero Trust, SAML, and MDM implementations. Youll collaborate closely with DevOps, HR, and the broader IT team, implementing corporate best practices and robust protocols to ensure our fast-growing team has the seamless, secure, and productive environment they need to succeed.

Responsibilities:

Design and manage integrations between core business systems and the company's Identity Provider (IDP), ensuring secure and seamless authentication and access.
Build and maintain IT automation to streamline provisioning, repetitive tasks, and operational workflows.
Provide hands-on IT support and serve as an escalation point for complex technical issues across the organization.
Lead IT projects end to end - from scoping and planning through implementation and rollout.
Manage the full device lifecycle (deployment, configuration, and decommissioning) across Mac environments.
Administer and optimize MDM, identity, and endpoint management platforms.
Partner with HR, Security, and other teams on employee onboarding, offboarding, and access management.
Maintain comprehensive, up-to-date system documentation and standard operating procedures.
Evaluate and adopt new technologies and tools, including AI-based solutions, to improve IT efficiency and the employee experience.

we are seeking a skilled IT Specialist to join our team. In this role, your main responsibility will be delivering exceptional technical support that ensures high levels of customer satisfaction. You will apply your strong troubleshooting and problem-solving skills to support and optimize cloud environments and SaaS applications.
As an IT Specialist at our company, youll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. Youll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role
Key Responsibilities
Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies.

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

You will be working out of Modiin, Masmiya or Beit Shemesh.

Your responsibilities will include

Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.

Ensure high availability and reliability of GPU clusters and IT infrastructure

Act as the primary escalation point for complex hardware, network, and operational incidents

Monitor and drive SLA, KPI, and incident resolution performance across IT support services

Oversee proactive maintenance, troubleshooting, and problem management activities

Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements

Maintain and improve support processes, documentation, and team training materials

Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

StoreNext, a leading technology solutions provider serving major enterprises, is seeking an experienced, highly technical Hands-on IT Infrastructure Team Leader for a full-time position. In this role, you will lead and mentor a team of four IT/System engineers while remaining highly technical, with approximately 70% hands-on work . You will oversee our 24x7 critical, high-availability SaaS production environments, drive operational excellence, and advance technological innovation across our on-prem and cloud infrastructures. We are looking for a proactive, high-ownership ("Big Head") leader who actively observes their environment to identify needs before they become problems, drives cost-effective open-source and AI adoption, and is a key player in security, compliance, and team cohesion. Key Responsibilities: Team Leadership & Culture: Lead, mentor, and develop a team of four IT/System engineers. Foster a collaborative, positive culture of accountability and innovation, and organize social/team-building activities to maintain high team cohesion. Hands-on Administration & Backups: Personally manage, maintain, and troubleshoot virtualized infrastructures (VMware, Hyper-V) and active data-center facilities. Design, implement, and own the organization's backup, retention, and Disaster Recovery (DR) policies. 24x7 SaaS Operations & Crisis Management: Ensure maximum uptime, performance, and stability of mission-critical SaaS production environments operating 24x7. Act as the technical first responder and coordinator during major infrastructure crises, maintaining professional communication with external enterprise customers to restore trust. Proactive Innovation & AI Integration: Constantly observe the IT landscape to identify architectural gaps. Research and introduce cost-effective open-source solutions and lead the adoption of modern technologies—including AI tools (e.g., Copilot, ChatGPT)—to optimize daily decisions and team troubleshooting. Security & Remote Access: Implement, maintain robust security, and remote access solutions (VPN, Zero Trust/ZTNA, SASE, and MFA) for internal employees. Secure, partition, and monitor privileged access for external third-party vendors and contractors. SaaS Identity & Access Management (IAM): Manage end-user authentication and identity lifecycle for cloud-based services, utilizing enterprise Identity Providers (e.g., Okta, Entra ID), SSO, and modern protocols (SAML, OIDC). Compliance & Audits: Support the organization's compliance efforts, ensuring infrastructures and IT procedures actively meet standards such as ISO 27001 or SOC 2. Procurement & Supplier Management: Locate new IT infrastructure, hardware, and licensing suppliers, utilizing strong negotiation and bargaining skills to secure optimal cost-benefit terms for the organization.

We are looking for an experienced IT Support to join our IT team in Tel Aviv. In this role, you will help deliver a seamless technology experience across the organization while supporting and improving the systems, tools, and services that power our day-to-day operations.

This is a highly hands-on role that combines end-user support with ownership of endpoint management, SaaS administration, conference room technology, and IT operations. The ideal candidate is proactive, technically strong, and thrives in a fast-paced, high-growth environment.



What Youll Do

Provide technical support for hardware, software, endpoint, network, and SaaS-related issues across the organization.
Troubleshoot and support macOS and Windows devices, including provisioning, maintenance, upgrades, and lifecycle management.
manage endpoints using Jamf Pro, Intune, and other endpoint management solutions.
Support core SaaS platforms including Google Workspace, Slack, Zoom, Microsoft 365, and other business-critical applications.
Support identity and access management processes using Okta and related systems.
Maintain accurate asset inventory and ensure proper tracking of company hardware and software.
Support conference room technology, AV equipment, Zoom Rooms, and meeting spaces to ensure a seamless collaboration experience.
Collaborate with Security and IT teams to maintain endpoint compliance and support security initiatives.
Escalate complex technical issues when appropriate while maintaining ownership through resolution.
Work with external vendors and service providers to resolve technical issues and service disruptions.
Document processes, troubleshooting procedures, and internal knowledge base content.
Participate in IT projects and continuous improvement initiatives to enhance scalability, automation, and employee experience.

We are looking for highly skilled Cyber Security Engineers to join our unified Cyber Defense team. As our organization scales, we are expanding our security engineering team to take definitive ownership across our corporate architecture, global workforce, and cloud infrastructure.
You will have the opportunity to take ownership of specific security pillars based on your expertise.
If you are an action-oriented builder who wants to deploy modern security platforms, ensure our employees can work securely from anywhere, and maintain our fast-paced culture without friction, this role is for you.
Responsibilities:
Based on your specific expertise, you will lead or partner on the following initiatives:
Network & Endpoint Security: Lead and optimize network architectures, including modern SASE platform, VPN configurations, and routing to ensure a seamless and highly secure Zero Trust Network Access (ZTNA).
Take ownership of our Endpoint Security (EDR) platform, driving continuous tuning, policy hardening, and advanced Email Security suite management (including SPF/DKIM/DMARC).
Identity & Access Management (IAM): Act as a technical authority for our IAM architecture. Define strict security policies (MFA, Conditional Access, RBAC) and work closely with IT to continuously improve our identity-first security posture.
Cloud & SaaS Security: Monitor and maintain our cloud security posture across major CSP environments (including K8s & Containers) using CSPM tools.
Perform rapid, pragmatic security assessments for new SaaS applications and manage SSPM configurations.
Vulnerability Management: Own the vulnerability lifecycle for infrastructure, endpoints, and corporate software. Drive prioritization and remediation tracking in close collaboration with DevOps and IT.
Incident Response: Support security incident response, assist in containment, contribute to post-mortem analysis, and maintain IR runbooks relevant to your domains.
GenAI Security: Help define and enforce secure usage policies for GenAI tools (e.g., Copilot, Claude, ChatGPT) to prevent data leakage.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

we are seeking an IT Support Technician to provide Technical Support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: Provide Technical Support to approximately 400 employees, including computers, peripheral equipment, and software. Install, maintain, and update operating systems and applications. Diagnose and resolve hardware and software issues. Work with servers, backup systems, and communication networks. Document technical issues and solutions in the service desk ticketing system.