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we are looking for a Customer Support Manager.
As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.
Key Responsibilities:
Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows

we are looking for a Director of Customer Success.
As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction.
This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%

We are seeking a motivated and results-driven Business Development Manager to lead defense sales efforts in Israel. You will play a crucial role as part of our sales efforts and accelerating customer adoption of innovative Hardware & Software solutions.

Key Responsibilities:

Part of Israel business development team to deliver impactful product demos and presentations tailored to customer needs.
Define customized solutions that combine technologies with the client's infrastructure.
Lead PoCs, simulations, and trials to showcase value in addressing challenges.
Collaborate closely with Sales, Technical Operations, and Program Managers to capitalize on growth opportunities.
Conduct workshops and meetings to align solutions with customer goals.
RFP Assistance: Create technical content and proposals to address customer requirements effectively..
Monitor industry trends and competitor technologies to maintain a competitive edge.
Build trust and ensure customer satisfaction throughout the process

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.



Responsibilities:

Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
Ability to work off-hours when needed.

We are currently looking for an MES Expert (m/f/d) to join our talented Opcenter services team in Israel.
In this role you will be responsible for designing, developing, implementing, and supporting our MES Product, Opcenter. You will have the opportunity to work on some of the largest MES projects in the region, often within regulated environments.
We are happy to train you up in our market-leading MES product.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
This role can be based Airport City, Israel. Hybrid working is available, but you must be willing to travel to our customer sites.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
Participate in large MES implementation projects for the Israeli customers
Understand the goals of the project workstream to which you are assigned, the breakdown of project tasks, and be able to explain the workstreams' relationship to the overall solution
Configuration and implementation of end-to-end MES solutions
Testing, data migration, production, and postproduction support
Support knowledge transfer (deliver training courses, user guides, coaching of MES key users)
Support the documentation and development of standard methodoloies and the further development of our knowledge base
Ensure solution implementation with special consideration of the surrounding MES and ERP landscape as well as production/quality processes
Acting as part of a Consulting Services team, work productively with Consultants, Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives
Be a technical trusted advisor to a customer and implement customer requirements to introduce or further develop innovative and integrated MES solutions in production, quality, and compliance management

We are seeking a strategic, data-driven Senior Customer Support Operations Manager to lead operational performance and strategic planning for our global support organization. In this role, you will be the "Command Center" for our operations, responsible for ensuring our 24/7 global engine-spanning BPO and In-house teams-runs at maximum efficiency. Your leadership will directly impact our ability to meet SLAs and leverage technology to optimize our workforce.
What am I going to do?
Leadership & Real-Time Strategy: Directly manage and mentor the Shift Managers and WFM functions to ensure 24/7 operational excellence and execution quality.
Global WFM & Forecasting: Own the global staffing model, capacity planning, and forecasting for both BPOand In-house teams to meet SLAs while maintaining budget efficiency.
Operational Performance & Strategy: Analyze high-level support data (SLA, AHT, Cost per ticket) to identify trends, bottlenecks, and strategic opportunities for improvement.
BPO Performance Management: Serve as the operational focal point for our BPO partners, ensuring they meet staffing commitments, discipline, and performance targets.
AI & Efficiency Roadmap: Zendesk Admin for CS and Partner with leadership to define operational priorities and decide where to implement automation and AI based on volume trends and data insights.
Incident Management: Act as the final operational point of contact during high-impact events, outages, or critical escalations, leading the mitigation process.

Required Head of Customer experience - Base44
Job Description
At Base, we dont do "traditional" support. Weve built a strategic, business-focused Customer Experience organization that goes far beyond managing SLAs and resolution times.
As our Head of Customer Experience, you will lead a unique, cross-functional global team of L1/L2 Support, Team Leads, Business Analysts, and Content Writers. This is an entrepreneurial, high-impact leadership role. You wont just execute a roadmap given to you, you will define it.
If you are a leader who thrives under pressure, breathes data, understands B2C dynamics, and loves the challenge of driving operations in a dynamic startup environment, this is the place for you.As our Head of Customer Experience you will:
⁠Lead, mentor, and shape a global, cross-cultural team. You will be the driving force behind their growth, creating training materials, establishing team rituals, and fostering a high-performance culture.
Constantly analyze key business metrics (workloads, backlog, staffing formulas) to ensure systemic stability, predict traffic spikes, and manage critical incidents flawlessly.
Actively scout, experiment with, and integrate cutting-edge AI tools into daily workflows to drive next-level automation and efficiency
Work seamlessly with cross functional teams to improve policies and process
⁠Build relationships across the company organically. Work independently and autonomously, driving impact without formal authority or constant supervision.

We're looking for a Junior Client Success Manager to join our Client Success team in Tel Aviv.
What Youll Do:
Build and maintain a strong relationship with the advertisers on a day-to-day aspect as well as providing strategic planning for their grwth
Manage campaigns, analyze, and optimize performance to meet ROI goals
Analyze data from multiple platforms for decision making
Build and maintain strong relationships with cross-functional teams, collaborating closely with Publisher Relations, Sales, Business Development, Technical Operations, Finance, and Product to drive shared goals.
Build tailored strategies for each client in order to maximize their monthly budgets
Identify and drive new business opportunities, expanding and deepening both new and existing advertising relationships - bringing a sales-oriented mindset to every client interaction