We are a global company connected to over 1,000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods on a single payment page.
Main Roles and Responsibilities:
Interpersonal Excellence & Relationship Management
Middle Management Ally: Act as a close partner and trusted advisor to Heads of Departments (HODs). Understand their daily operational struggles, diagnose friction points, and provide them with active, human-centric support rather than bureaucratic barriers.
Employee Connection & Trust: Be an approachable, visible point of contact for employees - making sure they feel heard, valued, and connected to our culture.
High Emotional Intelligence (EQ): Navigate complex personal, political, and cultural dynamics across different regions with extreme sensitivity, maturity, and a human-first approach.
Salesforce System, Portal & Core People Management
Department & Team Leadership: Lead, mentor, and direct a global HR team of professionals, establishing high operational standards and clear ownership of execution.
System & Portal Ownership: Run day-to-day employee processes - onboarding, offboarding, probation check-ins, and promotions - entirely within Salesforce.
Org Data Integrity: Maintain all org charts, reporting lines, job titles, and department structures accurate and up to date in Salesforce.
Cross-Departmental Collaboration & Global Alignment
Universal Departmental Alignment: Ensure equitable, high-touch support across all global business units.
Think Global, Do Local Focus: Maintain consistent global HR standards while tailoring execution to local office cultures and regulations.
Talent Strategy & Career Paths: Build internal talent pools and clear career progression paths in alignment with HODs.
Performance, Leadership & Managerial Detection
Managerial Coaching & Detection: Proactively monitor internal team dynamics to detect leadership gaps, providing continuous guidance, mentorship, and practical management tools to HODs.
Practical Performance Reviews: Lead lightweight performance cycles focused on real growth and feedback, rather than formal "box-ticking."
Conflict Resolution: Decisively resolve organizational challenges, toxic behaviors, and escalations with empathy and high integrity.
Recruitment & Offboarding Logistics
Recruiter Performance Monitoring: Actively monitor the progress, output, and quality of results delivered by external or internal recruiters to ensure high-quality and timely talent acquisition.
Compliant & Smooth Onboarding and Offboarding: Lead voluntary and involuntary terminations in close coordination with our Legal team.
Risk Mitigation & Asset Retrieval: Oversee asset retrieval and work with IT/Security to ensure prompt access removal when someone leaves.
Requirements: Mandatory Professional Experience & Profile:
A minimum of 8 years of professional HR experience, with a proven track record of owning end-to-end people processes.
Managerial Experience: Solid, proven team management experience (must have managed at least 2-3 direct reports previously). The candidate must demonstrate the ability to lead, delegate, and scale a global team.
Language Requirement: Business-fluent or native English (written and spoken).
Advanced Salesforce System Skills: Proven, deep hands-on experience utilizing Salesforce as the primary platform for data management and task tracking is an absolute prerequisite.
Stellar Interpersonal Skills: Natural charisma, outstanding empathy, and a proven track record of building authentic, trust-based relationships with middle management and diverse employee groups.
Fast-Paced Startup/Scale-up Background: Mandatory experience working within high-growth, fast-paced startup or scale-up environments. Must demonstrate the ability to build processes from scratch, adapt to fluid environments, and handle rapid organizational changes.
This position is open to all candidates.